Complaints

This profile includes complaints for Howard's Appliances Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Howard's Appliances Inc has 20 locations, listed below.

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• 

  Howard's Appliances Inc

  901 E Imperial Hwy Ste E La Habra, CA 90631-7470

  
• 

  Howard's Appliances Inc

  9000 N La Brea Ave Los Angeles, CA 90038

• 

  Howard's Appliance Service

  PO Box 434 Cedar City, UT 84721-0434

• 

  Howard's Appliances, Inc.

  120 Newport Center Dr Newport Beach, CA 92660-6916

• 

  Howard's Appliances Inc

  664 N 4275 W Cedar City, UT 84721-8005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/20 I ought a ******************** was told the warranty was 5 years.I went down to the store this month November to get a phone number for repair and was told no problem you have a 5 year warranty so I called Speed Queen to get a repair man and they told me I had a 3 year warranty on the model I had I told them I was told I had a 5 year warranty at the store and the told me no.So I was lied to both mangers at the store.The 5 year warranty was one of the selling points the store made when I bought the washer.

  

  Business Response

  Date: 11/25/2023

  *******************;

  To be so kind to provide the ticket number related to the account?
  

   

   

   

   

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I negotiated a deal with ****, the salesman at Howards that if we buy all our appliances totaling $29,000, he would throw in free instillation. Our items were delivered to our house under construction and products were set in the garage and were not installed. We contacted the company and found that **** was no longer an employee and the manager notified us that he would have to charge us for installation and they would not honor the agreement.

  

  Business Response

  Date: 11/17/2023

  Hello 

  to better assist with the issue, please provide me with the ticket  number  related to the account.

  Thank you  

• Initial Complaint

  Date:10/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I'll have a refound on the delivery and I haven't received any $59.95

  

  Business Response

  Date: 10/19/2023

  Hello 

   

  I apologize for the inconvenience; the rebate needs to be claim though  Opia Website (our rebate company)

  nevertheless, I went ahead and credit the original payment method.

  you will receive an email from your salesperson who will provide the return receipt. 

  thank you 

  Howards 

• Initial Complaint

  Date:09/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire galley fridge 8/14/23 from Canoga park -******************* Floor model which means as is in cosmetic It will needs to be running 100%First refrigerator was supposed to be delivered September 7 and I stayed home all day and waited for as they couldn't find the refrigerator on any truck so they had to come the next day after they somehow ****** didn't work So now they had to find another refrigerator to replace this which was in Riverside and I did not get in till September 26, why it took so long I don't know so I had NO FREEZER that whole time The 2nd fridge has an electrical out they sent a technician and he can't even diagnose it because the electrical is not working which means the second drawer, the panel to control temperatures and everything inside along with the lights don't work now they can't find a third one and the salesman's offering to give me money back, which is not gonna happen because they took my original one and I am not going be stuck with no refrigerator I'm getting 3 different stories from Mgr's now I want a new fridge that works The salesman **** has given me such attitude which should never happen to any customer when it's their products that are not in working order. I've lost money from work, time and so much money from not being able to store food in Fridge,I want a new refrigerator and I don't know what they lose at this point with what they've put me through

  

  Business Response

  Date: 09/29/2023

  Hello Mr. ********************************* better assist with the issue, can you please provide me with the Invoice number number ? 

  Thank you 

• Initial Complaint

  Date:09/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought washer//dryer on 2/19/23. They were delivered and installed 4/30/92. During that visit they took washer hoses even though we explicitly requested they didn't (both to sales rep and installer). Sales rep said he would give us money in exchange and never did. There was also a promotional rebate offered for which my machines qualified (per the sales rep and reading the paperwork). I submitted this within the time required and never received my rebate. I suspect this latter part was a scam. My sales rep, ****** ********** at the Laguna Hills Superstore, stopped returning my calls months ago and in person he was not helpful. Thank you.

