Complaints

This profile includes complaints for Avetta's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Avetta has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Avetta

  Irvine, CA 92614-6856

  
• 

  Avetta

  3300 N Triumph Rd Lehi, UT 84043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invoiced over the last few months for $5160.00 to provide service on behalf of four clients. Three of the clients we have not done business with in more than six years. As we deliberated the level of subscription we wanted, $5160 being way out of line, we did not pay the bill. Besides the fact that the total would not be approved on my credit card, we believed we had time. Avetta then cut the bill into four separate invoices so they would go through on my company credit card. I filed a claim with them but got an impersonal email stating that because it had already been paid there is nothing they can do. I responded with this is unacceptable. I would like to have three of the four invoices reversed.

  

  Business Response

  Date: 03/01/2023

  Hello ****,

  Appreciate you reaching out to share these concerns. We have reviewed your account and the details you provided and have removed the three Client connections you noted and have refunded those three payments as well. We appreciate your patience as we worked through our queue of requests and apologize for any frustration this has caused you. For any further concerns, please email us at ********************************** so we can work to resolve your issues. Thank you.

  Best,
  *********************, VP Global Supplier Success

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Company, Midwest ******************* agreed to minimal service from Avetta at $350 back in January 2022. Our account # with them is *********. Since then it has been a never ending fight with them billing for unrequested add on services. They bait and switched us to a more expensive membership than was agreed upon and they continue to bill for services never requested. On August 2, 2022 we received email confirmation that our account had been deactivated and auto-renew has been turned off. We now have received another invoice for $1200.00 dated 1/25/2023 (invoice # INV01351860) for membership we have not requested. I reached out to have them void the invoice and provide confirmation that we will not receive any more invoices and have not received response back. We would like the invoice voided, our account permanently closed and would like every other business in the world know what a scam this company is.

  

  Business Response

  Date: 01/18/2023

  Hello ****,
  
  We have reviewed your account and support contact details and can confirm the invoice has been voided, your account has been deactivated and previous payment methods have been removed from your profile. We appreciate your patience as we worked through our queue of requests and apologize for any frustration this has caused you. For any further concerns, please email us at ********************************** so we can work to resolve your issues. Thank you.
  
  Best,
  *********************, VP Global Supplier Success

  Customer Answer

  Date: 01/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Automatic payment taken, we no loner require the service and want our company deleted from the data base and account closed but have been told the account will stay open for the full duration of the membership and no refund will be given. No option is online to cancel witch is also un acceptable as we are in the ************** and when try to contact yourselves very long wait for an answer and very frustrating also cancelation is very hard to do and the advice on the wed site is shocking i will never use this service again. Also taking money from people and keeping accounts open so they don't have to refund them when they no longer want to be associated with this company is un acceptable ......i want my account deleting i would never use or recommend this service to anyone.

  

  Business Response

  Date: 12/21/2022

  Hello *****,

  Thank you for reaching out with your concern. We have reviewed your account and see that your renewal date was on November 10, 2022. We began sending emails advising that the account was up for renewal 30 days prior (October 11, 2022). I see that you contacted us about deactivating your account on December 15, 2022, which was 35 days after your renewal and 65 days after the emailed invoice was sent. Our company policy is that we do not extend refunds after the 30 days post renewal. As reviewed with you by the support specialist, your account is eligible for lapsing at the next renewal date, September 25, 2023. At that time you may opt to not pay your invoice and cancel your account. 
  We have removed your auto payment stored to the account. For future invoices, you will need to make a manual payment, if you wish to renew. I hope this solution is agreeable to you. 

  Best,

  ********************* - VP Global Supplier Experience

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/17/2022 ************ issued us an invoice for a service that was not requested. We had expressed in writing that we wanted our account closed. The company went ahead and charged the credit card we had on file with them. While it shows pending on our account, I was told by the credit card company that once a charge is pending they cannot reverse it. In an effort to mediate, they tried to contact Avetta at the phone number associated with the charge, with no answer.

  

  Business Response

  Date: 11/28/2022

  Hello ********,

  Thank you for reaching out and bringing your concern to our attention. We have followed up internally, removed the upgrade and processed the refund.

  Please let us know if we can assist you further.

