We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise Equipment

Trigger Point Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried the modular pillow and it did not work for me. I requested a refund. They will not provide me with an RMA number. They are telling me I have to wait until after the 120 money back guarantee window to request a refund. False advertising. The website states: You can return the product to us for a full refund within 120 days, just shoot us a message to start the refund process

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to get a refund on merchandise I returned, which Doctor Trigger Point Systems is refusing to remit. I'm on SSI Disability income with Degenerative Disc Disease and Fibromyalgia. I was Backer #**** on Kickstarter for the Doctor Trigger Rocker 2.0. I'm attaching screenshots. Since I'm on a limited income and realize that with my chronic pain issues, things sometimes hurt more than they help, I try to only buy things that have a guarantee/return policy. As the screenshots show, I backed the project (Trigger Point Systems, Dr ***** **, seemed to be reputable) with $69 for the ROCKER 2.0, $9 for Loop Bands for Exercising on ROCKER 2.0, and $8 for an additional K*** Set, all under the Pledge summary stating "Backers Try It Risk-Free for 6 Months". When I was given instructions to return, I was NOT told to only return the unit and to not return the Loop Bands and Extra K**** I returned the entire set in the box during my 6 month trial period, with the packaging, that it came in. The unit was practically unused. The bands and k**** were unused. Although they have ALL the merchandise I paid for, they only refunded the $69 for the ROCKER 2.0. I've contacted both customer service on their website and *********** page. They've refused to refund the $17 they still owe me for the k**** and bands they have in their possession, and have incredibly condescending and rude. $17 might be nothing to them, but I'm on a limited income. I did not receive a refund for the over $30 additional they charged me later to ship the package, nor the $15 (yes, they overcharged me to send it!) it cost me to return it, so I'm out that $45+ for trying out a system that further hurt me. I would like my $17 returned. Please help.

  • Initial Complaint

    Date:05/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on March 31 with this company for their DreamArch pillow. I emailed them on April 11 to request a tracking number as I didn't receive the item or receive any sort of tracking. This was my second time purchasing something from this company and even on the first order a couple years ago it was delayed with very poor communication.This was the response on April 11:"Support (Doctor ************************** 11, 2024, 14:58 EDT Hey ****, It appears there may have been a slight oversight at our warehouse, but rest assured, I'm committed to resolving this for you swiftly. I will have this shipped out ASAP once shipped the tracking will be sent to your email address. Cheers,Trigger Point Systems"I emailed again on April 16 and no response was received. I emailed them yet again on April 21 and received this response:"Support (Doctor ************************** 21, 2024, 20:01 EDT Hey there, It appears there may have been a slight oversight at our warehouse, but rest assured, I'm committed to resolving this for you swiftly. once shipped we will send you the tracking info to your email address Cheers,Trigger Point Systems"I also messaged the company via Instagram on April 19 and received a response on the 21st. I provided the requested information and they then responded on April 28 and said the pillow would be on its way in 2 weeks.It has now been over 2 weeks and no response and no tracking number. All of their responses seem automated. Their website doesn't allow for cancellations or refunds.

  • Initial Complaint

    Date:01/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the product as it stated there is a "30 DAY ROCK RISK-FREE GUARANTEE". On the shop app the return policy makes no mention of $15 return fee. When returning I learned of this fee and asked company to honor the advertised risk free guarantee, which does not mention any fee on shop app. I have a screenshot of this policy attached. The company refused to honor the policy I relied on in making the purchase. Deceptive practices.

  • Initial Complaint

    Date:09/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my refund, I mailed this with tracking # ********************** on 8/10/23 order # *****. They emailed me they received it and will send my refund and I am still waiting today is September 14, 2023.

