Complaints

This profile includes complaints for TRI Pointe Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TRI Pointe Homes Inc has 25 locations, listed below.

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  TRI Pointe Homes Inc

  3161 Michelson Drive, Suite 1500 Irvine, CA 92612

  
• 

  TRI Pointe Homes Inc

  19540 Jamboree Rd Ste 300 Irvine, CA 92612-8452

  
• 

  Trendmaker Homes

  13640 Briarwick Dr Ste 170 Austin, TX 78729-1706

• 

  TRI Pointe Homes Inc

  4835 Lyndon B Johnson Fwy Ste 700 Dallas, TX 75244-6072

• 

  TRI Pointe Homes Inc

  8055 E Tufts Ave Ste 675 Denver, CO 80237-3020

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TriPointe new home built 12/10/25 June ****************************************************************** the front of the second story frame .It will cost a thousand dollars for him to gain access to the beehive and removing it. TriPointe stated they are doing us a courtesy in repairing to hole but not covering the expense of removing the bees.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are numerous unfinished warranty repairs throughout my TriPointe Homes house. Some of the unfinished repairs include unpainted drywall, missing or damaged baseboards and trim, unattached carpet, and a staircase with a stain color that doesnt match the floor as intended, and has stain and sanding damage, and an unattached handrail. Outside, a TriPointe Homes installed drain line is causing erosion.I have repeatedly asked the TriPointe Homes ******************* to finish my warranty repairs. I was given a list of 16 warrantable repairs and only 1 item was repaired. The planned staircase repair was not acceptable because it didnt return the staircase to a color that matched the floor.TriPointe Homes sanded and stained my original staircase, which matched my floor color, because of paint overspray. Sanding against the grain and not wiping off excess stain caused scratches and blotchy-looking wood. TriPointe Homes chose to replace all of the stained wood.I was told to choose a stain color for my staircase. Unable to find a floor-matching color after 4 months of trying, I settled for a stain color that wasnt tested on my staircase because my ************* Representative forgot to schedule it. After my staircase was stained, I learned TriPointe Homes had asked their flooring company to recommend matching stain colors for their staircases. The stain color recommended by TriPointe Homes flooring company professionals to match my floor color should have been used on my staircase. When I asked TriPointe Homes to stain my staircase with this color, I was given a settlement agreement and release of claims offer that would replace my treads, handrails, and pay for staining. It wouldnt repair the rest of my staircase or my house and backyard. I said no to the offer. TriPointe Homes needs to complete all warranty repairs, including returning the staircase stain color to match the floor, and repair the drain line-caused damage in my backyard, in a timely manner.

  

  Business Response

  Date: 06/18/2025

  Tri Pointe Homes disagrees with the consumer's statements in her complaint. Tri Pointe has been working with, and is continuing to work with, the consumer to complete warranty repairs.  However, the consumer has made the completion of repairs difficult by at multiple times refusing to allow the Tri Pointe customer care team access to her home to make the repairs. Nevertheless, except with respect to the stair issue (discussed later), Tri Pointe has scheduled warranty repairs in the coming weeks and will have its landscaper complete a drain adjustment as a courtesy to the consumer.  
  
  With respect to the stair issue, in late 2024, Tri Pointe had all the stair treads in the consumer's home replaced and stained.  Notwithstanding that the consumer herself selected the stain color, after the stairs were stained, she complained that she did not like the color.  Although Tri Pointe was not required under its limited warranty to do so, Tri Pointe subsequently offered to have all the stair treads and the staircase handrails in the consumer's home replaced to approximate their original condition and to pay consumer a sum of money to allow her to have staining completed by a non-Tri Pointe-affiliated contractor, which is allowed under Tri Pointe's limited warranty.  The consumer refused, and the parties are now at an impasse.  Tri Pointe considers this matter closed.
  