  

  Business Response

  Date: 09/26/2023

  
  Hello BBB
  
  Please be advise, that I spoke
  to the store manager ***** ***** who stated that they called our customer on
  several occasions, with no answer.
  Any time we do a return on any
  merchandise the store needs to speak to the driver to make sure the accessories
  were not used or left at the customer's house, the reason why the store tried
  to contact the customer on several occasions.
  Moving forward the store
  manager did process the refund on the (please see attached)
  In regards to the rebate
  refund, this is done through a company by the name of ****, in this case, the customer
  processed the refund through **** however the customer entered the wrong email
  information reason why the rebate was never processed.
  In the attached information please review the
  email from the store manager with all the detailed information, who emailed
  **** today with the correct email address.
  In this case, we did  everything we promised we were going to do and
  corrected the much need it information that **** needed to process the refund, The
  customer needs to be on the looked for an email coming directly from **** to
  finish the rebate
  Customer,  can also reach out to the store manager *****,
  if they need the phone number for **** rebates.
  Thank you
  Kind regards
    **** *
  

  Customer Answer

  Date: 10/05/2023

  I hate to make this a he-said/she-said, but the information being provided by the manager is incorrect. I asked for a check to be cut by the outside rebate company and did not want anything emailed to me. I have no idea why it's okay for someone to provide my email address - without my permission - to someone I did not want to have it. However, I did receive two copies of the same digital ********* for $***** which appears to be the delivery rebate, thank you. I consider that portion to be resolved although not in a professional manner. I did NOT receive anything for the hoses they took (again after explicitly being asked at the point of installation to leave with me and after getting the ok from ****** prior to installation to ask for this - he's the one who told me just to ask the installers). I have not called ****** back (he called ONCE since complaining to BBB, not multiple occassions) because in the past he didn't know what my call was regarding and I had to start from scratch to explain it - which is very frustrating for me. I would like what little bit of money my hoses are worth ($***** according to my paperwork) - preferably by check or refund to the credit card on which my washer/dryer were purchased - so we could be done with this debacle. My extended family has shopped at ******** for over 20 years and I have always had fantastic service and excellent products until this most recent encounter. They have a very good reputation around town and I have no intention on diminishing that through nasty social media posts because I think that is unfair and rude. I'm glad the BBB has this avenue for settling disputes, many thanks.

  

  Business Response

  Date: 10/06/2023

  Hello ******* 

   

  Please be advise on my last response I stated that ***** Store manager had already refunded you the hoses.

  Please review attached documents and date this is your receipt. 

  the refund was done 9/26/2023 

  Thank you 

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: the store sold me the wrong item for my needs and will not exchange the item for the item I asked for. The mgr and Dir. of Stores refuse to call me back or help me resolve this issue. Oct. 18, '22, at Howard's Store. I asked to purchase a refrigerator with flush integration installation. This means a refrigerator that has overlay panels that match and looks the kitchen cabinets. The Sales Rep. told me the Monogram refrigerator was flush integration installation. He did not show me how it would be installed with the metal frame. He also told me I could return it at any time if I did not like it. The refrig was delivered mid-April, 2023. Cabinet maker could not install the door panels on the refrig properly to make them flush integration. For months I called and went to the store and asking for guidance for flush integration installation. Each time I explicitly explained the issue. Each time I was given wrong information. ** mgr ordered a special Trim Kit, he said this was needed for flush integration install. my cab mkr could not get this to work either. I went back to store again, mgr told me to call another installer. New installer said, he would install w/ metal trim, could not be flush integration.July, 2023. I went back to the store. This time the same sales rep that I ordered the refrig from showed me a Monogram refrigerator in the store that had metal frames and was told this is what I purchased and it could NOT be installed as flush integrated installation. I called the Store Mgr and Director of Stores several times over the months, leaving messages. Neither of these employees returned my calls. I sent a letter to the Co.'s CEO, who has also not contacted me. I want to exchange the refrigerator for a flush integrated refrigerator.

  

  Business Response

  Date: 09/22/2023

  Hello 

  To better assist you pleae provide a copy of your invoice and or ticket number 

  Thank you 

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT I REPEAT DO NOT BUY APPLIANCES HERE. Honestly buy them at Best Buy, or from another small business but not here. 11 months ago we came to this Howard's and met with a guy who was the equivalent of a used car salesman. He upsold us on a refrigerator and dishwasher with the extended warranty saying that by spending more money we were going to have less problems. The refrigerator was delivered the next day- the dish washer not so much. We waited 2 months for the dish washer that the guy told us was definitely going to be in stock "in the next few weeks." I'm not an unreasonable person, if he had told us it would be two months we probably would have picked up a different dishwasher. He told us with the extended warranty that we wouldn't have to deal with the manufacturer, that we could just come in and see them- and having dealt with manufacturers before this was appealing so we spent the ridiculous prices on warranties. Well surprise surprise the refrigerator is now not working. We went to the manual, we did all the troubleshooting- the thing is broken. So I call Howard's since the extended warranty is supposed to cover 7 day service and guess what? Since it's only been 11 months- we have to go through the manufacturer. Now you can tell me I should have read the paperwork more closely and maybe that's true- but this sales associate also out and out lied to us and I am furious. Now we have to wait weeks for the manufacturer, we've lost hundreds of dollars in groceries and I'll spend a fortune eating out until our refrigerator can be repaired. Don't shop her- go literally anywhere else. If you do, don't buy the warranties- they're worthless. These guys are liars and they will do anything to get a sale. You will spend thousands of dollars for products that won't last a year and the customer ********************** will not care about you at all.

