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Business Profile

Games

The Herrington Teddy Bear Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the bear back on Nov 5 kept sending emails where is the bear they kept telling me they are shipping it out they have a high demand of bears being made all the same emails over and over meanwhile no bear and its now March and still no bear

  • Initial Complaint

    Date:03/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ************************************ Sept **************************************************** 90 days. Nothing received in December so I sent an email to get an update on my order. Response stated delays and it would ship in January. January comes and goes, nothing. Email again and get same response, but now it will ship in February. February comes and goes and nothing. Emailed again with no response. Requested a refund since this is well beyond the time frame indicated when I placed my initial order and no refund given. It's apparent they are not shipping my order and I am entitled to a refund. I think this company is a complete scam and needs to be shut down. Based on other things I am seeing I'm obviously not alone.

  • Initial Complaint

    Date:02/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Breast cancer 2023 bear and was told be available in ************************* October 2023. I reached out in December asking where the bear is at, i get email saying no won't ship until January. We'll it is February and now after I reached out to them AGAIN now they are not giving me an answer when I will get this bear. Today after researching others have filed complaints to them saying they have never gotten their bear either and get the same email I just got today, and they ordered back in 2020. I called left message and emailed them back asking for refund. So sad they are making money off women and families during hard time of their breast cancer journey. Please put an end of them scam them, and help myself and others get their money back. Thank you ********************* *************************

  • Initial Complaint

    Date:01/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a cancer awareness bear in late October. I have never received my bear. Is this a scam on the internet. If so needs to be closed I,med. it is very upsetting, especially to those of us who have breast cancer, and am supporting the bear thinking that it would help go to research.

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received !!! No answer to phone or emails !

  • Initial Complaint

    Date:01/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Herrington teddy bear, have many emails that I will receive bear, it has never been received.

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 09/21/2021 for the pink breast cancer bear for $45 with repeated promises of delivery. I have sent emails and received responses until recently.02/10/2022: Supply chain issues related to COVID-19. Expected shipment in April 2022.05/23/2022: Continued supply chain issues. Expect to ship at the end of June 2022.09/01/2022: Bears have been received and expected shipping "next week".10/23/2022: No response to email.10/31/2022: I sent email inquiring about my order and noted I was filing a complaint with the BBB.This was to be a gift of comfort in 2021; too late for that now.

  • Initial Complaint

    Date:09/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Breast Cancer bear from this compnay in Nov 2021...last year for $45. I have been in contact with them and they keep promising to send it, citing global slowdown. They are still advertising and selling other bears bit still have not sent the one I ordered, also no offer of a refund. Now i received an email advertisement from them that those bears are available to purchase agaon for this year. My wife was battling breast cancer last year when i ordered this and it was something small but comforting for her. I emailed the company about this again 3 weeks ago and received no response just an email from *** that the bear had shipped, wow a glimmer of hope. Well it's been 3 weeks and it still just shows label created not sent out....unbelievable.

The Herrington Teddy Bear Company is NOT a BBB Accredited Business.

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