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Business Profile

Games

The Herrington Teddy Bear Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bear from the conpany and never recieved it. Its cost $59.95 plus tax and shipping. Ive emailed the company mulriple times and they claim the bear is coming but its never arrived. I would like a refund.

  • Initial Complaint

    Date:12/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 28, 2023 I ordered two 2023 Breast Cancer Awareness ********************** Bears for $119.00. On April 2, 2024 I emailed ***** **********************, President and Founder of ********************** Teddy Bears requesting the status of my order and if it was not coming any time soon to refund my purchase. Mr ********************** returned my email and said they were experiencing production delays and my order should ship early May. On August 29, 2024 I reached back out by email and received a response email on September 9, 2024 advising that Mr. ********************** expected my order to ship by the end of October 2024. To date, December 5, 2024 I still have not received the bears that I purchased nor a refund of my $119.00 paid on September 28, 203

  • Initial Complaint

    Date:11/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Pink Teddy Bear (breast cancer) from Herrington Teddy Bears Store October 2023. I kept getting emails from them; they were supposed to tell me when I would receive the bear. I.was told there would be a delay because the bear was popular. I think Ive given them enough time. I wrote them several emails asking when I would receive the bear. Have NOT received a reply. Maybe you will have better luck. The bear was paid for on 10/20/23 via **** in the amount of $59.95. I really dont want money back, I want the bear.

  • Initial Complaint

    Date:09/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED THIS TEDDY BEAR IN SEPTEMBER OF 2023, I NEVER RECEIVED THE BEAR. EVERY TIME I EMAILED THEM, THEY TOLD ME THAT THEY WERE ON BACK ORDER AND WOULD SEND THEM AS SOON AS THEY WERE RECEIVED. IN MY JULY EMAIL THEY STATED BY MID AUGUST THEY WOULD BE SENDING THEM OUT, I NEVER RECEIVED ONE AND NOW ITS BEEN A YEAR. MY LAST EMAIL REQUESTED A REFUND. THAT WMAIL HAS GONE UNANSWERED, I DON'T EVEN CARE ABOUT THE BEAR ANYMORE, I JUST WANT MY MONEY BACK AT THIS POINT.

  • Initial Complaint

    Date:07/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a 2023 Cancer Teddy Bear on October 15, 2023 (receipt attached) and still have not received the teddy bear. I have contacted this company's "founder" ***** a number of times and he promises the world but doesn't deliver. He continually offered an older versions of a Cancer Teddy Bear as an apology for the delays on getting the 2023 Teddy Bear, to which I did finally accept but now another 4 months has passed and still no 2023 Teddy Bear. My latest email to him where I requested a refund because I am fed up has gone unanswered!

  • Initial Complaint

    Date:06/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Teddy Bear (Breast Cancer Version for my wife) on 9/27/23. ***** Herrington has not delivered the ordered product and only has excuses for the delay.

  • Initial Complaint

    Date:05/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 25th 2023 I pre-ordered the breast cancer awareness bear from the Herrinton Teddy Bear store from an advertisement on ********* I paid ***** by credit card. I was told in February 2024 that the bear would be sent out in a month. I still have not received the bear nor has the company responded to anymore emails inquiring about the bear order #HTB3715. If the company is unable to provide the bear at least return the money paid.

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Herrington Bears purchase from Oct. 2023; ordered the bear and as of this date it still has not arrived. Have emailed several times since to ***** Herrington (supposedly) @ ************************************************************ he has replied each time but keeps putting the date back with different excuses. Promises on the last email 4/30/24 that this is not a scam and would send a 2021 bear free of charge until my bear was ready. Not sure how reliable this is and believe it should be noted for those who want to purchase this item because like me they have been diagnosed, but be aware that this appears to be something that takes forever and I don't know if either bear will ever really show up at my home. If something can be done to fix this please do so.

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 breast cancer bears from this company in November. I paid $119.90 but I never received any merchandise from them.

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Herrington Teddy Bear in October of 2023. I checked with the company after the 90 days they said it would take to get here and they told me there were so many ordered and it would be a little longer. I paid $60 for this teddy bear for my granddaughter and it has been 6 months with no product. These people need to be found and shut down. They are ripping people off.

The Herrington Teddy Bear Company is NOT a BBB Accredited Business.

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