Reviews

This profile includes reviews for Razer USA Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Razer USA Ltd has 12 locations, listed below.

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  Razer USA Ltd

  9 Pasteur Ste 100 Irvine, CA 92618-3817

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  Razer USA Ltd

  10250 Santa Monica Blvd #2460 Los Angeles, CA 90067

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  Razer USA Ltd

  11401 Century Oaks Terrace Austin, TX 78758

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  Razer USA Ltd

  160 North Gulph Road Suite 2181 B Kng of Prussa, PA 19406

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  Razer USA Ltd

  1 Garden State Plz Spc 212B Paramus, NJ 07652-2417

Review Details

• Review fromAmber D

  Date: 03/09/2023

  1 star
  If I could give them a negative review, I would. I needed to return an item and they have continuously prolonged obtaining a label to ship the product back. In addition, the link to start the return states it does not recognize the order number. I have reached out to razer on a daily basis requesting assistance and to return the product. It appears they are prolonging this because they have a 14 days return policy. This is quite frustrating as they lack the competence to help.

• Review fromChris S

  Date: 01/31/2023

  1 star
  I purchased the Razer Edge Wi-Fi model the was advertised as having 8gb of memory for 5months before release as it was a preorder. Only upon receiving the product, customers are finding out that it only has 6gb of memory through the products settings. The issue is not fixable. False advertising and bait and switch tactics. A day after release the website was edit to show what the product actually is.

• Review fromMichael L

  Date: 01/12/2023

  1 star
  I have had quite a few of the products gaming mice, keyboards, and chair.The keyboards and mice seem to last around a year if not less. This company is a absolute nightmare to work with on warranty exchanges or repairs.I spent around $500 on there chair. It has a 3 year warranty. Around the 2nd year of owning the chair it has broke to a point to where you can't sit on it. I have contacted them about this and I was told I need to find the receipt. I have tried to tell them I got it at a local store and have no idea where the receipt is. They will not do anything about it till I find it. The chair has it's serial number, model number, date it was manufactured, and a bunch more information on the bottom of it. This means nothing to them. The chair clearly says it was made in December ************************ October 2022 asking for them to just send the part I need to fix it. I looked it up on there website it says there chairs have a 3 year warranty. So even if I bought the chair the day it was made it would still be under warranty. Doesn't matter to them. I'm done with razer and will not recommend them to anyone. I build gaming PCs for a living and will be turning all my customers to ********, ****, or s**** ****** from now on!

• Review fromJoseph B

  Date: 11/07/2022

  1 star
  I've owned several of Razers peripherals over the years. Spent thousands on their products. Every single one of them have failed before a year has passed. In every single instance, support offered zero help, nor did razer honor their warranty minus one occurrence. And the one time they DID actually replace the faulty item, it took them 6 months to issue the replacement, countless hours of arguing with them, and only after I filed with several consumer advocacy groups did they agree replace the warrantied item. Many of the items that malfunctioned, I ended up fixing on my own. Through this experience I've learned that razer uses very VERY cheap components in their devices, particularly their mice. They could have spent like 20 cents more per item manufactured and produced a product as premium as they claim it to be, but they would rather shell out ********** quality peripherals and put a ***** price tag on it. AVOID THESE GUYS!!!!!!!!! I've owned ******** mice that I bought like a decade ago that still go strong. Razer can't make something that last a single year. Do yourself a favor and spend your money on something quality  ********** ********* ************ ***** etc. Avoid Razer like the plague.

• Review fromItalo C.

  Date: 10/15/2022

  1 star
  Numerous faulty Razer Blade 14" devices (most recently two 2022 models, both within 6 months of purchase and brand new); their customer support is horrendous and will give you the runaround. Agent today told me no single supervisor was available to help (granted i spent 3.5+ hours on the phone with support today alone - my PC is my livelihood so since I have no working computer to work, I have time).

• Review fromFrank H

  Date: 10/07/2022

  1 star
  I also bought a pair of hammerhead pro earbuds about 2 months ago and they also lasted only a month. I got sent 2 replacement earbuds. One of the replacements only one earbud worked. On the second replacement neither of the earbuds work. They refuse to provide me a refund because I bought them through Amazon and not directly from them. Judging from all these reviews including my own this company has a horrid RMA program. I will never buy another Razer product again. ****** learned.

• Review fromJeremy L.

  Date: 08/31/2022

  1 star
  I'm writing this to reach the rest of the world. This company has no support team. I bought a pair of hammerhead pro headphone back in April the 22 of 2022 and they lasted a month so I start warranty claim to get them repaired and kept getting a run around about what I've do to resolve the problem myself. I did everything they suggested to the one earbud not charging. It is September 1st 2022 and I still have not received any help to resolve this they keep asking me what I've done to resolve it on my own. There is no phone number to speak with someone about the issue. I keep trying for you can just throw away $181.00. It's the worst. Please don't buy from this company if it breaks they are not going to try and resolve your problem

• Review fromJim W

  Date: 07/21/2022

  1 star
  Their quality is bad. My Razer DeathAdder mouse got double clicking issue. I bought one of the upgraded version again but the side button didn't work. I also bought a keyboard bag from them a while ago, and the zipper pull was broken soon. I didn't use it extensively or violently.

• Review fromKristopher G

  Date: 06/29/2022

  1 star
  Bought a Razer Black Widow Elite keyboard for about $100, was initially very solid, good feel, I knew (or should have known) what I was getting with mechanical switches that aren't individually replaceable but otherwise seemed solid.Fast forward about a year, keyboard is still under warranty, one of the key switches under the *** key (oddly) is failing, key won't pop back up with full force, raising slowly, annoying to type. Enough of a problem the keyboard needs to be RMA'd.Guess who won't RMA a keyboard for a defective key switch? Razer. The first tech support rep was like pulling teeth but agreed to the replacement, the Level 2 tech restarted the process and has claimed that a defective *** key on a keyboard is a "minor irregularity" that is not covered under warranty.Complete nonsense. Razer would rather chase off customers than pay for warranty service. For shame.