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Business Profile

Auto Warranty Services

Auto Service Department

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 15, 2024, the check engine light was on and when I took it to the mechanic, they said there was something wrong with the transmission. I called my warranty company Auto Service Department since I am insured with them. I had my car towed to the ****** by my residence in **********, **. We waited for a response from Auto Service Department and received no response. My car was left at the ****** dealership for several days while I waited for a response that never came. ****** told me that I had to pick up my car because the company never contacted them or me regarding the fixes. I picked up my car from ****** on November 29, 2024. I called the company numerous times since the accident, they either put me on hold but right when they answer, or they tell me a customer ********************** representative will call me back, but I never received a call. After many weeks of trying to contact someone, I was finally able to speak someone and they offered me $2,300 reimbursement for paying the cost of the fix. I never received the money. I haven't been able to get a hold of anyone at the Company since they provided the offer. I still currently pay them my monthly fee.On January 24, 2025, my car starts to make a noise and the car stopped moving in the middle of the road. I called the company again since I was still paying for their services. As part of their agreement, a tow truck will come if ever needed one. I couldn't get ahold of anyone again and wasn't able to get a tow truck. My son was able to send me a tow truck. The tow truck took the van to the dealership. ****** refused to take my car due Auto Service Department lack of response to them. I have yet to receive a response from the company. Every time I call Auto Service Department, it's the same issue I had last time - the call drops or they say I'll get a call back and never do. My job entails me to drive this car. This is causing me a huge financial burden.

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting calls from the company from months. Then last month Aug 21st I they called me again and I signed up for the service only and paid $99 on Aug 28th to realize it's a completely different company then they promoted. Once I found out I called them on Sept 3rd due to the holiday and asked for a refund and to cancel the service. The lady then told me i need to wait 25 mins for an email from her then i need to call back. I never got the email and when i called by the office was closed. I then called today Sept 4th and spoke to someone and was told they would refund my money and cancel the service. I was told I would get an email to confirm the cancellation. I never received it and now when I try to call the numbers back, I can't get through like the number is not working anymore so now I have no way to contact them the get my money back.

    Business Response

    Date: 09/06/2024

    Dear Shemyka White,
    Thank you for bringing this matter to our attention. After reviewing the details of your complaint, we conducted an internal investigation and found that the phone number you provided has never called our office, and the name associated with your complaint does not appear in our database.
    Upon further review of the email attached to your complaint, it appears that this issue is with a different company, Auto Service Department, based out of California, which is referenced at the bottom of the email. We want to clarify that we have no affiliation with this company.
    Given these findings, we respectfully request that you drop the complaint with our company, as we are not connected to the service you signed up for.
    If you have any further questions or need additional information, please feel free to reach out.

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered into a contract w/ Auto Service Department for an after-market warranty on 2 vehicles - 2012 GMC Acadia and a 2009 Chevrolet Traverse - on 03/07/2024 with a $99 initiation fee for each vehicle. There was a 30-day evaluation period during which if I should cancel before the end of the 30 days, I would receive a refund, no questions asked.I have been trying since 4/4 to receive my refund. They initially said that I would need to receive a cancellation code via email and to call back w/ that code. Never received the code. Now they are saying that I need to send in notarized letter of cancellation in order to get my refund. I have been hung up on twice, told it was being escalated and someone would call me & no one has. I am frustrated and angry.

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