Complaints

This profile includes complaints for Auction.com Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Auction.com Inc

  1 Mauchly Irvine, CA 92618-2305

• 

  Auction.com Inc

  8300 N. MoPac Expressway Suite 300 Austin, TX 78759

• 

  Auction.com Inc

  1111 Brickell Ave Ste 2625 Miami, FL 33131-3182

• 

  Auction.com Inc

  8300 N Mopac Expy Ste 300 Austin, TX 78759-8770

• 

  Ten-X

  121 Newark Ave Jersey City, NJ 07302-5872

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our property is listed on Auction.com as a foreclosure auction. THIS IS NOT TRUE! Our debt was settled with PNC Bank and *************************************************************************************** in mid-September as evidenced by the attached documentation. Auction.com is refusing to remove our home from their site, stating that MRLP is the party solely responsible for notification of removal. MRLP will only provide the attached documents and will not get involved with any disputes.

  Business Response

  Date: 10/11/2023

  Thank you for bringing this to our attention.  Auction.com was able to use the documents you provided, and present those to the Foreclosure Firm for update.  The Foreclosure Attorney confirmed the information, and the house has been removed from Auction.com marketing.

• Initial Complaint

  Date:08/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have filed Chapter 13 to stop a foreclosure sale originally scheduled for July 11, 2023. The foreclosure sale trustee, National Default Servicing Corporation, "postponed" the sale to September 19, 2023.Via email, we pleaded with Auction.com to remove the foreclosure listing. As of the date of this complaint, our home is still listed on Auction.com - ******************************************************************************* despite the fact the Bankruptcy court ordered a stay, our home is listed as "Active - Scheduled for Auction." People are constantly knocking on our door and offering "cash" to buy our home. This is very distressing. How difficult would it be for Auction.com to implement a system to "report problems?" We did not receive a reply to written requests to remove the listing that has been online after the bankruptcy stay became effective on July 10, 2023

  Business Response

  Date: 08/21/2023

  Thank you for bringing this to our attention.  Auction.com always strives to only use the latest marketing and information provided to us by the sellers or foreclosure firms.  After confirming the status of this asset, the marketing of this asset has been removed from Auction.com's website.  

  Customer Answer

  Date: 08/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The listing has been removed,
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a property from their auction in March of this year, the property is sold as it which I understand. I received the deed and when I went to sell during the survey it was discovered in the description of the property in the deed I was sold a land locked property which is illegal. I reached out to the lead lawyer and was told they would look into it. There's a easement on record that they did not include in the description making the property land locked. I sent the easement over and was told that it has been missed previously and that's why it was also missed during this transfer/recording. I understand mistakes can be made but they then informed me they are not obligated to correct it. I was sold a land locked property by auction.com, this is illegal and they are refusing any further assistance and states I should get a real estate attorney to correct the issue. I would understand this being my issue having bought the property as is but what they sold me illegal and they are refusing to take accountability. I should not be financially liable for a mistake they made in the recording of the property description by not attaching the recorded deed on the county records.

  Business Response

  Date: 08/10/2023

  Thank you for bringing this to our attention.  We are sorry to hear that you have had an unpleasant experience with the property after the sale.  Auction.com is the nation's largest online marketing platform for sellers of distressed properties.  As such, Auction.com is only the marketing platform and the auctioneer in specific states.  Auction.com strives to facilitate the purchase process between buyers and sellers.  Auction.com is not the seller of any property.  As outlined in the Terms and Conditions for ** trustee sales, Auction.com makes no express or implied representations or warranties relating to the title of the subject property. Bidders are explicitly advised to research such matters prior to bidding on the property. Such research should include, but not be limited to, an examination of the quality of title the bidder will receive. All sales at ** trustee sales are as-is and all sales are final.  It is recommended that you confer with a RE attorney or title professional to address the deed issue.  Auction.com does not prepare the deed.  We sincerely wish you the best with this process.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auction.com is listing houses for auction stating that they are bank owned, when in fact they are not. I work for the city, have access to all home owner records and have found multiple discrepancies on ownership listed on auction.com. They are trying to auction off homes as bank owned, when in fact they are not. The home owners have been contacted about this and encouraged to write in on their own as to avoid any false sales. Auction.com puts out so much false information, they need to be decommissioned.

