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Business Profile

Auto Warranty Plans

CarPro Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unwanted solicitation from interstate SLEAZE PREDATOR SCAM ***************** address: ******************************************************************************************* BUT Postage Paid: Permit ********************************************* INTERSTATE SCAM I NEVER contacted this predator

    Business Response

    Date: 05/19/2025

    Thank you for bringing this matter to our attention.
    We sincerely apologize to the complainant for any frustration or inconvenience caused. Our company utilizes third-party data providers and national mailing lists to send extended vehicle service contract offers to consumers who may be eligible based on vehicle age and mileage ranges. It is not our intent to contact individuals who do not wish to receive communications from us.
    We have thoroughly reviewed the name and address on the complaint and have removed this information from our internal mailing lists. No further communications will be sent.
    We respect the privacy of all consumers and have procedures in place to ensure prompt removal from our database upon request. If the complainant receives any future mailings in error, we encourage them to contact our customer service department directly so we can ensure it is addressed immediately.
    Again, we apologize for any inconvenience, and we appreciate the opportunity to resolve this matter.
    Sincerely,
    ***** *****
    Customer Service

    Customer Answer

    Date: 05/19/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ******

     

  • Initial Complaint

    Date:05/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been receiving letters in the mail stating I own a 2018 ****** Camry that I've never purchased. The most recent letter I've received has two sample identification cards attached at the bottom. I'm assuming this is a scam but want to just verify in case someone has come in contact with my information and purchased a vehicle in my name. The policy number on this letter is: cde145366036 Phone number is: ************** and the information on the card is AGENT: ***** M ********* CARPRO PROTECTION *************************************************************************************************** claims to be a independent company. I Live in ********* and have never even been to **********. I also have other letters that I can provide information from. Thanks

    Business Response

    Date: 05/19/2025

    Thank you for bringing this to our attention.
    We understand the concern, and we want to assure the complainant that we take these matters seriously. Our company sends vehicle service contract offers based on publicly available and third-party-sourced marketing data, which may sometimes contain outdated or incorrect information.
    To clarify, the letter in question is not a bill or an indication of an active policy. It is a marketing offer sent to the address on file for what appeared to be a potentially eligible vehicle. We apologize for any confusion or concern this may have caused, especially regarding vehicle ownership or identity.
    We have reviewed the provided policy number and mailing details and have taken steps to permanently remove the complainant's name and address from our mailing database. No further communications will be sent.
    If there are additional mailings received, we would be happy to review them and ensure full removal of any remaining records. We also recommend the complainant monitor their credit and vehicle records for added peace of mind, as this mailing does not indicate any confirmed fraudulent activity but we understand the importance of being cautious.
    Again, we sincerely apologize for the inconvenience and appreciate the opportunity to address this matter.
    Sincerely,
    ***** *****

    Customer Service

  • Initial Complaint

    Date:03/07/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They scam people into buying a protection plan for cars that they don't have I received mail from them asking if I wanted to buy a plan for a 2015 ****** that I have never owned as soon as I called them and told them they were a scammer they became defensive and immediately hung up on me and blocked my number

    Business Response

    Date: 03/08/2025

    Dear **** ****,


    We sincerely apologize for any confusion or frustration caused by the mail you received. Our marketing efforts rely on publicly available vehicle records, which may sometimes contain outdated or incorrect information. However, we never intend to mislead anyone.


    If you received a mailer for a vehicle you do not own, we would have gladly removed you from our mailing list upon request. We also take customer interactions seriously and do not condone unprofessional behavior. We would be happy to investigate further if you can provide more details.


    Please contact our customer service team at ************, and we will ensure that you are removed from our mailing list immediately. Your feedback is valuable, and we appreciate the opportunity to make things right.


    Best regards,
    ***** *****
    Customer Service Manager
    ******************

    Customer Answer

    Date: 03/11/2025

    Don't send anything to my address again and remove it from your entire server 

     

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