Complaints

This profile includes complaints for LA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LA Fitness

  3161 Michelson Dr Ste 600 Irvine, CA 92612-4406

  
• 

  LA Fitness

  PO Box 52110 Irvine, CA 92619-2110

  
• 

  LA Fitness

  10115 Talbert Ave Fountain Valley, CA 92708-5156

  
• 

  LA Fitness International, LLC

  3400 Cahuenga Blvd W Los Angeles, CA 90068-1360

  
• 

  LA Fitness

  11932 Valley View St Garden Grove, CA 92845

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to share my experience with LA Fitness's ******** location, located on Highway 99. I went into the gym today on a visitor's pass and was immediately greeted by a sales *** who took me on a tour and made me sit in his office. I then signed my membership contract, which would be billed per month and alongside that I signed up for a personal training membership which was 575 including tax per month for a three-month commitment. When I was signing up the gym told me that I would not be able cancel my training membership for three months. after signing the membership I realized that 575 for 8 times a month was a bit over my budget and went back asking for a refund. I was refused a refund and was about to accept my faith until I saw a small clause at the bottom my contract that stated I will be able to cancel my membership no strings attached, within three days of signing up. When I went back and confronted the gym staff about this fact, they told me that that clause does not bind personal training contracts, and when I insisted, they asked me to leave, saying he had another appointment. After leaving the gym I was able to contact corporate who confirmed that I was right and that the location should have told me about this while I was signing the contract. I feel like I was being used and taken advantage of because of my young age and I am highly offended by this. I would like to receive a personal apology, along with justifiable compensation, for the stress I had to endure due to this location's deceptive business practices. Alongside I am also requesting that corporate mandate their employees to notify their clients of their rights to cancel the membership within three days and clearly explains that when signing.

  

  Business Response

  Date: 07/09/2025

  We appreciate Mr. ***** feedback regarding his experience at our Lynwood/Hwy 99 club location. This is not the type of experience we want any of our members to have. The clubs Membership Director tried to assist Mr. **** when the Personal Training Director was in an appointment and there was an apparent misunderstanding. Nevertheless, the Personal Training Director followed up with Mr. **** and apologized for his experience. His personal training agreement was cancelled on 7/7/25 and we provided him with a refund in the amount of $575.12 for the initial payment (refund applied to the same account used for payment). Please allow 3-5 business days for the refund to post to the account.

  Customer Answer

  Date: 07/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************
  
   
  

• Initial Complaint

  Date:07/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership online in May. They continue to call and harass me. Latest person I talked to told me that canceling online doesnt work if done using a smartphone. That is not noted on their website and is absurd. I want them to retroactively cancel my account and stop calling. 1LU

  

  Business Response

  Date: 07/09/2025

  LA Fitness cancelled Ms. ******* membership with no further billing or obligation and she will not be contacted any further

  Customer Answer

  Date: 07/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel my membership due to lack of locations near. I am told I need to show up to the location mon-fri 9am/6pm during manager work hours.The drive is too far from me through the week. I feel the cancellation process is too difficult.

  

  Business Response

  Date: 07/08/2025

  LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, when the Club Manager is available to process it, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and that the member has a record of the cancellation. Nevertheless, LA Fitness followed up with Mr. *** regarding his concerns and we processed his membership cancellation over the phone as a courtesy for our member. 

  Customer Answer

  Date: 07/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ***
  
   
  

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025, I visited the LA Fitness Woodbine location to freeze my account. I was told the freeze had been successfully processed. However, on April 28, 2025, I was charged $55.89. When I followed up at the ******** location, they told me to contact my home gym at **********************. ******* Kitchen then told me to contact the location where I initiated the freeze, which was Woodbine. I contacted Woodbine, where I was finally told to contact LA Fitness ************ At no point did any staff member take responsibility or provide a solution. I was passed back and forth with no accountability from anyone. Ive been a loyal member since 2014 and have never raised a complaint until now. This situation has been frustrating, disappointing, and could have been handled much more professionally. Im requesting a full refund of the $55.89

  

  Business Response

  Date: 07/09/2025

  LA Fitness provided Ms. ******** with a refund in the amount of $44.59, the difference of the regular monthly dues rate of $55.48 billed on 4/28/25 less the $11.30 freeze rate (refund applied to the same account used for payment). Please allow 3-5 business days for the refund to post to the account.

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IS NOT DEALING IN GOOD FAITH ****** ***** calls on personal trainers personal phone to make promises such as waiving fees and discounts to get you to sign the contract. Once you want to cancel everything is off the table and they never get back in contact with you. BAD BUSINESS BAD FAITH DEALING - every month on the 28th charged $165 - paid total $1500 Business commitments they did not deal in good faith with - district vice president ****** ***** made promises to waive the buy out clause of my contract (Never did)- promised to work and communicate whats going on with the closing but **** ****** would handle it - sultan/ ******** C of front desk handled the closing but never actually made it happen just lied - once initiated the cancelation I was told everything would close out by itself but still got charged.