  Business Response

  Date: 08/11/2023

  Thank you for bringing your concerns to our attention.  Auction.com is an online real estate auction company that primarily markets real estate assets in various stages of the foreclosure lifecycle. The properties are referred to Auction.com by various banks, financial institutions, private investment funds, and government sponsored enterprises.  Without a specific property or properties to address, Auction.com cannot provide a complete response as to which point in the foreclosure lifecycle a specific property is in.  No specifics were provided in this complaint, so Auction.com is unfortunately unable to help resolve any issues.
  
  Auction.com is committed to transparency in the online real estate marketplace. If a property has been incorrectly labeled as being bank owned or any other description, we would be happy to verify and correct the website if that is found to be the case.  The sellers of properties marketed by Auction.com are almost exclusively banks, financial institutions, private investment funds, and government sponsored enterprises.  Any concerns can also be shared with our **************** Specialists at **************.  Our team is trained to escalate issues as needed to be sure all marketing is accurate.  Auction.com hopes to be of service to you, wishes you the best with your real estate purchases, and is here to help you be successful when looking to buy distressed properties. 

• Initial Complaint

  Date:07/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/26/2023 Item #: O-1444F-421 I am resubmitting this information for the property at *************. You stated that we needed to due diligence on a property that you stated was occupied and there were no photos of the termite infested shed that was apart of the deal. My next step is go to small claims court. Auction.com are listing properties and leaving important information out to make sale. If I would look at a property with an agent I would have been able to view the property. Auction.com listed this property and enclosed photos of the house only, I was aware of the damages and I was willing to address those issues. You deliberately left out the photos of ******** because the bid would have been lower. It seems that's the way this Auction.com does business.. I am asking you to own up to this issue.... Due diligence you say, you could only know about the damage in ******** until you accessed it through the front door. The listing agent would have known. Auction.com are scammers.. Thanks you BBB for you time.

  Business Response

  Date: 07/17/2023

  Austion.com has already responded to these complaints.  All further communication needs to be directed to ****************************. 

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auction.com, using Zillow.com, is trying to auction my home residence at ******************************************************************************* (auction event id# ******* with auction dates 7-10-23 to 7- *****). This is fraud, as I own the home. I purchased my home in March 2023 using a licensed realtor and through an abstract & title company and have title insurance, a registered warranty deed, and a mortgage. The former owner is a licensed realtor investment firm who purchased the foreclosed property in January 2023. People are trespassing and taking pictures of my house and property which is illegal and submitting them online. Please help get this scam auction removed.

  Business Response

  Date: 07/11/2023

  Thank you for bringing this to our attention.  Auction.com provides marketing services for sellers of distressed properties.  *** marketing of ********************** was a result of being contracted to do so.  When the issue of a possible previous sale was brought to the attention of Auction.com via phone call to our ***************** this issue was escalated to our portfolio management team and then to the seller we were under contract with.  Auction.com is pending a response from the seller while they confirm the previous sale, but acting in good faith Auction.com has removed the marketing of this address from the site.  Auction.com does not control activity by other real estate sites, such as Zillow.com.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently was the winning bidder on 4/26 for a home on auction.com. This was a big mistake. I find auction.com is not very honest. They tend to leave out very important details. They deliberately left out inside pictures of the shed because it was defected. It was a selling point. We were only able to see from a distance and relied on the pictures that was posted to decide. They did not post pictures of any affected areas, termites, asbestos, etc. The pictures displayed a carport and shed. We were not able to view the shed from a distance, you would have to be in the yard to view. Once we received the code for the house we were able to enter the shed. Upon entering, there were live termites swarming around. They had destroyed the whole wall, sheetrock and other material. The carport/shed needs to be torn down. The person listing the house for Auction was a where because one key opens up the main house and the carport/shed. There were several things the was not disclosed, the repairs for the damage areas will cost an additional $20,000 to repair, its not a so good deal anymore. When an agent list you home you are required to fill out a disclosure packet stating the defects. If you are going to list a property you should follow the same protocol. If the termites and siding information was disclosing, I wouldnt have purchased this property or the price, it would have been much less. Whomever listed the house knew there was termite damage. Even though, we were not able to access the property prior they should have been honest, but they deliberately left those pictures out. The termites are still active. What a waste on this property. The price has doubled to get it back in order, the shed has been gutting. If the shed wasnt listed as part of the selling price, it shouldnt be listed period

  Business Response

  Date: 07/10/2023

  This is a duplicate complaint from the same complainant about the same issue Auction.com responded to under complaint #********.  At that time BBB determined that Auction.com answered the complainant.  Under the previous complaint, the BBB responded, "This matter will appear in your BBB Business Review as: 'Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.' Auction.com refers to the previous series of explanations for this duplicate complaint.  Since this is a duplicate complaint, Auction.com requests that the BBB close this complaint out with the same resolution as the previous complaint.

