Reviews
This profile includes reviews for Infinity Travels's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 561 Customer Reviews
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Review fromChaim E
Date: 09/17/2023
5 starsChaim E
Date: 09/17/2023
Perfect service by ******. Beyond expectations. Efficient and super politeInfinity Travels
Date: 10/05/2023
Hi *****,
Thank you for taking the time to leave us a 5-star review and for your kind words about our service representative, **. We are thrilled to hear that you had a perfect experience with us and that our service went beyond your expectations.
Efficiency and politeness are qualities we value highly in our team, and it's fantastic to know that they shone through during your interaction with us. Your positive feedback is greatly appreciated, and we look forward to the opportunity to assist you with any future travel needs you may have. If you ever require our services or have any questions, please don't hesitate to reach out at *************** to help us assist you in a better way.
Thank you for choosing Infinity Travels !
Safe travels in the Future,
The Team,
Infinity TravelsReview fromCesar R
Date: 09/09/2023
1 starCesar R
Date: 09/09/2023
Scam 100%. It happened to me exactly like ********** on her comments. I received a text message that my flight was canceled just 5 hours before the departure time. Then I called the airline website directly and suddenly it switched to Infinity travel agency. That was weird. I hung up and right away Infinity called me again and said sorry for your flight cancellation I have another flight for today but it cost more money. I gave my cc. I talked on the phone with the agent for an hour. The agent rebook with Air Canada for $525 per person but then changed to $650 so for me and my wife I ended in paying more than $1,300. The worse part was that the my original flight was not canceled at all. I found out on boarding in the counter of the airline but it was too late. Be careful with hackers like this agency. This just happened on September 4 2023.Infinity Travels
Date: 10/05/2023
Dear ************,
We appreciate your feedback, although we must clarify that we are not responsible for the events you described. At Infinity Travels, we take our commitment to providing excellent service seriously, and we would like to investigate this situation further to ensure that everything was handled correctly on our end.
It appears there may have been a misunderstanding or a third-party intervention in your booking process. To help us look into this matter and resolve any discrepancies, we kindly request that you provide us with your booking details, such as your booking reference number and the name under which the reservation was made. With this information, we can conduct a thorough review of the situation and determine what might have gone wrong.
Please understand that Infinity Travels is committed to maintaining the highest standards of integrity and professionalism in our services. We take all customer concerns seriously and aim to provide resolutions that are fair and just. If you ever require our services or have any questions, please don't hesitate to reach out at *************** to help us assist you in a better way.
Thank you for choosing Infinity Travels !
Safe travels in the Future,
The Team,
Infinity TravelsReview fromcharles g
Date: 08/23/2023
5 starscharles g
Date: 08/23/2023
I was stuck at JFK because my flight had been booked using the wrong name. I was not going to be able to make it back home but ********************* saved the day. Thanks to him I was able to make my flight home. I also spoke with ***** who was very helpful.Infinity Travels
Date: 08/31/2023
************************************************ so much for sharing your experience with Infinity Travels. We're thrilled to hear that our team was able to assist you during a challenging situation at ***. Our utmost priority is ensuring our travelers have a smooth and stress-free journey, and we're glad we could save the day for you. Your kind words motivates us to continue providing top-notch service to all our valued customers.
Safe travels, and we look forward to serving you again for your future travel adventures.
Best regards,
The Team
Infinity TravelsReview fromKate H
Date: 08/19/2023
1 starKate H
Date: 08/19/2023
Scam alert!! I don't know how I was contacted by this scam company when my flight was cancelled by ********. I was calling ******** via link on the website. Did they hack in? Tried to change me an extra $400 for a flight. I was on the phone with whoever for 45 minutes. Stressed and tired, I almost confirmed the additional charge to my credit card. Then realized I had an email from ******** saying I'd been rebooked. He said it was all his work that got me rebooked and kept pressuring me to confirm. I hung up on him at the same time that I was getting a call from the credit card company with a scam alert. He called me back several times and I ignored, finally blocking the number. They are not legit based on my experience.Infinity Travels
Date: 09/14/2023
Dear ****,
We want to emphasize that Infinity Travels stands as a trustworthy and esteemed travel agency, and we approach matters such as this with utmost seriousness.
In order to swiftly address and resolve your concern, we kindly request the comprehensive booking details and the representative's name. This information will greatly assist us in comprehending the nature of the issue. At Infinity Travels, our top priority is delivering exceptional customer support, ensuring seamless travel experiences for all our customers worldwide.
For prompt assistance, please don't hesitate to contact us at your earliest convenience via our landline: ***************. We are committed to providing you with the best possible resolution for your ongoing matter.
