We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Warranty Plans

instaProtek LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Complaints

Customer Complaints Summary

  • 131 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought the phone, I was never told to register. Upon looking at one of their cards it still doesnt say a timeline. My phone was cracked in 6 months. The company said there is nothing they can do. This is a horrible product and such a scam!

    Business Response

    Date: 05/08/2024

    Hello ****,

    Our customer support manager shared that she connected with you regarding your complaint and explained the ******* retail store has replaced your phone. She also explained the Simple screen protector product was mis-represented by a sales rep in the store. Sorry for the inconvenience. Let us know if you have any further questions.

    Regards,

    ***** High

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the liquid glass screen protector on my iPhone 14 Pro *** through ******* since they told me it has a lifetime warranty. About 6 months in the whole screen shattered so I went through the claim process but it turns out theres only a one year warranty. I verified through ******* that they have been told the product has a lifetime warranty but going through protek after registering the product, they only give you 1 year from the purchase date along with having to pay out of pocket to repair the screen then maybe reimbursing you if you do do within a month and submitting all required documents they request. Also they have to approve your claim for how your screen broke in the first place. So now Im out a screen protector and phone screen since you have to replace both. Company is a total scam, do not buy

    Business Response

    Date: 04/18/2024

    Hello,

    I am following up on your recent complaint. We apologize for the inconvenience. After speaking with our customer support, your claim has been approved for repair. However, they have not received a repair receipt from you. Once received, we will process your reimbursement. Let us know if you have any other questions.

    Regards,

    ***** High

  • Initial Complaint

    Date:03/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My screen broke out my phone I had no way to start the phone back up. So I called my extended warranty. So they replace my phone a $99 deductible? I submitted the claim once I got the information. I contacted them 2+ weeks later and they denied my claim due to me not contacting them first. When I couldn't.

    Business Response

    Date: 04/04/2024

    Hello *****,

    After speaking with our customer support team manager, she explained they have revisited your claim and paid the $99 reimbursement through PayPal. Let us know if you have any other questions.

    Regards,

    ***** High

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertise a 200$ reimbursement if your phone screen breaks and they advertise very fast claim reviews. They have yet to contact me about my claim status multiple weeks after I submitted it. The screen also cost 300$ to fix.

    Business Response

    Date: 03/08/2024

    Hello ******,

    After speaking with our customer support team, they shared that once *********** receipt is received, the claim reimbursement can be completed based on your choice of payment. Please let us know if you have any other questions.

     

    Regards,

    ***** High

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this liquid screen protector and I put the droplets on the watch screen and it ran all off. I used the cleaning cloth to clean and none of the liquid stayed on the screen and I am petrified that my screen on my $500 Apple Watch is not protected.

    Business Response

    Date: 02/26/2024

    Hello *****,

    We understand your concern regarding properly protecting your Apple watch. After cleaning your watch face with the cleaner cloth, next step is to apply the liquid glass, rub it into the glass surface, wait 5 minutes then buff it off with the microfiber cloth. 

    Our customer support team reached out to last week in order ask if you would like us to send you another liquid glass package for re-application. I will have customer support reach back out to you this week as well.

    Regards,

    ***** High

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product through ******* in ********** *******. It was called Liquipel Liquid Glass Screen Protection for *************** Phones. The deal was if your cell phone screen broke they would fix it so I purchased it and applied it to my phone and filed it for warranty through their website. After I followed everything and registered my phone to the under warranty. Within the years time my cell phone screen broke and I called Insta ProTeck and they advised me to get it fixed and turn in the receipt to them and I would be reimbursed. I did that spent the money out of my pocket got my phone fixed and they screwed me over and did not pay me. Well I got it fixed and they totally ripped me off cuz they didn't want to pay me and haven't paid me.

    Business Response

    Date: 02/20/2024

    Hello *******,

    On behalf of the instaProtek team, we apologize for the inconvenience caused by not receiving your $100 reimbursement payment. However, after speaking with our customer support manager, we have not received *********** receipt for validation. Please send us *********** receipt and after validation we will reimburse you according to your payment selection. 

     

    Regards,

    ***** High

  • Initial Complaint

    Date:01/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased their screen protector product and I filed a claim for $125.00 and claim was denied. I informed them via email that I was still waiting for a **** receipt for the reimbursement and they acknowledged. When receipt was submitted, they denied due to policy, but I had to submit receipt within 30 days. This is unacceptable and I deserve to be reimbursed.

    Business Response

    Date: 02/06/2024

    Hello *********,

    We apologize for the delay in receiving your claim reimbursement. However, after speaking with our customer support manager, ***** shared that she was able to connect with you and set-up an ACH payment for your reimbursement. Let us know if you have any further questions.

    Regards,

    ***** High

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Filed a claim with the app back in December the week of Christmas, it has now been a month and my claim is still in the "Initial Review" status. They haven't even looked at it. Am I supposed to go a month without a phone?... I couldn't, I need my phone for business reasons so I went ahead and got it fixed. I sent them the receipt and photos of the cracked screen/broken device. No response. Is this how you conduct business, ignoring claims?

    Business Response

    Date: 01/29/2024

    Hello *******,

    On behalf of the instaProtek team, we apologize for the inconvenience caused to you for the delay in completing your claim reimbursement. However, I was contacted by our customer support manager on Friday and shared that she connected with you and paid the reimbursement via ACH. Let us know if you have any further questions or concerns.

    Regards,

    ***** High

  • Initial Complaint

    Date:01/21/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a liquid glass protector from this company and their policy is that if the phone screen breaks with the liquid screen protector the screen would be covered for up to $250. My screen broke and I have had it replaced by a repair center, instaprotek has verified the repair by the repair facility through email, yet they still deny me a reimbursement and ignore my emails. Please refer the the email thread between me and instaprotek to find that they have already admitted to getting verification of the repair.Claim Number: ************* Policy Number: ************ Protection Plan: Screen Protection 250 *************** Galaxy S22 Ultra IMEI: ***************

    Business Response

    Date: 01/24/2024

    Hello *****,

    On behalf of the instaProtek team, we apologize for the inconvenience caused by the delay in receiving your product guarantee reimbursement. However, after speaking with our customer support manager, shared that she was able to connect with you and your reimbursement was paid via Paypal this week. Please let us know if you have any further questions or concerns.

    Again, sorry for the inconvenience.

    Regards,

    ***** High

    Customer Answer

    Date: 01/25/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, it took 1 year but I have finally been reimbursed after countless emails, very unfortunate it took this long for instaprotek to take responsibility. They finally took accountability after the better business Bureau complaint.


    Regards,

    *********************

     


  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a screen protector for my new phone in Sept because of the lifetime warranty offered. It broke and I filed a claim on 12/18 to get a replacement product. **************** charged me $9.99 for shipping and handling when I filed the claim through their app. No one can tell me the status of the claim or when it will be resolved. I keep getting vague answers from customer service. Communication with them has not helped in any way and no one can tell me when to expect the replacement I am owed

    Business Response

    Date: 01/12/2024

    Hello ****,

    Sorry for the delay in receiving your Simple Tempered Glass screen protector. However, according to our support team the tracking number shows that it was delivered to you on January 9th. Please let us know if you if there are any further concerns or questions.

    Thank you,

    ***** High

     

    Customer Answer

    Date: 01/15/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

instaProtek LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.