Complaints
This profile includes complaints for LA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,602 total complaints in the last 3 years.
- 715 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ****
Business Response
Date: 07/23/2025
LA Fitness followed up with ******* regarding her concerns and we provided her with a refund in the amount of $165 (refund applied to the same account used for payment). Please allow 3-5 business days for the refund to post to the accountInitial Complaint
Date:07/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I joined LA Fitness with the goal of improving my health after having twins. As part of my membership, I was offered a complimentary body composition reading. I scheduled the appointment unaware that it would involve a high-pressure personal training sales pitch.During the appointment, I asked about pricing early on to avoid wasting anyones time. *****, the personal training director, refused to answer and continued asking scripted questions. Eventually, he revealed a training plan for $140/month, telling me it was a one-time deal. I expressed that I needed to talk with my husband first, but he continued pressuring me until I signed.I called the front desk the next morning to cancel the training. They said ***** would need to cancel the contract. I called multiple times throughout the day, but ***** didnt respond until late that night claiming I had no-showed and wouldnt be refunded. I later found out I couldve canceled online, but this information was withheld from me. He insisted I come in with my ID to finalize cancellation, despite already having my personal information. When I came in days later due to a personal emergency (my twins were sick), he responded with sarcasm and attitude. His behavior was unprofessional and dismissive throughout.During the final call after I contacted corporate, ***** offered me a few complimentary sessions if I stayed, or said I could cancel but the sessions I never used wouldnt be refunded. I chose to cancel. I also voiced my frustration that he never informed me I could cancel online. He responded sarcastically, saying I believe those signatures are yours, implying I should have known. Most people dont read fine print under pressure it was clear this information was deliberately withheld.Full cancellation of the personal training agreement.Refund for the two sessions I did not attend.Formal review of Jesses conduct and LA Fitnesss misleading sales tactics.Business Response
Date: 07/23/2025
LA Fitness cancelled Ms. ******* personal training agreement and we provided her with a refund for the initial payment of $156.63 (refund applied to the same account used for payment).Initial Complaint
Date:07/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *****
y that I paid for an annual fee of $59. I also paid first and last months monthly fee of $****** one told me I couldve just added a guest pass to my account for an additional $20 no annual fee charge and no first and last fee charge so that my son could join me at the gym. No one explained to me my options or further explain to me the option or the details of the option I was choosing. Very misleading and deceptive business practices. I then inquired to get a refund was told they cannot refund me because its over a month. They would only refund the one monthly fee, but not the $59 annual fee I was unnecessarily charged. I am not asking for the first and last month I paid upfront of $118. Im only asking for the $59 annual fee that I was charged unnecessarily when I was not fully explained the details of this promotion. Anyone can go online and get the same promotion. And further was not explained the details in person. Thank you for helping in this matter.Business Response
Date: 07/23/2025
LA Fitness followed up with Mr. ***** regarding his concerns and, in light of any possible misunderstanding at the point of sale, we provided him with a refund for the $59.00 annual fee as a customer service consideration for our member (refund applied to the same account used for payment). Please allow 3-5 business days for the refund to post to the accountInitial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a gym membership at the ********************************** in December or January 2025, and I specifically signed up for a month to month membership so I could have flexibility given my busy work schedule.These things said, I attempted to cancel early into my membership, but was told by LA fitness that I have to cancel between 9am-5pm in-person. I cannot make these hours because of work. They then sent me an online link to cancel, which eventually I did fill out. Needless to say, they are asking me for $140 in outstanding amounts due to the club. I find it 1) unfair that they make it so difficult to cancel. I have used other/different clubs before, and all I have had to do is send an email. Additionally, when I talk to staff, they say there is nothing they can do about it. Finally, they continue to harass me through email, text, phone calls to try to receive payment. Again, I tried to cancel early over the phone, but they wouldn't allow for an option that was conducive to me. Why is that any other industry/gym makes it easy to cancel but LA fitness does not?Business Response
Date: 07/22/2025
LA Fitness followed up with Mr. ******** regarding his concerns. We do provide our members with the option to cancel online and Mr. ******** cancelled his membership online on 7/16/25.We waived the outstanding balance as a customer service consideration for our member.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.