Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Get Dandy has been scamming our business by invalid charges for multiple months without ever providing any of the promised services. We have contacted their billing ***** *************************, sales person, ***************************** who have collectively tricked us into waiting patiently for months after forcing us into signing fraudulent agreement that are entirely predatory practices by numerous harassing calls and emails to our offices and staff who feel traumatized by the bullying practices of their con artist, ******************* We have tried to reach out to any Director or principal for months but none of our calls and messages are ever answered. They have totally breached the entire terms of the agreement and have not performed a single service or removed a single review after we provided them with all the login information which now they deny of having even though we were on a recorded call with their onboarding specialist, *****, ******, and **** which constitute unfair competition under ********** law and may be deemed a violation of the Federal **** statutes, among other statutory and common law business torts. During the pendency of the supposed service agreement, no services were provided to us and no results were obtained, whatsoever. We have made numerous attempts to reach Directors and principals at Dandy to discuss why it was not doing anything while charging our credit card about $200.00 monthly for months. We have had no recourse expect being called despicable names for being women of color business owners, harassed and yelled at as minority female business owners by ******************* when he called to threaten collections and refused to respond to any concerns and denied all responsibility or receiving any of our complaints. We still have not able to reach a single Director. Equally unconscionable is the Dandy service agreement, which violates innumerable provisions of ********** and federal laws. The contract is unconscionable and adhesive. Be aware and run!

  Business Response

  Date: 06/28/2023

  Upon internal review the recorded phone calls have been played back and the reported claims have since been found to be false and due to the damaging nature of their claims our legal team will be involved moving forward - as we have tried to work with them and their lawyer, offered negotiation to the contract buy out and they since have been attacking our business publicly with false claims.

  We sent all the details over to our lawyer as they will not communicate with us at this time to resolve. It will take approximately 30 days to resolve this issue and we are asking the BBB to hold off posting this to we have gotten thru this process. 

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I was paying a one time fee to remove reviews with a 30 day cancelation option. They are now not letting me cancel, providing a contract and trying to make me literally be liable for 16,000!I have requested a contract 15 times, asked to cancel 25 and am starting to engage with a law firm about starting a class action lawsuit since I think they are doing this to all people they sign up and take deep advantage of. I have received zero value. They pretend to remove reviews that they themself post. They have attempted to charge me 25 times last two months sometimes multiple times a day. Every request I send to cancel or fkr a copy of my contract is ignored by customer support. I keep records of all e-mails and can provide as well as attempts to charge without a valid contract. I will not engage further if they agree to end service with no fees but otherwise am seeking damages for each unauthorized charge attempt which exceeds 200 in last 3 months.

  Business Response

  Date: 06/15/2023

  Hi ****,

  I wanted to update you with a response.

  We have closed your account and you should not receive any more notices from **. 

  I will email you a copy of the contract. The contract was for 6 months and there is no 30 day our clause. 

  We received 4 payments of 6 but have closed the account at your request. 

  We apologize for any inconvenience

  If you wish to discuss anymore you may reach me at:

  **************************************

   

• Initial Complaint

  Date:05/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy bad review removal service suggested that they could improve our review scores and sales person suggested a 12 month contract but stated that we could cancel if we werent satisfied with service. After 3 months we had just one ****** review removed. I sent the company multiple emails, voicemails, and calls to cancel. Emails were sent 5/18, 5/9, 4/20, 4/19, 4/17. They refuse to cancel or acknowledge my written requests to do so.

  Business Response

  Date: 05/18/2023

  Hi ****,
  

  i have been in contact with you concerning this matter. We got you onboarded.

  We responded to your emails and youve personally talked to me.

  We are 30 days post onboarding and as discussed it takes time for our process to work for you.

  You called me recently and I attempted to call you back but have not heard back from you. I will make another attempt to contact you.

  Thank you, 

  *******************

   

   

• Initial Complaint

  Date:05/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told they would remove bad reviews from Yelp and ****** etc. was told it would take some time but this is ridiculous. Its been four months Ive paid $250 every month and no change.. I try to contact them and they will not answer my emails I submit a appointment and they never call me. I have tried to cancel, and they will not reply.

  Business Response

  Date: 05/17/2023

  Hi *******,
  

  This is a ******************* with Dandy.

  I will reach out to you before the end of the week to discuss your concerns.

  We will quickly work to resolve this for you.

  -*******************

• Initial Complaint

  Date:05/09/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Dandy (aliases, previous DBA's: Get Dandy, Reviewo) breached their contract with ** and continues to charge ** erroneously every month. We signed a contract in July 2022 with continencies to be met. None of the contingencies were met. There have been multiple communication efforts to resolve. Emails, phone calls and letters. They disregard all communication and only reply with they will look into it. See highlights on contract attached.

  Business Response

  Date: 05/09/2023

  Hi ****,

  I will be personally reaching out to you on this issue so we may get this resolved for you.

  We look forward to clearing up this matter.

  *******************

  **************************************

  Customer Answer

  Date: 05/10/2023

  I have been told by this company that they will resolve this but until we recieve our contractual refund of $678.92 past due refund of 50% plus the 100% refund of 5/8/23 charge of $124.50 for a total of $803.42  and our credit card auto draft stopped today it is unresolved. We are not allowing this company to merely respond by saying they will "contact **". We want a refund and auto charge stopped today. 