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against TriPointe Home, a homebuilder involved in my recent real estate transaction in *****, due to their refusal to release the house keys following a completed closing process.On June 4th 2025, *********************************** (the escrow company) confirmed that all funds were received and the transaction had successfully closed. According to Texas real estate law and standard industry practice, I should have been granted immediate possession of the property at that point.However, despite these facts, TriPointe Home refused to deliver the keys to my legally authorized representative, *************** who was acting under a valid Power of Attorney. The refusal was made without any legal justification and has delayed my legal right of access and possession to my *********** a result: My property was left unsecured and inaccessible; I incurred emotional stress and potential risk of financial loss; The builder's actions may constitute a breach of contract and violation of real estate regulations.I respectfully request your office to investigate this matter, and if appropriate, take regulatory or disciplinary action.I am attaching relevant documentation including: POA authorization letter; ************** confirmation of closing; Correspondence with TriPointe Home.Please contact me if you require further information.Sincerely,

  

  Business Response

  Date: 06/09/2025

  Tri Pointe Homes denies that it breached any contract or violated any laws or regulations relating to the consumer's home purchase.  The one-day delay in delivering the keys to the consumer's home was the result of the consumer's last-moment request for a remote closing, which Tri Pointe accommodated. The consumer requested that Tri Pointe provide the keys to his realtor instead of him.  Tri Pointe was willing to do so but only if the consumer signed and returned Tri Pointe's acknowledgement and release, which he did. Thereafter, the keys were immediately released to the consumer's realtor. Tri Pointe considers this matter closed.
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tri Pointes position that it has no control over the closing date is false. Of course they have control as they moved it multiple times, including at either the direction or request of their affiliated lender, without our permission, approval, or consent. 

  We have no interest in discussing further. We are contacting the ************************************************* to submit a complaint regarding Tri Pointes conduct. No builder should be allowed to move the closing date because they are being fed information from an affiliated lender. We did not ask their affiliated lender to move our closing date. In fact, we have an email where we specifically asked them not to do that. And even if Tri Pointes lender asked Tri Pointe, we should have been consulted before the date was moved as we have the right to finance through other lenders. Once it was moved, it was not changed back to the original date and we were again forced to wait at our own expense. 

  closing date to make it so that we would.The final straw was when Tri Pointe Homes changed the closing date to the end of May 2025. We escalated the situation and demanded it be changed back to the end of March 2025, but Tri Pointe Homes claimed it was not possible as they had already moved the construction resources off our house. After multiple conversations and expressing our frustration, we finally closed on April 2, 2025. However, the house was not complete, and we are still working with the builder to address issues that came up during the inspection. No builder should unilaterally change the closing date in effort to persuade consumers to use their affiliated lender. Despite our efforts to resolve this directly with Tri Pointe Homes, they removed the lender incentive before closing, disregarding our situation.There is a significant power imbalance in the home-buying process, and it certainly feels like Tri Pointe Homes takes advantage of this.

  

  Business Response

  Date: 04/08/2025

  After the consumer chose to switch to an outside lender, Tri Pointe adjusted the closing date because the consumer did not want to wait to close given that he no longer needed additional time to satisfy Tri Pointe's designated lender's funding requirement. 
  

  

  Business Response

  Date: 04/09/2025

  Tri Pointe Homes denies that it acted unethically or did anything to the consumer other than to comply with the terms of the parties'written agreements.  In his purchase agreement, the consumer elected to use Tri Pointe's designated lender.  Tri Pointe and the consumer also agreed in writing that the consumer would receive an affiliate incentive only if the consumer used, and closed with, Tri Pointe's designated lender.  As the consumer mentioned, there were changes to the expected closing date over which Tri Pointe had no control.  Tri Pointe later adjusted the consumer's expected closing date to accommodate the consumer's use of Tri Pointe's designated lender, as there was a funding requirement that the consumer needed additional time to satisfy. After the consumer chose to switch to an outside lender, Tri Pointe adjusted the closing date because the consumer did not want to wait to close given that he no longer needed additional time to satisfy Tri Pointe's designated lender's funding requirement.  Tri Pointe rejects the consumer's demand for payment of the $10,000 lender incentive and other compensation as there is no legal or factual basis for his demand. Tri Pointe considers this matter closed.
  

  

  Business Response

  Date: 05/05/2025

  Tri Pointe Homes denies that it acted unethically or did anything to the consumer other than to comply with the terms of the parties' written agreements.  In his purchase agreement, the consumer elected to use Tri Pointe's designated lender.  Tri Pointe and the consumer also agreed in writing that the consumer would receive an affiliate incentive only if the consumer used, and closed with, Tri Pointe's designated lender.  Ultimately, the consumer chose not to do so.  As the consumer mentioned, there were changes to the expected closing date over which Tri Pointe had no control.  Tri Pointe later adjusted the consumer's expected closing date to accommodate the consumer's use of Tri Pointe's designated lender, as there was a funding requirement that the consumer needed additional time to satisfy.  After the consumer chose to switch to an outside lender, Tri Pointe adjusted the closing date because the consumer did not want to wait to close given that he no longer needed additional time to satisfy Tri Pointe's designated lender's funding requirement.  Tri Pointe rejects the consumer's demand for payment of the $10,000 lender incentive and other compensation as there is no legal or factual basis for his demand.  Tri Pointe considers this matter closed.

