Complaints

This profile includes complaints for Student Loan Resource Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Student Loan Resource Group LLC has 2 locations, listed below.

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  Student Loan Resource Group LLC

  200 Main St Ste 205 Huntington Beach, CA 92648

  
• 

  Student Loan Resource Group LLC

  2120 Main St Ste 120 Huntingtn Bch, CA 92648-6417

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Final transaction 3/22 in amount $1000 to file PSLF through appropriate channels.After transaction ******************************* and her supervisor, *********************** became evasive and uncooperative. They have cost me money and the time I would have needed to get the form filed before the deadline date. I was emailed a contract, allegedly drawn up by their lawyer, but I suspect they are all scam artists. I later noticed they have terrible reviews and I'm not the only one with a complaint. Please reach out and take any measures within your power to see they don't do this to others unsavvy to their crafty words and maneuvers, as I was.

  

  Business Response

  Date: 01/17/2023

  This client enrolled with our services over two years ago, we were able to help him but he became very combative and had to reassign him to our supervisor ***, we did all we could do to help this client, the client played pranks on us with weird Voicemails and then changed all his password ignored our emails and contact to access his account to process his program that is required for us to keep working and helping our clients.  This client made it impossible for us to handle our services correctly. Not a good experience for all the work we helped him with..

  Customer Answer

  Date: 01/17/2023

  This is all false. The opposite is true. I never spoke with ********* before March of last year. She cursed me out and threatened me. This is when her supervisor picked up the case. She literally did nothing, nor did ***. This is not my profession. I paid them to handle it. And, I always responded but it was difficult to get them to answer any emails. I did changed the account logins only ** I went weeks with no response from them. 

  

  Business Response

  Date: 01/17/2023

  Below is Date Stamped and recorded to provide proof of the enrollment.  Proof below.. Usually this is a client looking for a free service, I have 98% satisfied clients. We did our best and provided the Service. He has chosen to end the service with us.

  Date client enrolled:
  09/30/2021 11:24 am
  *******************************
  File Approved:

   
  

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************************, a representative of this business (Student Loan Resource Group LLC) claimed to provide services to assist with the administrative strain of pursuing public service loan forgiveness. I informed her that I was largely unavailable by phone and that I have learning disabilities that make administrative tasks challenging. She agreed to accept me as a client and took my information, including my social security number, federal loan login information, and bank information for payment. She did not respond to multiple attempts to contact her across 2 weeks, despite my expressed concerns that deadlines were approaching and she had given me no further steps instruction. I asked a friend of mine who is her client and who initially recommended this service to check in with her about communicating with me. Upon receiving that pressure, she did text me to tell me I was not submitting information correctly but could not refer to any documentation that she had given instructions to do so. She began insulting me and immediately claimed I was not fit to be her client since I was unavailable by phone (which she knew from the very beginning of our communication) and was not submitting completed forms to her (which is what she claimed she could help with). She then claimed I was never a client (I have ample and clear documentation to prove otherwise) and continued to text insults. I had to tell her to stop contacting me twice before she stopped. Three days later, she charged my credit card for a full payment. I was able to get my banking institution to stop the charges and sent her a professional message requesting that no further charges be made. These interactions gave me reason to suspect that this is perhaps not a legitimate business. At the very least, this is poor business and is taking advantage of a vulnerable population.

  

  Business Response

  Date: 10/28/2022

  This was a referral by two other clients that I am helping correctly, I can not provide my service to this person because she Never replied to my emails and would not answer my calls she then would text me to provide my service via text.  The misunderstanding here is maybe because she thought we would help her by text.  That is impossible nor would I accommodate that, I had to cancel this client after she bad mouthed me on text then asked me not to text her again, I did not text her again, I cancelled her and sent her an email with proof.  Her card did get charged today with one payment we reversed it back to her bank Immediately.  We have 100 Success Rate and No complaints from Our actual clients.  This however was not a client.