Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/24, I purchased 4 tickets to go see the ****** vs CLIPPERS game for my family's Christmas gift via my FunEx account. The game took place today 2/28/25 @ 7pm. I paid $476.15 for 4 tickets, on February 3rd I received an email that my tickets were ready by clicking on the link and claiming the tickets which I did. On 2/28/25, we arrived at the venue and once the tickets were scanned they read "invalid ticket" they directed us to the ticket box and spent over an hour in front of the box office and on the phone with Funex, ticketmaster, and Ticket tracker. The box office was unable to verify the tickets, they said the tickets belonged to the original owner and were not transferred. The box office provided me with a Crypto Arena receipt stating my tickets were fake. Funex wasn't able to get a hold of Ticket tracker or help me access my tickets. I logged into the link provided to tried to download or print the tickets but I wasn't able to. **************** and online chat was closed. I wasn't able to enter the arena and the tickets I received weren't valid. After leaving and reviewing the emails there are discrepancies between the confirmation and tickets. For example; email says row 10, tickets say row 9. Another discrepancy is that the tickets have been claimed but it shows them being released 3//01/25 but the game was set for 2/28/25. I'm requesting my full refund of $476.15. I have more to upload to didn't let me

  

  Business Response

  Date: 03/25/2025

  This was an extremely rare and unfortunate situationthe first of its kind in our five years since launching the product. While the ticketing issue originated with our partner who supplied the tickets, we take full responsibility for your experience.

  Our review confirmed that the problem was due to an error in how the tickets were processed and transferred. Weve taken steps with our partner to ensure this does not happen again.

  Weve attempted to reach you to issue a full refundand moreand truly hope youll give us another opportunity to serve you.

  We remain committed to providing the service and reliability you expect from us.
  

  Thank you for your patience and understanding

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31st a friend booked a room via fun x for ********* spouse, & an additional room for my *********** to a stay at the *********** Seatac August *****. July 1 my husband was diagnosed with a terminal & uncurable *********** are no longer able to travel. Fun x, as well as the hotel directly, have been contacted MULTIPLE times regarding this and representatives with both entities state that the refund determination is in the hands of the other (hotel says fun x has to decide, fun x says the hotel has to decide). The hotel General Manager stated that contracted rooms via the 3rd party which Fun X used are not managed by the hotel and that the hotel will have to abide by whatever the 3rd party says. We've explained our situation SEVERAL times and yet we've been continually told "Unfortunately....they can't help us" with the cancellation and refund of our 1 room on the 2-room reservation (the 2nd room is still scheduled to be utilized so this is simply a cancellation of the 2nd room, not the entire reservation). Additionally, during these conversations, we've been "offered" discounts on other travel arrangements - which completely disregards the fact that what we're dealing with is all encompassing and makes any travel impossible - hence the reason we've tried to take care of cancelling this and tried to obtain our refund with the reservation date still nearly 8 weeks away. The constant back and forth between fun x and the hotel has come down to fun x is the party refusing to refund the money, but blaming the hotel for being the party to blame. They have taken no responsibility and are demonstrating ZERO customer service skills despite their claims of excellence. Instead, what they have allowed is for my husband and I to be treated as commodities rather than individuals facing a serious health crisis. They are preying on a vulnerable, elderly individual, misrepresneting themselves to healthcare professionals who book through them, and offering NO helpful service.

  

  Business Response

  Date: 07/19/2024

  The rooms were reserved under a non-refundable policy set by the hotel, and unfortunately, we are bound by these terms. Despite multiple attempts to negotiate on your behalf, the hotel has firmly adhered to this policy and has already collected the payment.

  We deeply sympathize with your situation and extend our heartfelt wishes for your husband's health. We regret any additional stress this may cause during such a challenging time. Please know that we have exhausted all available resources to seek a resolution. We can be reached at ****************************** Once again, we are genuinely sorry.

  Customer Answer

  Date: 07/19/2024

  ****, the hotel general manager of Comfort Inn SeaTac has stated that it is the your organization that has the money and that your company is the one refusing to issue the refund. **** stated that the hotel has not received any money from this reservation. Is this true? 

  

  Business Response

  Date: 07/22/2024

  We have called the hotel twice and spoken to ***** and *** on different occasions. They have denied your request. For us to proceed, we request that you call or email your contact at the hotel and have them send you an email approving the cancellation. Please forward that approval email to ****************************** This will give us the basis to take this further.
  

  Please trust us, we have tried many times, and your request has been denied. Therefore, if your contact at the hotel has approved this request, please have them send you a confirmation email.   

  We are sorry, but we have to abide by the hotels cancellation policy.

  Thank you.
  

• Initial Complaint

  Date:03/13/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought these tickets through FUNEX and on the website it says it can be refunded if unused.We NEVER used these tickets.HOWEVER It turns out FUNEX went through ***********.com - a THIRD PARTY to book these tickets!And the 3rd party does NOT offer refunds.This is false advertising from FunEx. This info should be given upfront!We should get *********** refunded.