Wishing you safe and pleasant journeys ahead,
Best regards,
The Team
Infinity TravelsReview fromJannelle H
Date: 08/12/2023
1 starJannelle H
Date: 08/12/2023
I needed help with rebooking and called this number. I asked was it air Canada. The way I was spoken to was not professional. I was told that there was nothing that could be done since I missed my flight. And that I needed to buy another ticket. This ticket costed $900. And it was weird that it needed to be two different charges.Infinity Travels
Date: 08/20/2023
Hello *******,We apologize that your feel that your service representative was not professional during your service experience. We have reviewed our records and since you missed your flight, there are typically no options available to use the previous fare unless a credit is issued by the airline. Since there was no issued credit, the best solution was to generate a new ticket for your travel itinerary. We are an authorized travel agency which provides travelers such as yourself with flight and hotel reservations support. That is the reason why the charges on your card reflect our service fee portion separate from the booking fee with the carrier or hotel. We hope that this explains the situation to you and we look forward to having the opportunity to provide you with service related to your travel needs. Please feel free to reach out to us now or in future at ***************.Safe travels in the future!Team Infinity TravelsReview fromBrian R
Date: 08/07/2023
1 starBrian R
Date: 08/07/2023
Total sham total scam. DO NOT trust these people you get caught into something that you cannot get out of now Im stuck paying $200 a month for 4 years thats a lot of money thats wasted. They wont take no for an answer then pressure you till no end and while all this is going on theyre feeding you alcohol until bad decisions are made. I have no idea how these people sleep at night. To say Im pis&@d off is an understatement if theyre were negative stars trust me you get all of them!!!Infinity Travels
Date: 08/24/2023
Dear ************,
We want to assure you that our business operates with integrity and honesty, and we deeply value our customers' trust. We are committed to addressing your concerns and rectifying the situation to the best of our ability.
It's disheartening to learn that you're facing such difficulties, and we want to make things right. Please reach out to our helpline number *************** at your earliest convenience so that we can discuss your situation and work towards a resolution.
Your satisfaction is important to us, and we're dedicated to restoring your trust in our services.Review fromFrankie B
Date: 07/28/2023
5 starsFrankie B
Date: 07/28/2023
***** provided excellent service. He was outstanding and he made sure that that he did everything possible to help us get the flight.Infinity Travels
Date: 08/24/2023
Hi *******,
Thank you very much for your kind words and feedback! We're thrilled to hear that you had a positive experience with our team member at Infinity Travels. Delivering excellent service and ensuring a smooth travel experience for our passengers is our top priority, and we're glad to know that our team member went above and beyond to assist you in securing your flight.
If you have any further travel needs or questions, please don't hesitate to reach out at our helpline number ***************. We look forward to serving you again in the future.Review fromMARIA ROSARIO C
Date: 06/28/2023
5 starsMARIA ROSARIO C
Date: 06/28/2023
Yo estoy muy feliz y muy agradecida con esta compania porque nos ayuda a comprar nuestras reservaciones. Y siempre nos tratan con respeto y yo estoy muy agradecida con el senor ***** gracias por su respeto y su paciencia verdad que es un buen trabajador y espero que les puede ayudar a ustedes tambien como el me ayudado bendicionesatodos.Infinity Travels
Date: 04/23/2025
Hey there,
Thank you for pouring your concerns to us!
Being the leader of the aviation industry, we are glad to resolve your stated issues.
To provide you with the most accurate and up-to-date information about your stated issues, we kindly request that you please provide us with your booking reference number or any relevant details related to the same. Should you require assistance, our 24/7 helpline at *************** is always available to support you.
Sincerely,
The Team
Infinity TravelsReview fromRosa S
Date: 06/25/2023
5 starsRosa S
Date: 06/25/2023
Mr. ******* was very kind and helpful. I lost my confirmation code email. He helped me to retrieve my booking details and even waived the service charge.Infinity Travels
Date: 08/24/2023
Hi ****,
Thank you so much for taking the time to share your positive experience with Mr. *** from Infinity Travels. We're delighted to hear that he was able to assist you with retrieving your booking details and even went the extra mile to waive the service charge. At Infinity Travels, we do always take pride in rendering the best services to our passengers and henceforth we do aim to strive for the best each day.
If you do have any further queries related to flights or hotel reservations, please do feel free to reach out to us at ***************Review fromALBA M
Date: 06/16/2023
5 starsALBA M
Date: 06/16/2023
***********************. He is my travel agent for a while and he is the best employee this agency can have. I am someone very demanding, complicated and difficult to satisfy and this guy has met all my expectations. He is friendly, responsible, polite and knows how to do his job very well. work, I feel very pleased with your services, I put my family in your hands and they always arrive safe, sound and without flight complications, I need them to be more like ***** is young so that we passengers have a pleasant and stress-free flight, I want to say more but I won't have the day to describe how wonderful this employee *********************** is.Infinity Travels
Date: 06/20/2023
Hi ***********************,Thank you so much for posting a review of your experience. We're glad to have you as our customer and to see that youre enjoying our services. Highly appreciated.It makes us incredibly happy to know that you are satisfied with our work. We'll continue working harder to provide you with an excellent customer service.Thank you for taking time to write this review, it means a lot to us.Infinity Travels
Date: 06/20/2023
Hi ***********************, Thank you so much for posting a review of your experience. We're glad to have you as our customer and to see that youre enjoying our services. Highly appreciated. It makes us incredibly happy to know that you are satisfied with our work. We'll continue working harder to provide you with an excellent customer service. Thank you for taking time to write this review, it means a lot to us.
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