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Business Profile

Computer Parts

Replacement Laptop Keys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a laptop key and incorrect one was delivered. No customer service department to speak of after multiple contacts. Company has no meaningful guarantees of satisfaction to speak of.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sent the wrong product. Company asked for pictures so they could send the correct product. I complied. It has been over a month and they have not yet replied or sent correct product. This is not the first time I have experienced this with this company. The problem is no one else seems to sell the parts I need.

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: Placed order on 06/17/2022. Prior to ordering. I had left several messages and sent an email regarding ordering the correct key. No one responded to my emails so I did the best I could. When I received the plastic bag that the key was sent in, I noticed that it had been pulled open.The amount of money you paid the business: Grand total was $10.78.What the business committed to provide you: The correct key for my computer type. It is a: HP ENVY 17t-j100 Leap Motion QE CTO Notebook PC. What the nature of the dispute is: I want them to send the correct key ASAP. If they do not have the replacement key, then refund me the full amount including the shipping. I will send the other key back. Providing that they email a return label. Whether or not the business has tried to resolve the problem: After contacting the company to find the correct replacement key, they sent me an email on 07/06/2022 and I have not heard back from them. No, this issue is not resolved. Account/order/tracking number: ORDER ID: ******

  • Initial Complaint

    Date:07/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a laptop key from this business on 6/24/2022 for $10.78. Received purchase on 7/4. However, the item turned out to be faulty and requested a replacement on 7/6 and immediately received a reply that they will be sending a replacement.2 1/2 weeks later, I have yet to receive a replacement (received a shipping label created on 7/6 and no movement since). The customer support does not respond to any of my repeated emails.

Replacement Laptop Keys is NOT a BBB Accredited Business.

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