  

  Business Response

  Date: 07/09/2025

  We have no record that the cancellation fee (buyout) was supposed to be waived the District Vice President. As such,Mr. ****** is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. However, as of the time of this response, he has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term that he originally committed to, we have released him from this obligation to make the remaining payments due under hi agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of LA Fitness. I brought a friend in with a guest pass. At some point LA Fitness signed that friend up under my account as a family membership. I was not notified of this, my friend was not notified of this, and neither of us asked for this or signed anything. I was never even sent a contract to confirm that I signed up for this membership. I was charged an initiation fee, an annual fee, and a monthly fee. I called LA Fitness and they cancelled the membership but said they could not refund the charges. I want that money refunded as this membership was completely fraudulent and never utilized.

  

  Business Response

  Date: 07/07/2025

  LA Fitness provided Mr. ********* with refunds for all of the charges for his friends membership (refunds applied to the same account used for payment). 

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a membership with LA Fitness for over 10 years. In 2019 I went into the ********************************** and requested that my membership be canceled. Recently I noticed that I was still being charged for this membership in the amount of ***** per month. I contacted the club and complained about the fees and indicated that I came in to the club in 2019 and was given the run around and then hung up on. I email the corporate office and received a response that did not address my complaint or concerns. I have not used this club for the past 8-10 years and would like to be refunded back to 2019 when I canceled the membership.

  

  Business Response

  Date: 07/07/2025

  We have no record of a cancellation request prior to receipt of this complaint. As such, no cancellation was previously processed and member isnt entitled to a refund. Nevertheless,LA Fitness followed up with Ms. **** regarding her concerns. We processed her cancellation and we provided her with a refund for 3 months of dues as customer service consideration for our member (refund applied to the same account used for payment). 

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent three hours trying to cancel. I have went in person, called, emailed, sent chats. They emailed me saying I have to fill out a form, but the form doesn't exist. The employees don't know how to access and the website doesn't have it on it. So no I am on auto renewal without any hope of ever canceling. I am happy to put a 30 day notice in but can't. Now I will be unable to cancel for months and they will not let me cancel delaying my 30 days further. It this wasn't ridiculous. I would have come back.... Now will never come back.I just want to cancel my account!!!!

  

  Business Response

  Date: 07/03/2025

  LA Fitness followed up with Mr. ********* regarding his concerns and we processed his membership cancellation.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 6 month personal training contract in January. Last payment was due June 9. In May their air conditioning stopped cooling properly. They refuse to let me out of my final payment even though I am unable to go to the gym most days due to heat. The facilities manager told me it would be fixed June 11, and we agreed that they would delay my last payment until July after it is fixed. I have a backlog of training sessions due to not being able to use them on and off due to heat. I just want them to cancel my final payment and they refuse. It is June 29 and still the air is not properly functioning. They told me a couple of the compressors are not working but some are. The training manager *** refuses to acknowledge that there is even an issue she says the temperature is just fine, the regional manager ****** is the one that initially delayed my payment. Now none of them are returning my calls. I just want to be let out of my final payment. Read the ****** reviews on this place. They are terrible and obviously poorly managed. The sauna has been broken too for months.

  

  Business Response

  Date: 07/03/2025

  LA Fitness followed up with Ms. ******* regarding her concerns. She was not aware that the personal training program was placed on a complimentary freeze for an additional month. It had not been communicated with her. In addition, the **** was repaired yesterday. Her next and final payment will be billed on 8/6/25.

• Initial Complaint

  Date:06/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently paying the $10 monthly fee to suspend my membership with LA Fitness. I have been paying this fee for about 6 years, and have finally decided to cancel my membership. I went about 2 1/2 weeks ago on a day I happened to have taken off work to cancel. I spoke to someone who was at the front, they stated they were a manager, and since I was grandfathered in to my membership and don't pay the annual fee I should think about keeping my account open. I also was offered a free training session with a trainer as an incentive. The manager said I would get a call in the next week. I never received a call from a trainer. I decided I'm just not going to cancel the membership. I went today 6/28/2025 to cancel, I was told they don't have managers on the weekend only Monday-Friday 9 to 5 which are the times I work. They should have a manager in, at least half a day on the weekend or offer an online option to cancel. I shouldn't have to take time off work to cancel my membership. They also said I can only do it in person or by mail. I'm pretty sure they wouldn't want to give employees time off just to handle ridiculous simple matters like this. I just want my membership cancelled.

  

  Business Response

  Date: 07/03/2025

  LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, when the Club Manager is available to process it, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Ms. ****** also have the option to cancel by sending an email from the email address she has on file with us or online by logging in to her online account Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and that the member has a record of the cancellation. Nevertheless, LA Fitness followed up with Ms. ****** regarding her concerns. WE apologized for experience that she was not provided with all options available to cancel her membership. We assured her that we took this opportunity to re-coach our team, especially those who work early mornings, late evenings, and weekends, to ensure they are providing our members with all options to cancel to allow for a seamless cancellation process. In addition, we processed her membership cancellation and emailed her a confirmation receipt