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Business Profile

Hygiene Products

Astro Ridge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hygiene Products.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a smart facial cleaner. It says smart facial cleaner on the packing slip. The employee couldnt read well Im assuming and sent me an ear cleaner which I already own. Being that I support their business I kindly emailed customer service 3 times just to get ignored and calls are forwarded to voicemail, so I can only conclude that this is a fake scam company that steals?????.

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Model E cleaner ($42.21 with tax and shipping order #*****) on 12/6/2023. Received an order confirmation. I have yet to receive a shipping confirmation or the item. I have emailed ******************************* more than 4 times with no response. I will contest this purchase with my bank.

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on November 20th Order Number: ***** Billing:*************************** ******************************************************************************************************* Shipping:*************************** ******************************************************************************************************* Summary:line.title *************** Ear Cleaner Quantity: 1 Total: $39 line.title Storage Base + 9 Ear Picks Quantity: 1 Total: $19 Subtotal: $58 Larimer County Tax: $0 ******** City Tax: $2 ******** State Tax: $2 ******** Retail Delivery Fee: $0 Shipping: $0 Total: $63 Will not respond to several emails. The product does not work and I attempted to return it as it has a 30 day guarantee. They have not responded for over a month.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and was charged for it on 12/20/23. The order never shipped and i I did not receive it despite being charged for it. I attempted to contact the company several times but they have not responded. I feel like I have been scammed.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 3rd, 2023 at 11:52 AM, I purchased the ************* Ear Cleaner with the storage base and 9 ear picks for a total of $62.00. I was sent a confirmation via **** from Astro Ridge that my order was received and is order # ***** that same day. I received a second email confirming that my order has shipped with tracking number : ********************** on December 16th, 2023 at 3:14 PM. No package has been received by the **** from that vendor and I have not received any package from this tracking number in over 38 days. I have emailed the customer support email 3 times with no response. No phone number is available on their website. The has shipped email is the last correspondence I have received from Aspen Ridge after 3 attempts to resolve this matter. Product intended to help my spouse who is deaf with cleaning ear after hearing device is removed.

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/20/23, I placed an order (*****) following an ad stating it would arrive by Christmas, but it didn't. Email said shipping email would be received once shipped. Still no shipping email received. Contacted them through email ********************************* but received no response. Call phone number during business hours but got voicemail. I'm disputing the charge with my bank.

    Customer Answer

    Date: 01/16/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************

     

Astro Ridge is NOT a BBB Accredited Business.

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