Reviews

Review Details

• Review fromSamantha F

  Date: 06/03/2025

  1 star

  Samantha F

  Date: 06/03/2025

  I purchased my vehicle brand new from my local *** dealership in 2023, when shortly after, I start to receive "last notice[s]" from this business for a warranty. I have continued to receive these notices from shortly after I purchased my vehicle to now, saying my car's warranty has "expired" or is due to expire; again, despite the fact that I purchased it brand new and is warrantied through the manufacturer. Their mailings have not even included a business name until this last piece of mail, which has allowed me to find the business on BBB and conduct this review. There is nothing on their website (which is extremely generic and looks entirely fake) to opt-out of mailings from their company (which I never requested for in the first place). Additionally, I have been opted out of marketing and promotional mailings per the ************* for 4+ years now and should not been receiving mail such as this anyway.

  CarPro Protection

  Date: 06/05/2025

  Dear ********,
  Thank you for taking the time to share your concerns. We sincerely apologize for any frustration our mailings have caused.
  Our marketing efforts aim to inform vehicle owners of extended protection options as their factory warranties approach expiration or based on general vehicle age and mileage data. We understand that receiving notices for a brand-new vehicle under manufacturer warranty can be confusing, and we certainly don't intend to mislead or inconvenience anyone.
  To ensure you no longer receive future communications from us, please email us at ***************************** with your full name and the mailing address where you received the letter. We will promptly remove your information from our marketing list.
  Again, we regret the negative experience and appreciate your feedback as we strive to improve our communication and processes.
  Sincerely,
  CarPro Protection ********************************start="1311" data-end="1314">*****************************
  ************

• Review fromAnton S

  Date: 04/03/2025

  5 stars

  Anton S

  Date: 04/03/2025

  Worked with a car warranty company in the past and was not happy with their lack of disclosure. I thought certain items were covered which were not. I spoke to a gentleman at CarPro Protection by the name of Laith and he literally spent 45 minutes with me explaining EVERYTHING. Very transparent and every time I called with a question they answered. I wouldn't go anywhere else for vehicle warranties. Pricing was fair and I felt like the value for what I was getting was worth it. I recommend these guys for a solid no ***********

  CarPro Protection

  Date: 04/04/2025

  Hi *****,Thank you so much for taking the time to leave us a 5-star review on the BBB! We truly appreciate you and are thrilled to know you had a positive experience with us.If you ever need anything in the future or have any questions about your coverage, don't hesitate to reach out. We're always here to help!Warm regards,***** *****

• Review fromFrank G

  Date: 02/12/2025

  1 star

  Frank G

  Date: 02/12/2025

  this company is un professional tries to sell you a policy you don't need .

  CarPro Protection

  Date: 02/12/2025

  Dear BBB,

  
  We appreciate the opportunity to address ***** ********* concerns. Our company takes professionalism and ethical sales practices very seriously, and we always strive to provide valuable coverage options tailored to each customers needs.

  
  Our team is trained to thoroughly explain the benefits of our policies, ensuring customers make informed decisions based on their individual circumstances. We regret if Mr. ******** felt otherwise and would be happy to review his interaction with us to clarify any misunderstandings.

  
  If Mr. ******** has any specific concerns or would like to discuss his experience further, we encourage him to reach out directly so we can resolve the matter to his satisfaction.

  
  Best regards,

  
  ***** *.

  Customer Service Manager

• Review fromRaul R

  Date: 11/26/2024

  5 stars

  Raul R

  Date: 11/26/2024

  Exceptional **************** and Dedication I purchased a policy from CarPro Protection, and within the first six months, I needed to file a claim for an alternator repair. Initially, the claim was denied, with the explanation that the damage was caused by an uncovered component. Upon further investigation, we discovered that the dealer had included additional items in the claim that werent covered under my policy.I reached out to CarPro to express my concerns, and they went above and beyond to assist me. They valued me as a customer and took the initiative to appeal the decision on my behalf. Thanks to their efforts, the claim was ultimately paid.The team at CarPro demonstrated exceptional professionalism and a genuine commitment to customer satisfaction. I highly recommend them to anyone looking for reliable coverage and excellent service!

  CarPro Protection

  Date: 11/27/2024

  Thank you so much for your thoughtful and detailed review! Were thrilled to hear that our team could assist you in resolving the issue and ensure your claim was paid. Customer satisfaction is our top priority, and were glad we could demonstrate our commitment to you.

  
  We appreciate your trust in CarPro Protection and your recommendationit means the world to us! If you ever need assistance in the future, dont hesitate to reach out. Thank you for being a valued customer!