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Business Profile

Electronics and Technology

Razer USA Ltd

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Razer USA Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Razer USA Ltd has 12 locations, listed below.

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    Customer Review Ratings

    1

    Average of 49 Customer Reviews

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    Review Details

    • Jason M

      Date: 05/27/2025

      I bought a 100$ Gift Card at **************. Then my girlfriend immediately went to redeem it. It said "already redeemed". But apparently it was redeemed a few hours later in ***** time zone. The fact that this company got hacked in 2023 and "further vulnerabilities could happen." Well maybe the people running the company don't know what is happening to them. LMAO!Stay away from Razer!

    • Nicholas M

      Date: 04/27/2025

      had a minor audio inconsistency so after at least 3 years i updated razer synpase 3. and the newest version doesn't work right at all for my headphones for me. the sound just sounds wrong and nothing i do fixes it.they refuse to provide install files for old versions of the software that would work perfectly. as they should be forced to provide due to *** concerns. because autistic people such as myself sometimes need very specific stimuli. and the newest version is messing it up. they categorically refuse to provide any software but the newest one. when asked.. than just giving you a runaround with steps to "troubleshoot" while not listening to a thing told to them. just flat refusing to do as asked.

    • Sean E

      Date: 04/11/2025

      I purchased a razor controller. Did the update from their software and it bricked the controller $300 down the drain and they have yet to even explain what happened why it happened or even replace it instead they trying to place the blame on me. *************.

    • Doris G

      Date: 03/20/2025

      The company has not resolved or attempted to satisfy my complaint. Keep giving me redundant emails with redundant fruitless responses. I have sent three(3) times proof of purchase to their support team. Assigned several redemptions and all cases closed, saying i never sent proof of purchase; in other words calling me a liar or deceitful person. My two gift cards were lost or stolen and i sent proof of purchase. God as my witness, He sees everything we do and say. From him you can not hide.

    • Claudia K

      Date: 03/11/2025

      HORRIBLE BUSINESS! DO NOT PURCHASE THEIR CARDS EVER!!! They DO NOT SUPPORT them!!! I lost $200.00 and they refused to do anything about it!!! I have filed a Police Report and filed a complaint with Razer Gold. I purchased the card 02-18-2025. It said USED after I scratched off the card!!! That is a COMPANY SCAM!!!

    • Clyde S

      Date: 02/11/2025

      I purchased a Razer Gold card in the amount of $50 . When I peeled the sticker off that was covering the PIN number the sticker peeled away the pin number. I went back into the ****** store where I had just purchased the card and told the cashier whom in return told the manager who informed me to get in touch with the card company. I googled Razer and followed their instructions sending the pictures along with the receipt of the damaged card. His was all done on Friday February 7 2025. After checking my emails today Tuesday February 11 2025 Razer has informed me that the case has been closed. I never had the chance to use the card which was for a friend that I had made previously Razer card purchases in weeks past and had no issues. No Im out of $50 and Razer seems to not care.

    • Lorenzo H

      Date: 01/15/2025

      When your I the purchasing process there site tells you you'll get this free,that free and when u complete the order it shows nothing about the free items and give u something else. I spent 4000+ and shouldn't have to experience this

    • V S C

      Date: 12/25/2024

      My card was used to make a $500 fraudulent purchase from **************************. My bank refused to help because the stupid fraudster sent the package to ME. The police were no help, either. It took me a full month to figure out how to contact Razer customer service because it's impossible to reach them via their website without an account. (I finally got someone from their Discord chat to give me a link to their live chat.) After another month of going around and around with them, sometimes waiting DAYS between e-mails, they closed my case without explanation and aren't responding to any more e-mails. How are companies like this even allowed to exist?

    • Scott N.

      Date: 12/06/2024

      If you're looking at providing a service to this company I highly suggest you stay away. They have a horrible history of not paying there bills on time. They agree to services on a certain term like net14 then turn around and keep changing it til it hits a net60 and even then still won't pay their invoices on time for services rendered and they apparently have a long history of doing this with their vendors. Currently our company owed a big backlog and we cannot get ahold of anyone from their office they refuse to respond to emails and keep ignoring us. Very unprofessional company!

    • Brad L

      Date: 10/24/2024

      They don't pair and never did! N support! Don't buy!

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