Reviews

Review Details

• Review fromAndria B

  Date: 05/06/2024

  1 star
  I was suppose to be paying on a Student loan forgiveness plan for the last 2 years. No record of any plan on the department of education website!

• Review fromEvelyn G

  Date: 12/29/2022

  1 star
  This company used student loan to scam me. They stated they could consolidate my loans and get me loan forgiveness. They were very quick to get things done and me thinking I was getting some good info. I go scammed out of 5 payments of 199 for 5 months. Sad to say I didn't reconize scam until recieving a email from the real student loan reminding us to be aware of scammers and I talked to a live advisor to inquire about this company, Refined Documents Services ya'll should be ashamed for taking advantage of us middle class people. But thanks for putting my guards up. May GOD have mercy on yall's souls

• Review fromBev D

  Date: 12/21/2022

  1 star
  I also had a very professional sounding guy call me and told me that my application was not received which I mailed to Gov't SLS which threw me because I really thought that he was working for the government, he said that they work for the government to assist with the loan forgiveness, consolidation, well, I got fooled when he told me I would can pay a lower monthly amount on my loan to qualify and that I'd have to do it for 10 years, it was confusing but he sounded knowledgeable and he knew all of my information which was what got me as well. In the meantime, I looked at my servicer account when I made the first payment and it wasn't registered and the second payment also didn't register, meaning that they are not going towards my actual loan, I realized I would have to be paying my servicer plus this company, I called to ask how come because I was confused and I got the most unprofessional young ladies on the phone, one of them kept telling me they sent me an email and while on the phone I told her I didn't received it twice, when I asked her what name she was sending it to, she gave me a totally different name, she then told me to hold on and never came back. I called again got another very rude person and she didn't like my questioning about where my payments were going and she hung up on me - twice... they canceled my account when I said I'd report them, I called with a different phone because they blocked my other 2 phone numbers and when she answered, she said she will only refund 1 payment which thankfully they did. In the meantime, all of my personal information was accessed by this company and I am really very upset about that... misrepresentation of their intentions, charging a monthly fee of $29.00 and first 6months is their fee, not going to your loan payment, read the documentation you received from them carefully, government would not take payments from you for consolidation, it's a scam folks.

• Review fromDiane D.

  Date: 10/20/2022

  1 star
  TOTALLY a SCAM - please BE AWARE this happened about a month ago.I received a call from ****************** who said he could help with the loan forgiveness program. After him explaining he said I would owe $200 for 6 months then my payments would reduce to $49 for 180 months. After the 180 months the rest of my loan would be forgiven. All I needed to do was send him copies of my last two pay stubs. I later got off the phone and called my student load provider and they told me nothing was stated as of yet for the student loan forgiveness. They took all the information and they said these people are scams and do not give them any money. At the time I had talked to my student loan provider they had no information on the $10,000 loan forgiveness as of yet. They said it would be towards the middle of October when they hear something. I had received this call at the beginning of September.

• Review fromTerry R

  Date: 10/03/2022

  5 stars
  At first I was very apprehensive about this company because my own student loan servicer told me that this was all about getting your money because you can do the loan forgiveness application on your own and The monthly bills were not inexpensive.. However I now am very happy that I proceeded with Refined company because they lowered my loan substantially and they successfully completed and submitted my application for the loan forgiveness program. So I have no regrets and I want to recognize ************ For his patience, understanding & efficiency with handling My concerns, my questions and then completing everything in a very professional and responsive and expedient fashion! So again I have no regrets in fact I am super delighted and happy that I proceeded with this company as they relieved so much of my constant worries & stressors about my hefty student loan!! Thank you very much and a special thanks to **********! Hes the BEST!!!????

• Review fromDeborah B

  Date: 09/08/2022

  1 star

  Deborah B

  Date: 09/08/2022

  I did research on this company and it is a total scam. I signed up for lower payments for student loans and later researched it. It's a phony company. I had to change all of my passwords on student loan site.

  Refined Document Services

  Date: 10/06/2022

  We appreciate you letting us know about your negative experience with our company. I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs.You've reached out to our company on 09/06/2022 regarding a cancellation of your client file. We have since canceled your account with our company and sent to your email a confirmation of cancellation.Wed love to resolve this as quickly as possible and find a solution that works for you. At your earliest convenience, please reach out to us so that we may be able to come to a satisfactory resolution. We can be reached *************. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.Respectfully,Refined Document Services

• Review fromDIANA B

  Date: 08/25/2022

  5 stars
  Spoke with ***** and he was extremely professional and very helpful. I was looking to better understand the loan forgiveness options since it seems like there is way too much information to navigate online I took a shot and worked with ****** too put my faith into this and looks like I am going to reduce some part of my student loans. Any reduced amount is a great help. I keep hoping that they do a total bail out of student loans, since they bail out big corporations, why not the student debt, right?

• Review fromMelinda G

  Date: 07/20/2022

  5 stars
  Very professional and friendly. I signed up with them today because I was tired of trying unsuccessfully to navigate the student loan forgiveness options myself to no avail. I honestly had nothing to lose so I made the decision to put my faith in this service and give them a try.