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Business Profile

Internet Marketing Services

BrandRep
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account opened August 9th, 2021 Renewal charged August 8th, 2022 Account # ************ Charged *************************** claims that I never cancelled my account around May of 2022, though I did within a couple of months before the renewal. They attempted to charge $1500 without any notice to me but my account denied the charge. They proceeded to charge me $800 after the first charge was denied, again without any notice to me. I filled a dispute with my bank because BrandRep couldnt be reached over the weekend. I called on Monday to get the $800 charge reversed. ****** from BrandRep was tiptoeing around the refund and was insinuating that a refund wouldnt be possible until I told him about the bank dispute. He proceeded to claim that I would need to cancel the dispute before issuing a refund and that I wouldnt succeed in my dispute anyway. Unfortunately, I canceled the dispute not knowing that it couldnt be reopened. I have yet to receive any word about a refund from ******. BrandRep also charged me an additional $126 today, knowing that I cancelled my account. These business practices are very concerning and I am formally requesting assistance with this.

    Business Response

    Date: 08/10/2022

    Hello, 

     

    Client is currently in communication regarding their account with one of our client representatives. They will continue to provide assistance with their questions and requests. No further action is needed at this time.

     

    Best,

    Kat 

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