Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with Dandy July 2023 on the expectation that the service would be able to remove fraudulent reviews on **** and ******. I was promised that reviews would be removed over time. Its been almost a year and they have removed only 5 reviews. I pay $300 per month. I called and requested to cancel before my anniversary date and the customer service manager stated that I had to cancel 30 days prior or per the contract, I would be auto-renewed. I told him that is a terrible way to do business and he said that the contract stated this in small print. He said I have to pay another year. I asked for the manager and he said the manager does not talk to customers. *******************.

  Business Response

  Date: 08/13/2024

  I am sorry for your negative experience. I see that you met with our team back in Feb 2024, where we worked together to review your account. At that time there was not a cancellation, but rather we offered you QR code materials and adjusted your price down to 299$ per month from the 349$. Our team worked with you in good faith as we aim to help your business reputation as a whole. If you would still like to cancel, even though the service contract has renewed, I can have the team process that cancellation for you at this time. 

  Customer Answer

  Date: 08/13/2024

  I will await confirmation that the account has been cancelled and then i will accept that this has been resolved, please cancel immediately.

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company contracted with Getdandy.com for removal of bad online reviews. After reading several of the other complaints mine is very similar. They sold themselves as capable of removing many of the negative reviews which is what we were interested in. They required a year contract so we did. After 6 months I called and said that we were disappointed in the performance as there was only one removed. He said it takes time so we went another 3 months and there were no more that got removed. When I called again he said that it takes time and tried to divert me to the other products that were accessible. He also said that the ** codes were designed to get good reviews and we should focus more on getting good reviews so it drowns out the bad ones. We were only interested in the removal of the bad reviews. I told the man that I wished to cancel the contract and he said that was impossible and they would charge me more money if I cancelled than if I had just paid the couple of months remaining. After investigating I am finding that others had the exact same experience that I did. They need to stop misleading customers and refund customers.

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy Inc. (GetDandy.com) has misused our web contact form to send spam messages, flooding us with unsolicited service offers for over two years. Despite multiple attempts to unsubscribe from different domains/ email addresses, they have not honored requests and continue to send unsolicited emails to each of our concepts. Worse, they resort to changing sender details when unsubscribed or blocked. The relentless stream of unsolicited spam messages they send daily and weekly is costing our company valuable time and money. We request an immediate cessation of emails from Dandy and any of its affiliates and/ or partners (emails appear to be filled out using automated ai software) to our organization, using any of our company's contact email addresses .Joesoriginal1.com Theblackwhale.com Brotherhoodnantucket.com Thesailloftdartmouth.com Whalestailnb.com Ciscokitchenandbar.com

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with Dandy in May 2023 with promises of deleting negative reviews within a few months. We laid our our expectations and were told they were doable. When we reached the 6 month I reached out with concerns about how they weren't performing how I expected them to, and the amount of reviews removed were much lower than I wanted. Their response was I should wait until it's closer to the 1 year **** and I'll really see a difference. We get to the 10 month **** and they drastically under performed, and definitely oversold. I asked to cancel the account once we got to the 1 year **** and they said I had to hop on a call with someone. I get on the call and this person tells me that the reason this isn't working is because I need to add their QR code to receipts and put it around my restaurants in order for people to want to leave us more 5 star reviews. I told them that on the initial sales call I had told them I did not want to do that, and that what they're trying to do now and give me positive reviews, but not remove the negative ones like they promised. We go back and forth for a while and they tell me my account will be cancelled on 5/16, and I have an email confirming that. It's not June 27th and they have charged me for 5/20 and 6/20. This was such a horrible experience, if you are considering using this company please do yourself a favor and STAY AWAY. There are plenty of other reviews that are similar to mine so it's clear they do this regularly.

  Business Response

  Date: 07/05/2024

  Good morning,
  I wanted to reach out to you this morning after having reviewed your account and case. I firstly do want to say that I am sorry for any stress or confusion that has been had in this situation. I will be reaching back to you directly via phone as well to address this further. I do se we had removed over 50 negative reviews for you prior to the account being cancelled, and we would love to find a way forward that allowed us to help serve you further if ever possible. While we can not promise what is removed due to that decision being in the hands of the review site, we do exercise every commercially available option to do so. I hope that when speaking together we are able to ensure both your satisfaction, and a way to assist your business the best way possible. It is my mission to make sure you are not just protected against negative reputation but generating positive reputation as well so that you rank higher to generate more revenue. 