  Customer Answer

  Date: 07/11/2023

  I am resubmitting me complaint to because not enough information was sent. I recently was the winning bidder on 4/26 for a home on auction.com (Item #: O-1444F-421). The house was listed showing there was a detached shed/carport, pictures enclosed.This was a big mistake (scammers) Upon entering the shed, it has severe termite damage. We were not allowed to view the property until we purchased. The person listing the property knew there was damage. The keys allows access to all of the doors on the property.I called a few days before the check was cashed to see if there was any type disclosure information. I never received a call back from Auction. The closing company was not sure If I would get me back if I changed my mind about the deal. I was honest with this company and would like to do busy again, but If they are going to be dishonest and leave important information, I don't think I will. This shed/ carport is expected to cost another ****** to ****** to repair or replace. It's would have been a determining factor in not going through with this deal. Listing agents/brokers are required to disclose defects. I feel that deliberately left out the photos know it would bring down the cost. It's heartbreaking to spend your hard earned money and be scammed.

  Business Response

  Date: 07/12/2023

  Auction.com has previously provided a thorough explanation of the facts of this issue.  Auction.com has also previously provided an explanation of the actual legal requirements of this issue.  In addition, Auction.com has previously explained that buyers are responsible for conducting due diligence prior to purchase.  This information and education is available prior to purchase, and prior to entering into a legal contract for real estate.  

• Initial Complaint

  Date:05/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auction.com has my house listed for foreclosure auction for date 05/10/23. I have a written copy of the motion to cancel this foreclosure sale dated 04/28/23. I want this listing for **************************************************************************** to be taken down since people won't stop coming by my house at all times of the day and bothering my family.

  Business Response

  Date: 05/05/2023

  Thank you for bringing this to our attention.  Auction.com is a marketing platform used by banks and foreclosure firms to sell distressed properties.  As such, Auction.com can only remove assets we have been contracted to market after being directed to do so by the banks or foreclosure firms.  Auction.com in good faith escalated this concern to the appropriate foreclosure firm.  The foreclosure firm indicated the Judge granted their motion to cancel the 5/10/23 auction on 5/4/23.  This auction has been rescheduled pending final resolution and judgement.  The asset is not being marketed by Auction.com currently.  We hope this information helps.  If you have further questions, you can reach out to **************** at **************.

  Customer Answer

  Date: 05/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auction.com is inaccurately advertising my home as an auction/foreclosure sale. I did a COVID-19 relief modification with my mortgage company and my home is in no auction status. This is really upsetting as people have been coming by taking pictures, walking through my backyard, approaching my neighbors and me in attempts to buy and telling my neighbors that my home was foreclosed on. This is causing me a great deal of distress.

  Business Response

  Date: 05/02/2023

  Thank you for your inquiry.  This property was in our inventory with a foreclosure sale date of 7/5/22, however, we were notified on 7/18/22 that the foreclosure was cancelled and the listing was removed from our site. At the time of this response, the search result on Zillow shows the last sale date as 2019 with no active sale listing. This asset is no longer on the Auction.com site.  If you have any further concerns, please feel free to call Auction.com directly at **************.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auction,com is reporting that my house is up for auction it is NOT! THEY REFUSE TO REMOVE IT FROM THEIR page the information that they are reporting is not only inaccurate it is causing damage to the property with people coming on to the property and looking in my backyard at all our of the night I just want the listing taken down *******************************************************************

  Business Response

  Date: 04/19/2023

  Thank you for bringing this to our attention.  Auction.com is a marketing platform used by banks and foreclosure firms to auction distressed assets.  As such, Auction.com must take directions from those entities, and is unable to remove assets based on unverified claims.  Auction.com is working in good faith to ensure the accuracy of the posting of the asset located at *********************************,. ***********, ** 76087.  Auction.com has reached out to the firm controlling this asset for an update.  Auction.com will follow the directions of the controlling foreclosure firm.  If there are further questions, please reach out to Auction.com at **************.