  • Initial Complaint

    Date:04/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company USD$108 via Kickstarter on 26 February 2023 for the Lifted Lumbar seat cushion, which was meant to be an early-bird discounted amount. The company have reached out to me to complete the order as they apparently have the product ready, but they want to charge me AUD$127 (approx USD$85) to ship this product along with a bag (just a cheap synthetic satchel that items similar to ones some yoga mats come with) to my ********** address. If I remove the optional bag from the order, the shipping cost drops to AUD$100 (approx USD$67). How can an almost weightless bag that would normally have been part of the packaging for many other similar products incur an extra AUD$27 (USD$18) shipping?! The AUD$100 (USD$67) for shipping for a product that's gained $1.1mil in Kickstarter funds alone (this doesn't include other sites like Indigogo where they hosted the same campaign but offered free shipping instead) is very alarming. I believe the shipping fee is exorbitant and the comments left by other Kickstarter backers of the campaign reflect the same sentiments. This leads me to fear that this company is scamming people by overcharging for shipping and I don't want to pay the enormous cost of shipping if it is indeed a scam. But if I don't complete the survey and order, then I fear that I will not get my money back. Please help resolve this issue with the company, as many many others are in the same boat.I am Kickstarter backer #****

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 24, 2022-Purchase date.Purchased a Trigger Point Rocker as the ad says Try risk free. The website also says 100% risk free. The site gives no information about it's return policy and it repeats "Happiness Guarantee" Love it or send it back. With 100% Risk free, risk free means risk free, I should not have to pay any shipping or restock fee. The item didn't fit, the rep never asked why I didn't want it. I didn't feel I had to give reason as their "Love it or send it back" says it all.They claim it has a universal fit, it doesn't, I sink so far into it, my back forms a "C". The model using the trigger point fits perfectly, back is straight, etc. To get this to fit, I have to put padding down. They tried to get me to keep it for 30 days. Can't use something if it doesn't work/fit. It's only after insisting for a return label did the restock fees and shipping isn't refunded shows up. This doesn't match their website ad for Try it 100% risk free-this part is at the very top of their Webpage and it scrolls. Go to their Website. I would like $17.82, their claim for shipping and restocking. Additionally, they need to remove "Try risk free" , "Try it 100% risk free and "Happiness Guarantee" from their Website, add their return policy upfront, contact information and show models of various heights using the item.

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the back bar (order #*****) on 12/23/22 and it was delivered on 1/3/23. The bar made my back hurt while using and afterwards. I tried it for 30 days as they recommend and got the same results. Their purchase page says "TRY IT RISK FREE". The purchase page had no return info, so I emailed customer service who sent me a link to the "hidden" return page that is deceptively hidden under a tab named faq. That page says if you removed the bar from the packaging then it is no longer returnable. I replied the website says to TRY IT RISK FREE and you are saying because I tried it that it is no longer returnable. How is one supposed to try that unit without removing it from the package?! Absolutely *************************** is a complete SCAM. I simply want my "TRY IT RISK FREE" refund as I'm in the return time frame.Product purchase page:********************************************************************************************************

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/26/22, I purchased the Trigger Point Rocker online for $79.00 **** tracking number: 1Z0863F90392972334). It was not at all what I expected and was very hard and too painful to use. So, on September 30, per their highly promoted Happiness guarantee - if you dont love it, just send it back, I sent my request for instructions to return it. They responded by asking me to continue to try it out but at my insistence, they finally sent the information for the return.I immediately carefully re-packed everything in the original packing, exactly as I received it, and then followed their instructions exactly for the return, sending it off that same day (October 3) at my expense.On November 18, after seeing no credit to my account (though I had proof that it had been delivered), I reached out again, and was stunned by the response! They said that based on details from the warehouse, the items were disposed of due to the condition, please see here. And yet, the so-called documentation offered no explanation or description of any damages. All it says is, Action requested: Restock. Action taken: DisposeThis made no sense to me in part, because if there was damage by the shipping company, they should have let me know. And how does a rock-hard plastic item like this even get damaged?I contacted them yet again, and have received no response or further explanation.

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam company that offers a 90-Day "or your money back" and comments how their shipping is free. A return of the product after one week cost us $60 to return. Return was verified using **** tracking. They received the parcel on September 28, 2022. After not receiving my refund I contacted them in late October. They answered an email that acknowledged things were taking a bit longer to process. I have contacted them 10/31; 11/2; 11/9; 11/15; ****************** emails, phone calls and social media messaging all goes unanswered and unaddressed. If I can spare anyone else out their the loss of time, money or any frustration, I believe this company selling a cheap product for a large sum, and by the time you order it and they have your money you have no chances of getting is back.

Trigger Point Systems LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.