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Business Profile

Pilates

Club Pilates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a membership with this Pilates studio that required a 3 month commitment and a 30 day cancellation in writing. I cancelled on 12/30/23 since my 3 months would be up on 1/30. Received acknowledgment of the email and a text acknowledging my cancellation. They did NOT cancel my membership and then charged me $259 for the month of February. I contacted them and the manager said I had not cancelled properly which when I pointed out the email I had sent and the date, she then proceeded to check and emailed me back saying she would refund me. Then two days later I get another $15 charge for a no show to a class! I emailed them again stating that this was supposed to have been cancelled and to refund me the money. They responded again with stating that my membership was not cancelling until the end of February, when the manager was supposed to have not only cancelled it two days earlier but also refunded me the membership they charged. I cannot keep getting chargers to my card, this is a financial burden on me and its costing me to incur interest fees which they, of course will not reimburse me for.Please help me make them stop this. I had read in their Yelp reviews that they have done this to other customers but had hoped they learned from their previous mistakes. I was wrong.

Club Pilates is NOT a BBB Accredited Business.

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