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Business Profile

Carpet and Rugs

iCowhide
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two products on Dec 1st and paid for expedited shipping to the **. I received the invoice stating I would receive a further email when the products shipped and that they were due to arrive Dec 5th/6th. The money was immediately taken from my account. The goods have not been shipped to me by Dec 10th. The Seller will not respond to any of my emails and doesnt pick up the phone. I can only assume this is a fraudulent transaction given they have received payment but have not sent the products. I am looking for a refund.

    Business Response

    Date: 12/11/2024

    Dear Andie,

    Sorry for your delayed order. We serve our UK customers from our UK website: **************************** , so I issued your full refund from our US store and I hope that you would place a new order with us on our UK store.

    Thanks again and have a wonderful day

  • Initial Complaint

    Date:07/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The only time I heard from Icowhides is when I contacted you. I received the return label with in a few days. I sent the product back June 23rd. I still have not received anything from them. They have not returned my money nor have they returned my calls or emails. I did receive an email from you. Yes I said I was satisfied with the result. Sending the product back. I didn't think I would not receive a refund, so here I am again. The sad thing is that they have a wonderful product.invoice # *****

    Business Response

    Date: 07/18/2022

    Sorry for the delay. We were not able to locate the returned item. Your refund has been issued.

     

    Thank you

iCowhide is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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