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company signed up to use Dandy's services in December of 2023 and signed a month to month agreement at $450/month. In April of 2024, we decided that we were going to terminate the contract because we didn't feel like they were delivering what they promised. After multiple emails and phone calls to representatives over the course of two weeks, I finally got an appointment where I'd be able to speak with someone that would be able to deactivate the account. After a long discussion with her where I consistently let her know that we didn't want discounts or any other services, she let me know that my final billing date would be May 15th and that my account would then be deactivated on June 15th. On June 14th, I called Dandy's customer service line to confirm that my account would be deactivated the following day and they confirmed it. On the 17th, I saw that Dandy took another $450 out of my bank account and all of the services were still active. I sent an email demanding a refund and didn't get a response. I called on Monday, demanded a refund, and was told that they'd have to talk to their billing department and call me back to see what could be done. On Wednesday, I called again and got the same answer. On Friday, I let them know if I didn't get a call back by the end of the day we'd be filing a lawsuit on Monday, and still didn't get a response as to why my account had remained active and was still being charged. After reading other BBB complaints, this fraudulent behavior seems to be a common issue.

  Business Response

  Date: 06/24/2024

  I have reviewed your account with the team here and I apologize if the process was not complete. I have immediately reviewed the account, issued refund, and confirmed cancellation has been complete. There had been two separate tickets open and billing had not actioned the cancellation due to only seeing the previous ticket. I will be reaching out to you directly to confirm and if you have any additional questions or concerns please to let me know. I will be addressing the team directly on this matter and corrective actions will be taken. 

• Initial Complaint

  Date:05/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They broke Colorado laws and have cost me thousands of dollars due to it. No response has been received in action to remedy. I will be proceeding with litigation as well.

  Business Response

  Date: 06/06/2024

  Good Morning, I have reviewed you case and see that the team has already cancelled your account. There was no violation in reference to service, contract or billing. I want to apologize for any stress or confusion. The team appears to have offered you a credit and partial refund and we still stand behind that offer if you so choose to accept it. The services much like other service contracts do continue until cancelled in accordance to the cancellation policy. I understand you are busy and some things can be missed, and for that the team did get approval to work with you in way of credit or refund. With the account being cancelled, if you do choose to accept that, please do not hesitate to call and we will assist you in this matter further. 

• Initial Complaint

  Date:05/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company, ******************************************, entered into a month-to-month agreement with Dandy (getdandy.com) in May, 2023. We attempted to cancel the agreement according to the terms of the contract on January 31, 2024. Dandy has refused to cancel the agreement and continues to process the monthly fee. After repeated attempts to contact Dandy (including management), they have refused to respond, even through there customer support team.

• Initial Complaint

  Date:05/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in July 2023, we have been receiving a deluge of unwanted solicitation through our Medical Clinic's website by a ******************************* claiming to be part of Dandy, offering to somehow delete bad reviews on our social media sites. As of 2024 the message frequency is intensifying; the email this person is using was modified to circumvent our spam filter and I have responded asking to politely refrain from soliciting on a medical website as this is interfering with patient/client outreach. We need them to cease and desist or this will escalate very quickly.

  Business Response

  Date: 05/06/2024

  Good Morning,

  I am so sorry for this. I have met with out outbound emailing team while also reviewing internal systems. I have ensured this was corrected, met with leadership as well as marketing, and have made certain that this matter will not occur again. I appreciate you bringing this to my attention as I was not aware previously. This is not the intent or experience we want for people we are reaching out to and if there is anything more I can do beyond resolving this matter do not hesitate to reach out to myself or our support team.

• Initial Complaint

  Date:04/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 2023 I signed a month to month contract on behalf of ***'s Auto Sourcing. I paid $350.00 for the coming month of October plus a initial start up fee of $199.00. I was then billed $350.00 in October, November and December. On December 21th, I requested a cancelation of their services. I have sent numerous emails and made telephone calls requesting cancelation. I even attended a conference call March 28th, at their request to get refunded and stop future billing. I have other documents to supply but cannot uploaded due to the 5MG requirement for uploads. I am requesting all charges from the cancellation request date be refunded and I would like to make sure that no future charges are billed. The request is for $1400.00.

  Business Response

  Date: 04/29/2024

  Good morning. I am terribly sorry for the mixed communications and failures here. I have gotten into the case over the weekend and where some people who are no longer with us did not pass on information, and expectations were not met I want to let you know I am addressing those matters. I see that the support team and customer experience team had met with you and were unable to provide a remedy to the matter, I have met with billing this morning to ensure the account has been canceled, and that your refund is processing at this moment. If there is anything more we can do for you please do not hesitate to reach out. Again I am sorry and I hope that this resolves the matter. 

• Initial Complaint

  Date:04/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving spam emails from a company claiming to be "GetDandy". I have tried unsubscribing from the emails, but the unsubscribe link only takes you to a form to complete where they can gather more personal information.I did complete it with blank information but included the correct email, however I am still receiving multiple spam emails from this organization. They do not appear to be a legitimate organization and may be a scam operation.

  Business Response

  Date: 06/07/2024

  Hi, I first want to say sorry for the unwanted emails. I have reached out to you via phone as well. I have gotten this to our marketing team, as well as engineering to make sure the issue is corrected. I do apologize for the instances and errors on our end. There are some processes that are being reworked and from time to time there a things that do not work as intended. I assure you I have escalated and resolved this matter internally, and if you have a moment to return my call that would be great as well.

  Customer Answer

  Date: 06/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************