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Business Profile

Restaurants

BJ's Restaurant & Brewhouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for BJ's Restaurant & Brewhouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Restaurant & Brewhouse has 22 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a part of a softball team and there is 5 families that always go out to eat in Sunday's after our games today is the 3rd time we have gone to a bjs location twice at ********* location and this last time at the ******** location they have turned our party away for to many people. Our bills come out to an average of $400-$600 The fact that we keep getting turned away is absolutely ridiculous!

    • Initial Complaint

      Date:06/02/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This restaurant has rats and is making the workers work around it also customers has been seeing them has they are eating their meals

    • Initial Complaint

      Date:05/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the BJ's ********************************* in Desert Ridge in *******, ** (***************************************************************) on 5.20.2023 at 7:30 pm MST approx with a party of 6. The server who was a lady was very rude. Her face was grumpy and everything we requested her; she always kept on saying; it cannot be done; let me see. In a 2-3 mins time; we wanted to change our Beer choice; she did not accept the change. Moreover; she was always potrayign a grumpy rude face on **. Lastly; when we send her the checks giving tips over 10 USD on the total bill; she came back to ** and was very rude stating that she does not accept our tips amount. This is very unexpected and we want full refund. I will ensure I let my friends know about this server and not to visit this Desert Ridge restaurant in the future. WE WANT FULL REFUND AND APOLOGY.

    • Initial Complaint

      Date:03/20/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business lack of communication after 30 min of my food been cancel customer didn't contact me when i asked them to be here on time. Delivery 2 hrs later.

    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a gift subscription to the company's beer club. The subscription is supposed to begin the day that it is redeemed, and last for the remaining days in a current two month period, and 5 following two month periods. The two month periods are ******** March/April, May/June, July/Aug, Sept/Oct, and Nov/Dec.I went to sign up on March 2, 2023 (meaning that the period should end on the last day of February, ****). However, the membership only went until the end of December, 2023. I tried contacting the company twice, to let them know they were not providing the full term that had been paid for in violation of their written agreement. However, they never responded.

    • Initial Complaint

      Date:02/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had almost every order wrong and would like one order to go right so I don't have to wait five days to get reimbursed and then wait again for another that's wrong I want one order right about $50.00 was gone and they say wait seen nothing 02/25/2023 2:06 just want a good order I understand then trying to fix it but come on two orders that they delivered personally out of the rest all cold bad or give me something that might take me to the hospital cause I'm allergic to

    • Initial Complaint

      Date:02/14/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was with my brothers and after paying the cheque i suddenly found that the restaurant charged me more than the cheque by $20 and this is dishonesty to steal customers money.

    • Initial Complaint

      Date:02/11/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered glasses 6 weeks ago from the BJs Wholesale Store optician in ************* and they are still not ready. The optician does not return my calls or emails. When she has answered the phone, she says she has a customer and will call back, but she does not call back. Please call me at ************. I would like my glasses or my money back. Thank you.

    • Initial Complaint

      Date:08/23/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to BJ's Restaurant in Valencia, ** for friends birthday. Girlfriend had tuna soba noodles and is now suffering from food poisoning. She is vomiting and her stomach is hurting so much she cannot speak properly at the moment. Everyone who had food there seems to be fine, however, my girlfriend was the only one who had the tuna soba noodles.

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monday Aug 8 I ordered on the mobile app "parmesan crusted chicken" from the Allen ** location, but I said couscous mac no broc. When I picked up my order, I received just couscous. The young lady at the to go said it they said it didn't say couscous mac, but she read the note and it clearly said couscous mac. She asked me did I want it remade I told her yes. So, I waited and received the couscous mac it looked different, but I didn't pay it no attention. I made it home and tasted it, was the nastiest mac and cheese. It had no cheese in it. I called and spoke to the manager **** and explained the issue he asked for my name and said he would credit back the mac and cheese. Well, here it is 2 days later, and I have yet to receive the credit. I received the charge but no credit. I didn't even eat the food I still have it in the refrigerator it needs to be in the trash. The chicken was good but once I tasted that mac and cheese it just killed my appetite. I would like my refund and I will try my best not to go to BJ's in ***** ** every time I go it is always something. I have attached pics of the food I received.

    BJ's Restaurant & Brewhouse is NOT a BBB Accredited Business.

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