  

  Business Response

  Date: 09/11/2023

  Hello,  to better assist you please provide address, phone number & ticket number related to the account. 

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty that promises ******************************************************** 07/16/17 which expired 07/16/23. when I called Howards on 7/16/23 they gave me a number to call so I can receive my 50% of warranty purchase price back, the person I spoke to said they would send me an email with information on how to receive my payment. I did not get an email from them so I called again on 8/9/23 and I was told they see my info and it will be taken care of. i still did not hear anything or receive and email from them. when i called back again on 8/21/23 I was told I was outside the 30 day window to receive my 50% back.please help me with this situation.

  

  Business Response

  Date: 08/22/2023

  Hello BBB

  In regard to the customer complaint, this is a New Leaf extended warranty promotion, Not Howards  New Leaf is a 3rd party to Howards that services extended warranties, 
  The customer contacted New Leaf (they are in ***** ). My understanding is New Leaf checks to make sure the customer didnt have any ********************** on the unit, if the customer indeed doesnt have any Claims New Leaf will issue a Gift certificate for 50% of what they pay for the extended warranty on the particular unit, that gift certificate can be used only at Howards appliances.
  
   With that being said, this is not a Howards Promotion is New Leaf and under their terms and conditions.
  What we can do for our customer is to offer him a ********************** Gift Certificate for $75.00 as a token of appreciation,if he chooses to receive the Howards GC
  He needs to email ************************************** a copy of his Invoice and highlight the items his claiming
  Address and phone number related to the account
  And address to send the Howards GC
  The customer needs to be advised the process after I receive all the required information can take **** business days.
  
  Thank you
  
  
  Kind regards
    Rose G
  
  

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/13/2023 we purchased kitchen and laundry applicances for $4,432.15. The appliances were delivered on 7/17/2023. Most of appliances are defective, the refrigerator has a broken condenser, the stove has a broken display control panel, and the dishwasher does not drain water. We have been contacting Howard since 7/17 but nobody is returning our calls. We emailed the store manager as well with no success.

  

  Business Response

  Date: 07/21/2023

  Hello

  To better assist our customer, we need the Invoice number and phone number related to the account. Please 

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MARCH 31, 2023 I PURCHASED A GAS DRYER FROM HOWARD APPLIANCES IN PICO ****** . ON APRIL 1ST IT WAS INSTALLED AT MY HOME, HOWEVER, THE INSTALLERS HAS INSTALLED AN ALUMINUM VENT HOSE THAT HAD HOLES IN IT. I CALLED THE STORE SEVERAL TIMES AND NO ONE ANSWERS, I WENT TO THE STORE AND SPOKE TO THE MANAGER *** AND HE SAID THEY WOULD SEND SOMEONE, I HAVE BEEN CALLING AND TEXTING AND NO ONE HAS COME. I CALLED CUSTOMER ********************** TWICE AND THEY SAID I HAVE TO GO TO THE STORE AGAIN, THEY CANNOT RESOLVE THIS ISSUE UNLESS I WANT TO USE MY WARRANTY, WHICH MAKES NO SENSE. I EITHER WANT MY $59.99 PLUS TAX RETURNED OR I WANT THEM TO COME AND REPLACE THIS IMMEDIATELY.

  

  Business Response

  Date: 05/15/2023

  Hello BBB,

  to better assist the customer, I need the Name and phone number related to the account. please provide to further assist. 

  Customer Answer

  Date: 05/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. After submitting my complaint,  Howard's Appliances showed up to my house today and replaced the dryer vent.

  Issue has been resolved.  Thank you for all your help and support.
  
  Regards,
  
  **********************************