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Business Profile

Online Shopping

Qlink Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ACL service through qlink. Unlimited data, calls, texts. My data was cut off so I called qlink. I was told that I would have to purchase more data. My unlimited data is covered by the government program ACL. This is a scam.

  • Initial Complaint

    Date:02/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was doing some research regarding options for my cell phone service. Advertising stated free SIM card and free phones. I entered some information expecting to get information about their program. The consequence was that my *** was transferred from my internet provider (Xfinity) to Qlink and I was charged for monthly service by Qlink (I have since had this part resolved by having service turned off and the billing reversed). Their advertising led me to believe that phone service with Qlink could be potentially free and that I would receive information. This was extremely misleading.I did not expect this or express interest in moving my *** to Qlink for any reason. Now I am NOT getting this applied to the cost of my internet with Xfinity. The company (Qlink) says they can do nothing to transfer this benefit back to where it belongs. And my internet service provider says that Qlink needs to transfer this back and that they can do nothing. I have been trying to resolve this issue to no avail, and now I have had to pay the extra to Xfinity that the program was supposed to cover, for last month and this month with my internet provider. This has caused a serious problem for me financially. I just want my *** back where it belongs (with Xfinity) and I want restitution for the service that Qlink is incorrectly billing the *** program. It should be going to Xfinity. I find their (Qlink) advertising methods to be misleading, and their acquiring of my *** benefits fraudulent.

  • Initial Complaint

    Date:01/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Qlink states you get UNLIMITED data. Fraud! They stop your data at 20 gigs. False advertisement to the fullest!!

Qlink Corporation is NOT a BBB Accredited Business.

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