Reviews
This profile includes reviews for Parcel Pending's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 131 Customer Reviews
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Review fromAbigail W
Date: 09/22/2022
5 stars***************************** was amazing!!! After hours of trying to find my package, she helped me and was a total lifesaver!!Review fromErica E
Date: 09/20/2022
5 starsI had an Amazon package accidentally delivered in the Parcel Pending lockers at my apartment complex instead of my front door, when my complex did nothing to help Patricia L. came the rescue! She went above and beyond to help me out so I could get my package, I am so grateful for her patience and kindness! Thank you again!??Review fromKadince W
Date: 09/16/2022
5 starsI lost a package recently (it was a fault on my end) and reached out to parcel pending for help. ******* helped me out in a timely and kind fashion! Great trouble shooting on their end.Review fromMegan F
Date: 09/14/2022
5 starsI'm new to Parcel so I had a package that was delivered to the locker and wasn't able to get to it so I called customer service and great part about that is that I didn't even have to wait very long for someone to answer. I had to fix some issues I had with my account which was totally my fault cause I'm a ding dong lol but any way ******** was so helpful, patient, kind and very professional. She was very pleasant and easy to talk to and she even stayed on the line with me until I had my package in my hand. Thanks again ********!! Your a sweet heart.Review fromFatima V
Date: 09/13/2022
5 stars***************************** was amazing, she helped me set up my account quickly and easily, very accurately. She has excellent customer service, she made me feel like I knew her so I felt very comfortable. Personally, I don't like calling customer service, but she is a very nice person. I enjoyed talking with her.Review fromLuke C
Date: 09/12/2022
5 starsThis is a review for the customer service experience I had with *****************************. She was extremely helpful and was able to help me retrieve a package that has been trapped inside a locker, the deliverer of which never registered it with Parcel Pending. The actual concept and implementation of Parcel Pending are incredibly flawed. It is astounding to me that the property owners are not able to access the lockers. That aside, ******** was willing to stay on the line with me while I went back to the package room, and identify which locker my package was in. She was able to open them remotely, which is pretty handy. This is an option that should be made more aware of on the Parcel Pending website, since I would have known to contact Parcel Pending first instead of the delivery service, shipper, and apartment. 5/5 customer supportReview fromMitchell W
Date: 09/08/2022
5 starsI called to get my account registered for my new apartment and spoke with *****************************. She was very courteous and was able to help me pretty quickly, plus she stayed on the line with me for the entire call until we were sure everything was taken care of and confirmed. Haven't experienced the actual service at my apartment complex yet, but ******** was very kind and helpful and I'm optimistic for a good experience with the service too.Review fromGerard M
Date: 09/03/2022
5 stars*** driver is constantly putting my package in the locker without giving me a code. *** spent hours on the phone with trying to retrieve my package due to *** error. This time I called Parcel Pending and spoke to ********************* and he was able to help me out instantly without having to sit on the phone for hrs. Thank you ****! Your greatly appreciated!!!Review fromDerek S
Date: 08/31/2022
5 starsI called to register my account and I spoke with a very nice woman, ****************** She helped me sign up and she answered my questions. **************** was courteous, efficient, and professional. Thank you!Review fromMT W
Date: 08/02/2022
1 starMT W
Date: 08/02/2022
regrettably my apartment community requires that i have a pending parcel account. i've had a package "held captive" for over a week-- the package locker will not open! after 2 submitted service requests (via their site) and 2 calls, this scenario remains unresolved. CUSTOMER SERVICE IS NONEXISTENT FOR THIS COMPANY! there is no follow-up. i spoke to 2 different customer service reps ***** understanding that a solution was in the works & almost another week later, my package is still in a locker i can't access. i requested that a manager contact ********* heard from no one. i'm angry that i have to pay for a service that can't address its own problems & apparently has no accountability to its customers. if you can avoid doing busing w/parcel pending, please do so.
Parcel Pending
Date: 09/15/2022
I apologize that you have experienced less than satisfactory service from Parcel Pending. Please reach out to me directly to discuss your experience. I will do everything I can to correct the problem. ************
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