  

  Business Response

  Date: 03/28/2024

  We have spoken to the client. We believe the client is satisfied with our response and we are working together to get this resolved. 

  Customer Answer

  Date: 03/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and can confirm we are working on a resolution. I have contacted my credit card company for a refund, and if they do not agree, then FunEx will Zelle me the refund, which is a satisfactory response and action.

  I will wait for the credit card to respond and, if needed, the business to perform this action. Then this complaint is resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 Halloween Horror Nights tickets from Fun Ex for ***************** in LA. I went to the park & once inside, it was clear the event was oversold. It was impossible to walk through any mazes which is what I was there for or access any other attractions. I had to leave and also lost $30 in parking. I reached out to FE the next morning to request a refund. The agent said he knows the park is oversold & how frustrating it is. He told me he would request a ********** would hear back in 3-5 biz days. After not hearing anything within that time I reached out & was told it's busy season for Uni & that FE is waiting on Uni to get back to them. I continued to be patient & finally heard back today, almost 3 weeks later, & was told they're unable to refund me. They provided me with Uni's guest relations line & said they may be able to help. When I called that line, I was told they can only offer me a park ticket for a regular night b/c tonight is the last night of Horror Nights & the tix are sold out. I told the agent regular tix are of no use to me b/c I have neck & back issues & can't ride amusement park rides. I only go to Horror Night tickets b/c of the walkable mazes. I asked for a supervisor & was told one would have to call me back. I called FE again to see if there's anything else that can be done b/c there's no resolution from Uni. The 2nd agent also noted that it's not right this happened & they will try to resolve ths. The supervisor from Uni called me & also said all he can offer me is a ticket to the park. I told him why that doesn't work & he asked what I'm doing right now at 5pm and said to come tonight and try again. I declined the offer b/c I can't go *********** wouldn't go back to the park ever again esp. when I've been told it's sold out by another agent. I notified ***************************** said they would talk to a supervisor. After being on hold with no update for 20 mins, I was told they can't refund me. This is unacceptable & I should be refunded in full.

  

  Business Response

  Date: 12/13/2023

  We're really sorry to hear that your visit to Universal Studios was affected by the large crowds. We understand how this could have made your experience less enjoyable than expected.

  Regrettably, our policy doesnt allow us to issue refunds for tickets once they've been used. This is a standard rule that applies to all our guests. 
  

  However, we genuinely want to assist you.  As we mentioned in our email to you, we've already spoken with Universal Studio Guest Relations about your case. They're ready to hear you out and potentially offer further help. Please call them at ************ to discuss your situation.
  

  We apologize for not being able to issue a refund due to the busy conditions at the parks. Since these tickets have been used, Universal Studios Guest Relations may be able to assist you further. We truly appreciate your understanding in this matter.

  Customer Answer

  Date: 12/14/2023

  You seem to completely disregard the fact that I already spoke to Universal Guest Relations as shared in my initial complaint. You're not offering any resolution by ignoring that I've already done what you're suggesting. They did not refund me. Again, when I called that line, I was told they can only offer me a park ticket for a regular night b/c tonight is the last night of Horror Nights & the tix are sold out. I told the agent regular tix are of no use to me b/c I have neck & back issues & can't ride amusement park rides. I only go to Horror Night tickets b/c of the walkable mazes. I asked for a supervisor & was told one would have to call me back. The supervisor from Uni called me & also said all he can offer me is a ticket to the park. I told him why that doesn't work & he asked what I'm doing right now at 5pm and said to come tonight and try again even though the night is completely oversold. I declined the offer b/c I can't go tonight & I wouldn't go back to the park ever again esp. when I've been told it's sold out by another agent.Therefore, Universal was not able to do anything for me that was worked and you continuing to ignore that and tell me because the ticket is used there's nothing you can do isn't how you treat customers. I work hard for my money and your agent even admitted to me that the park oversells tickets during my initial complaint. How am I supposed to do know if a park event is oversold until I get there? There's no way I have any pre-knowledge if a park is oversold or not for a night until I get there, so this excuse that b/c my ticket is used, you can't do anything isn't acceptable. You need to look at the totality of the facts and use your management discretion here. This is fraudulent ticket sales and tickets should not be sold for a park that's knowingly oversold where it's over capacity and it's impossible to use or enjoy any of the attractions. I want a refund of my money. 

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Funex claims lowest price guaranteed. It makes outlandish claims such as 40% off the ticket price. In actuality, it has far from the lowest price and is often charging more than if the venues or institutions were contacted directly. Additionally, I asked about the "guarantee" and there is no backup to that claim. I would like them to lose their BBB rating, as I believe those reviews are also fraudulent.

  

  Business Response

  Date: 05/23/2023

  We were unable to locate any orders from this customer in our database.  Customer is encouraged to email ***************************** or call ************ with any concern on future orders.

  At FunEx, we take great pride in providing our customers with discounted prices and exceptional service. Our lowest price guarantee is a commitment we stand by, ensuring that our customers receive the best possible prices for their desired theme park tickets. We strive to deliver transparency and honesty in all our dealings, including pricing, to build trust with our valued customers.