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Business Profile

Computer Parts

Replacement Laptop Keys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased laptop key set for Logitech Folio Touch iPad keyboard. Product received was a completely different type of key and actuator. Notified seller via their portal returns process to no response. Tried calling with no response. Tried e-mailing to no response. Left yet another voicemail with no response. No response via any social media forums either.

  • Initial Complaint

    Date:03/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from ************************************** and never received anything. They likely used my credential to do a fraudulent purchase (a domain registration) which my bank disputed and canceled my credit card.

  • Initial Complaint

    Date:02/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online from this company, they sent me the wrong product. I immediately notified them via their website help page and email, they have not responded. I also requested a refund via their website that has been pending for the last month

  • Initial Complaint

    Date:02/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on January 30, 2023. Checked my order status a few days later, saw it was still awaiting fulfillment. Send an email to them, no response. Check order status again today, same message, awaiting fulfillment. Sent another email asking them to cancel the order. Saw online that this has happened to a lot of ppl. Calling my bank and disputing the charges.

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase did not meet the necessary requirements to use. Business responded once to request additional information, but was unresponsive afterwards as to if they were able to provide the item with the necessary configuration and if not how a refund would be handled. Notified them if they did not provide a response by January 27 I would be reporting.

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12 December 2022 I purchased 8 keys for a Mac laptop via debit card for about or just below $50. The webpage displayed a confirmation and order number ****** that I had screen-shot at the time of purchase. Their website advertises fast, same-day shipping (of course, I know this isn't to be interpreted as receiving the same day), but it has been three weeks. I have received zero correspondence since clicking the buy button- no e-mail, shipping details, or information provided of any kind. Today I went to see the website, and their order status button redirects to the homepage. The e-mail provided on the contact us link has no reply in multiple days. I am concerned that I am not going to receive any items and thus requesting the BBB's assistance to get a refund.

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 30, 2022, I placed an order for 1 replacement key for a ******* laptop. I paid for the key which was $8.78 including handling and shipping. I have yet to receive the key that I ordered. Looking at my account on their web side, it only shows an order from earlier in the year, and not this latest one. I emailed them several times with no response. I have called twice and left messages with no return call. For those seeking replacement keys, I would avoid this place and find another business.

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to buy a replacement key for my keyboard. Well they email me a confirmation then tell me that it's out of stock and I can choose to be refunded or get a random key. I chose a random key because it doesn't make a difference to me. Well it's been 2 weeks and I haven't heard anything back from them, I've emailed them multiple times with no response back and haven't had a return of my funds.

  • Initial Complaint

    Date:12/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered replacement keys for my laptop in late September. Since October 2nd, I have contacted the company 6 times to inform them that the keys that I received did not fit my keyboard despite me ordering the correct type from the business for my computer model. I requested either replacement keys or a refund, and the company avoided addressing this during my attempts to get this issue resolved.

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two keys from this website and it went out for delivery after I paid to get them fast the day that it went out for delivery I was at home and I stay in a apartment complex with locked mailboxes it said it was delivered and there was no package whatsoever I've tried calling this company but even their number there is no way to talk to a customer service representative during business hours you always have to leave a message I have left a message no one has gotten back to me I have emailed no one has gotten back to me and I have message through their website and no one has gotten back to me there is no option for lost or missing packages and the company has not reached back out I don't know if this is some type of scam website because the reviews look legitimate but the customer service is literal garbage

Replacement Laptop Keys is NOT a BBB Accredited Business.

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