  Best,

  ********************* - VP Global Supplier Experience

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notes:I signed up for one time Avetta insurance coverage for our GE client back in 2019.This was a requirement to allow us to work on GE customer job site.At the conclusion of the work we left job site and I assumed my account with Avetta had been terminated.Apparently Avetta had renewal clause in the T&C part of the contract that indicated I had fully activated account that would be renewed every year unless I terminated the policy. I never received any email notification and or call. Avetta charged my credit card company twice:1) Once on 9/28/2021 for $698.00 2) Second time on 9/27/2022 for $698.00 I call Avetta directly disturbing both charges and indicating to them that they illegally charged my AAA credit card on both occasions. I'm submitting this claim to the Better Business Bureau with hope of getting my money back from Avetta.Thank You **************************** ******************************************************************** Cell Phone Number: **************

  

  Business Response

  Date: 11/16/2022

  Hello ****,

   

  Thank you for reaching out with your concern. We have reviewed your account and see that your renewal date was on September 25th and the payment charge was made on September 27th. We began sending emails advising that the account was up for renewal 30 days prior (August 26, 2022). I see that you contacted us about deactivating your account on November 9th, which was 44 days after your renewal and 74 days after the first emailed invoice was sent to you. Our company policy is that we do not extend refunds after the 30 days post renewal. As reviewed with you by the support specialist, your account is eligible for lapsing at the next renewal date, September 25, 2023. At that time you may opt to not pay your invoice and cancel your account. 

  We have removed your auto payment stored to the account. For future invoices, you will need to make a manual payment, if you wish to renew. I hope this solution is agreeable to you. 

   

  Best,

  ********************* - VP Global Supplier Experience

  Customer Answer

  Date: 11/17/2022

  Good Morning Avetta:
  I never received any Avetta insurance renewal invoices and or email over the last two year period.

  I signed up on line for this service to support our customer requirements. I also never received a contractual copy of the applications that contained the terms and conditions of the contract.

  Avetta did not have my authorization/permission to renew this insurance coverage beyond first year of 2019. The renewal insurance subscriptions and charges are totally illegal and unjustified.

  I plan on moving forward to take illegal action with my attorney to get this resolved and obtain a full refund of the money that Avetta have illegal taken from me. 

  There should be some level of professionalism and morale ethics Avetta needs to apply when issuing their on line policies, i.e. mailing out official invoice to the customer base or calling client directly to obtain confirmation that the service is a yearly renewal contract.

  Respectfully Submitted ****************************

  

  Business Response

  Date: 11/17/2022

  Thank you, ****. As a gesture of goodwill, we have submitted your account to our billing department for deactivation and a refund. I hope this is the solution you were hoping for and addresses your request. 

  Best, *********************

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In order for us to business with one of our customers we had to sign up with Avetta. We DO NOT want to work with anyone else in their network but I was told too bad by customer service who I called when our company was billed for a connection/transaction that we did not want or request and had no way to stop it as many other complaints have stated. Called customer support and they opened case ******** to have the connection removed and get a refund. Was told this will take 5-7 business days but it has been 2 weeks and if you call them they will not help you or correct the issue. Only a specialist can and you have to wait for their call but if you miss the call too bad for you because you will have to wait some more. So every unwanted connection made I get a bill for going forward unless they remove it. I feel like this is some kind of warped reverse collections company where, we the contractors, have to fight to keep from getting money taken from us. This surely has to be illegal and we are looking at getting attorneys involved which it should never had to come to. Timeline: The first email I got was on September 26th at 3:53PM that someone wanted to connect with us, no option to opt out. Two days 9/28 later got an invoice and on 10/5/2022 Avetta charged us through auto pay. On 10/5/2022 I called and opened a case to get out money back and was told they cannot turn off autopay and you cannot opt out of connections. I have called a couple of times to get status and the "person" that can fix this is busy and cannot take calls. They did try to call me once after I had left the office for the day which really doesn't matter because you cannot call them back so you are in an endless loop that they hope you will get tired of and give up. They used to ask us if we wanted to connect with clients back in 2016 and you could opt out (I have emails to support this) but not anymore apparently. Bring back honest and fair business practices!

  

  Business Response

  Date: 10/19/2022

  Hello ****,
  

  We have reviewed your account and support contact details and can confirm that the connection has been removed, auto pay has been turned off and the refund for the connection is processing. We appreciate your patience as we worked through our queue of requests and apologize for any frustration this has caused you. For any further concerns, please email us at ********************************** so we can work to resolve your issues. Thank you.
  

  Best,
  *********************, VP Global ****************

  Customer Answer

  Date: 10/19/2022

  
  Better Business Bureau:
  
  I had received a call last week from a manager named ****** out of the Avetta ****, ** office. Everything was handled by ****** who was very understanding and is trying to keep issues like this from happening in the future. We had a good hour long talk about how this issue started and all the roadblocks we had trying to get it addressed. I advised ****** that I am open to any communication with Avetta at any time to facilitate a better working relationship. I tried to update the complaint right after taking to Dakota but could not find a way to edit it until today.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was forced to sign up with this company by the company I work for for services and I do not meet the requirement and they will not refund me my $600 fee

  

  Business Response

  Date: 09/14/2022

  Hello *****,

   

  We appreciate you taking the time to reach out with your concern. I have spoken with you billing group and your account should get deactivated and refunded in tomorrow's deactivation run.

   

  Please let me know if we can assist you further. 

   

  Best,

  *********************, VP Global Supplier Experience