  Customer Answer

  Date: 05/05/2025

  Everything Tri Pointe is saying is an accurate description of what occurred. 
  

  Tri Pointe continuously moved our move-in date without consulting with us. We never needed additional time to close and I have the emails and communications to prove it.

  Tri pointes employees acknowledged that the date moved without our knowledge simply because Tri Pointes lender asked that the date be moved. We could have closed back in January through multiple lenders but Tri Pointe kept moving the closing date and indicating that the house is not ready. We later found out that Tri Pointe was delaying completing our house and moving construction resources off of our house because of separate communications they were having with THEIR preferred lender. Consumers should not be kept in the dark as to why the move in date is changing when its because of discussions with a lender, that the consumer is not part of, who we have no obligation to close with. 

  It would be one thing if Tri Pointe told us they are delaying our move in date because of information they received from their preferred lender. That was never the case. Instead they moved it, with no explanation, and it wasnt until we escalated the issue that we found out what was happening and immediately switched lenders. 
  

   

  

  Business Response

  Date: 05/06/2025

  Tri Pointe stands by its original response and considers this matter closed.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  spector, who verified the issue and documented it in his official report.Unfortunately, Tri Pointes warranty department has repeatedly delayed and avoided resolving the problem. Their responses have been dismissive, often denying or deflecting the warranty claim. I contacted 2-10 Home Buyers Warranty (HBW), but they informed me that only the builder can file a claimeven though the warranty is meant to protect ************* is becoming clear that the builder has no intention of addressing this issue and is instead trying to shift the cost and responsibility onto me. Ive spoken with several neighbors, many of whom are experiencing similar drainage problems. When Tri Pointe finally sent a grading contractor to inspect the area, the contractor admitted that this is a common issue in multiple Tri Pointe homes and mentioned having to install French drain systems in several of them.Thank you for your attention to this matter.

  

  Business Response

  Date: 03/28/2025

  Tri Pointe Homes is informed that the consumer will be withdrawing his complaint.  Tri Pointe considers this matter closed.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

  

  Business Response

  Date: 02/25/2025

  Tri Pointe Homes and the consumer are working amicably towards resolution of the fireplace blower issue.  Tri Pointe and the consumer will schedule a time for Tri Pointe to inspect the home.  Tri Pointe will update its response.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having trouble with my home since I bought it from Tri Pointe. I have stucco fallen off the back of the home. My driveway has fellapart around my windows have cracks in them when I put my microwave on and my oven my electric goes off and my home is only years old. Ive been trying to contract trap one for two years And havent got no results.

  

  Business Response

  Date: 02/13/2025

  Tri Pointe Homes and the consumer are working amicably towards resolution of the stucco and paver concerns outlined in the Complaint. Once completed, Tri Pointe will update its response.
  

• Initial Complaint

  Date:11/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:

  Tri Pointe did call me 11/23 and explained that the issue is caused by their software limitation and I don't owe them any money and confirmed it in any email. I'm withdrawing my complaint to BBB
  
  
  
  Regards,
  
  ************ *********
  
   

  
  , just hours later (November 17, 2024, at 3:55 pm), we realized this stipulation could be occupancy fraud, so we immediately contacted the builders sales agent via email and phone, requesting an immediate revision to the criteria or the cancellation of the purchase agreement. Since the sales agent refused to honor the original promotional APR, we could not proceed with the deal as the monthly payments were unaffordable with the revised APR and price. We then sent an email confirming the cancellation of the purchase agreement. All this was taken care within 48 hours of signing the document.A few days later, the builder sent a Deposit Return and Release Agreement along with a Termination of Purchase Agreement, asking us to pay the ******* money deposit (EMD). I'm not sure why Im being asked to pay this amount, given that I have valid reasons for canceling the purchase agreement (occupancy fraud and affordability issues), especially since I provided notice within 72 hours.

  

  Business Response

  Date: 11/27/2024

  Tri Pointe Homes understands that, after communicating with Tri Pointe about the concerns raised in the complaint, the consumer has agreed to withdraw the complaint.  Tri Pointe considers this matter closed.