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Business Profile

Airline Ticket Agency

JetSuiteX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airline Ticket Agency.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When attempting to book our flights there seemed to be a glitch. I tried to purchase using the app but the price changed. I called customer service and they were able to confirm my issue. The representative I spoke to informed me her supervisor was made aware and approved the price match. After providing our full names and requested information they said I needed to pay full market value. When I asked why she said that it was because I was booking for my children as well. When I was setting the filters I had selected one adult and two children. This was all after I was told they would go ahead and price match.

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brand new snowboard bag was damaged during my flight to **** on March 24th. Upon arrival, I was disappointed to discover that the exterior material of the bag had been damaged in transit. I have already provided pictures of the damage to your customer service team. While I appreciate the offer of a $150 travel voucher, I would prefer a solution that directly addresses the damaged bag. As a customer who specifically chose JSX to avoid baggage handling issues, I had high expectations for a premium travel experience, which unfortunately fell short in this instance. Therefore, I kindly request a review of this situation and a solution in the form of either a replacement snowboard bag or a full refund for the damaged one.

JetSuiteX is NOT a BBB Accredited Business.

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