Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May of 2023 this year, GetDandy.com has been using an AI bot to spam our website. We have unsubscribed from their solicitations multiple times, and I have even went so far as to open a claim with the **** yet still, they are using our sales funnel to spam us. This costs us ****** Adwords dollars with every hit. We have asked them to STOP, unsubscribed and we are STILL getting their emails.

  Business Response

  Date: 11/06/2023

  Good evening, 
  I am reviewing your claim here and first off I would like to apologize if this had been the case. We have a whole series of communications via phone and email where this was never brought up. Our company SVP and myself had reached out to you as recently as Friday November 6th 2023, and this concern was not mentioned in any manner. If you had let us know we could have looked into any campaigns that you were listed within to see what had happened. We have cancelled your account, terminated your contract, and provided refund all as you had requested. If this was in any way a concern previously we wish that you would have brought it to our attention so we could address it. 

  Customer Answer

  Date: 11/07/2023

  We would like to see this series of communication via email, as well as this contract you are speaking of.  You noted that you cancelled the account; what account was that?  Our Broker and the owner of our company has no knowledge of any relationship with Fair North Reviews or GetDandy.com.  I never requested a refund, as we have no business relationship with you whatsoever.  If we had a contract for your services, why would we be spammed to sign up for your service?  None of this makes sense to us.  Please provide proof of what you are referring to.

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people continuously harass me with solicitation through a form on my website which has the words "NO SALES OR SOLICITING" in big red letters on the top of the form.The form is for potential customers only.I have made it very clear that I am not interested in them and that they are misusing my website, yet they continue to do it over and over again. They did it today 8/22/2023.

• Initial Complaint

  Date:08/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to harass us even though we have filed a complaint. They emailed us again, asking us to remove the first complaint, we did not. Now they are back texting ** now with the same **** thing. We do not want ou bad reviews removed. Ho do we get them to leave us alone? They just will not stop.

  Business Response

  Date: 08/20/2023

  Hi *****,

  My current contact with you was to apologize for the original complaint and see if we could work something out to resolve. 
  

  Clearly you just wanted us to stop contacting you so I will make sure that occurs.

• Initial Complaint

  Date:08/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid over 1000$ to this company with zero results Every time you contact them they say to give it more time Now I find out I have no ability to cancel as the have some fine print contract with excessive cancellation fees I want to report them but not sure which government agency deals with business like this. Any advise from the BBB would be appreciated

  Business Response

  Date: 08/21/2023

  Hello,
   
  We have attempted to setup a call to discuss your account recently and you have been emailing back and forth with me. 
   
  We understand that every business is unique, and that's why we would like to invite you to schedule a complimentary account review call with one of our Customer Success Managers. 
  

  I will again send you the link to schedule this meeting so we may discuss your concerns.
   
  We value your business and are committed to providing you with the highest level of customer satisfaction.
   
  Thank you,
  Dandy Support Staff
  

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second BBB complaint against this business These spammers refuse to remove ** from their spam email lists.

  Business Response

  Date: 08/08/2023

  Dear AB,

  We have received your request and I am getting with our marketing team to remove all communication with your domain.

  Thank you and sorry for the inconvenience,

  Dandy Team. 

  Customer Answer

  Date: 08/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me if they actually follow through and remove our entire domain from their spam email lists, and we never hear from them again.
  
  Regards,
  
  A B
  
   
  

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** a salesperson with Getdandy.com either is using automated ai software to fill out leads on our website or is personally filling out leads on our commercial website against its terms of service. These leads are costing our company valuable time and money from outside sales associates and software to process those those leads. Our company considers this hostile integration and we demand that this practice stops immediately

  Business Response

  Date: 08/07/2023

  Hi ****,

  I am personally taking care of the removal of this email address and your domain from out marketing. 

  Thanks,

  ****** P

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy markets its services to assist in challenging and removing bad reviews from your website. There has been zero accountability for their efforts, if they have done anything at all. They advertised to me that the bad reviews would be taken down within ***** days. I have had zero activity on my account over the past 3 months since joining and cannot even get a representative from the Company to call me back and review my account with me. As far as I am concerned, Dandy has not lived up to their promises and I would like a full refund. Do not recommend.

  Business Response

  Date: 08/02/2023

  Hi ******,

  ***** from our team has been working to get your account updated and then get a response back to you. 

  I am having him reach out to you before weeks end with an update and to discuss your account.

  We are sorry for the delay and will make sure we connect with you to rectify these issues.

  -Dandy Support

   

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I have asked several times to have our account closed after the 6 month trial period yet I continue to see our program goes until **** - which I never signed up for. I also am being charged $50 extra for services which I never signed up for - and told them to cancel the day we started working together. I want a refund for those extra $50 per month since we started working together and my service cancelled immediately.

  Business Response

  Date: 08/02/2023

  HI ***************

  My name is ******************* and I want to personally speak to you on this matter. 

  You should be receiving an email from with a link for us to meet for a quick meeting. 

  Looking forward to speaking with you to resolve your matter.

  Thanks,

  ****

   

  Customer Answer

  Date: 08/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:08/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GetDandy will not stop sending constant emails soliciting their business to remove bad reviews. I am not replying to these constant emails because I do not need their services, I have never requested their services, I have requested for them to "unsubscribe" my email EVEN THOUGH I have never subscribed AND I even have "blocked" their emails but still received these unwanted solicitations. Please have them stop! Thank you.

  Business Response

  Date: 08/02/2023

  Hi *****,

  I have our marketing team removing the email address you provided at this time. 

  All communication with this email address and Dandy should cease in 3-5 days. 

  Thank you.

  Dandy Team

  Customer Answer

  Date: 08/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me UNLESS more emails appear.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved for this email but I have since found they are also "spamming" another work email of mine, **************************************.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy is a scam, I was called countless times till I finally signed up.I signed up for a 6 month trial. After the 6 months I decided I did not like the service and requested to cancel. I made 3 cancel requests before contacting my bank asking them to block charges. I would get emails every 2 days asking for updated billing, no one responded via email. Phone number is hard to find. I finally got a hold of someone in June with him responding oh my manager is out. To this date I still get emails every day. Scam, very harassing. It just goes to my junk fold in email now. They are threating with collections??!!!Terrible experience.

  Business Response

  Date: 08/01/2023

  *******************,

  **** from our Customer Experience team will be contacting you this week to clear this matter for you.

  Thanks,

  *****************************

  Director, Customer Experience. 

  Customer Answer

  Date: 08/03/2023

  I do not accept this response till someone reaches out. Its been all talk from you, and I am still receiving emails.

  Business Response

  Date: 08/04/2023

  Victoria.

  We have reached out several times to discuss this matter and schedule a meeting with you.

  You can schedule a meeting on my calendar to resolve this here:

  ************************************

  Thank you,

  *******************

   

  Customer Answer

  Date: 08/10/2023

  You may call me on my cell. I do not wish to schedule a meeting.

  I did not receive any contact attempts.