  Business Response

  Date: 05/10/2023

  We talked to this client today on a recorded call and an email was sent after with our agreed upon settlement.

  Client wrote back they accept and we are processing a credit by weeks end.

  Customer Answer

  Date: 05/17/2023

  Until we receive the following this case is not accepted:

  1. Letter from Dandy stating account is closed

  2. The refund of amount due. 

  3. No more auto drafts from our credit card company.

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company began contacting us through the New Sales Lead generator on our website, spamming ** with their promises to remove negative online reviews. We are not interested in this type of service. I have contacted them repeatedly to unsubscribe from their emails. I have even called them to be removed from their email list and yet we are still contacted by them. I have told them that any company who spams ** will never even be considered by ** as business partners so stop.And yet we still get spammed by them. I originally asked to speak to ***************************** because thats who the contact person was on the emails. I was told she was unavailable and when I asked when shed be available and said that I would call back, the guy insisted on me talking to him. When I persisted in speaking with ********, it was just as I thought: she does not exist. These guys just use that name. The guy I spoke with called himself ***** and told me ******** is AI(artificial intelligence)and ***** claimed to be the IT department and said he would remove our email and contact info from our system.Another thing. legitimate businesses recognize the importance of being on social media. There is no ******** page for Dandy Demo. When I looked up Dandy Demo, there is an empty ******** page and one person listed as a friend. This person listed as a friend, Im guessing, is probably the guy behind the entire scam that is Dandy Demo.Also? Legitimate business have ****** Reviews. Read those reviews. There is nothing listed for Dandy Demo.Bottom line this company is not legitimate. They do not provide the services offered. They simply steal money so, dont give them any personal info.

  Business Response

  Date: 05/11/2023

  Hi there,

  We are in fact a legitimate business based out of **********.

  You can see our website here: **************************************

  Also, I am the Director of Customer Experience here at ********************** and can confirm the company is legit and had many clients.

  You can reach me here if you have any questions:

  ******************************************

   

   

   

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has repeatedly used our web form to contact us in order to solicit services to us. We have asked on 3 occasions for them to please stop. We opened three tickets requesting them to stop as well as sent a carbon copy to ***************************** ********************************************** Neither ******** nor the help desk have ever responded to our requests to cease using our public web form to attempt to sell us a product. When we called to see if someone got the request that they said it would be taken care of. The gentleman I spoke with just kept repeating the word "Perfect" as I was telling him about the situation and the next actions that will happen if they don't stop trying to use our web form to spam us.

  Business Response

  Date: 05/06/2023

  Hi ********,

  i am the Director of Customer Experience at **********************.

  i want to personally apologize for the issue you have provided to us with Dandy.

  i am personally removing you from all from films and emails with our team

  If you have any others issues please contact: *************************************

  Customer Answer

  Date: 05/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business has been repeatedly bombarded with countless Spam emails from this company. We have received 27 emails in the past 4 and a half months. First from *****************************, then from *******************. We have asked that they no longer contact us, we have used the unsubscribe button in the email and are still getting emails every week offering their services, telling us how good they are etc. When asked why they don't have reviews enabled on their own ******** page, they said they disabled them because people left negative reviews due to the amount of spam emails they send. That's so very ironic. We have no interest in doing business with Dandy ever, we are asking all communication be stopped. It's ridiculous that we have to come here to get any type of resolution. Leave us alone.

  Business Response

  Date: 05/05/2023

  Hi *****************,
  

  I am the Director of Customer Experience here at **********************.

  We apologize for the inconvenience and are having your email removed from all mailing lists.

  If you have any other email addresses we need to remove please send them to ************************************* and we will remove.

  -*****************************

   

   

  Customer Answer

  Date: 05/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has emailed me many times offering their services which I expressed we are not interested and Ive clicked on the unsubscribe button and emailed them to remove from their contact list. They keep insisting to offer their services even after I asked them to stop. I emailed them requesting to stop all communication and they acknowledge I would not be contacted any more but ******** keeps sending emails and I want them to stop harassing our business. I have attached a screenshot of the email thread and screenshot of their response. As of yesterday April 8th ******** emailed again.

  Business Response

  Date: 04/10/2023

  Hello,

   

  As requested we have sent this to our internal marketing team to remove you from all further correspondence. 

   

  We apologize for the inconvience. The process to remove you should take 2-3 days. 

   

  Once you see you have not received any more correspondence from us kindly let the BBB know this is resolved. 

   

  Thank you,

  *****************************

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started using Get Dandy last year for a six months trial to discern if their services warranted further use, it didn't. After four months we had one derogatory removed from all review services. We explained we were not satisfied with the results and explained after the initial period we would cancel. They suggested to extend 30 days beyond our service suggesting these were critical days to *****************. Nothing happened and we called and wrote to end service. We were charged an additional month so we asked our bank to place them on a hold. After six months they used a different corporate name to take two more payments suggesting that our account was never actually closed because we weren't off boarded so we owed them money. They also suggested they would be seeking collections for these additional months. THIS COMPANY IS FAKE AND IS IN BUSINESS TO RUN CREDIT CARDS AND PROVIDES NO CREDIBLE SERVICE WHATSOEVER.