Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14, 2024, I received a pair of Nano hearing aids. The cost was $ ******. I had a 45-day trial.I was not pleased with the product. I notified the company, and they replaced the hearing aids on September 11, 2024, with a new 45-day trial.I was not pleased with the new product and notified the company, and they replaced the hearing aids on October 9, 2024 with a new 45-day trial. Again I was not pleased with the product and they sent me new hearing aids on November 2, 2024, with a 45-day trial. I was not pleased with the new product. I notified the company on December 5, 2024 and they replaced the hearing aids with an upgraded model at a cost to me of $205.81 and a 45-day trial. I complained about the product and they sent me new hearing aids with a 45 day trial on March 14, 2025. I again complained about the product and they sent me new hearing aids with a 45 day trial on April 11, 2025. I called the company to complain about the new hearing aides and they sent me new ones on May 15, 2025 with a 45 day trial.When I called to complain about the new hearing aids on June 6, 2025 Nano told me that I was not eligible for a refund even though it was well within the 45-day trial. Each time I complained about the hearing aids they sent me different models, but none of them worked for me.

  

  Business Response

  Date: 06/26/2025

  Hello ******,

  While your order is outside of our standard refund window, we have made a one-time exception and will allow a return for a refund.
  
  A member of our support team will be reaching out to provide return instructions. You may also contact us directly at ********************************** or by phone at ************.
  
  We look forward to helping you with your concern and appreciate your cooperation.
  
  -Nano Hearing Aids Support Team

  Customer Answer

  Date: 06/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:09/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased hearing aids from Nano Hearing Aids and within the 45 days warranty, discovered they were not in working condition. I called the company to begin the return process, and they did not help me or issue me a Return Merchandise Authorization code as their website states they would do to allow for a full refund. The company acknowledged their receipt of the hearing aids but did not issue a refund. When I called for further support, I was referred to "Advance Support" who did not answer the call or return my call.
  
  Paid 889.00 USD
  Purchased Aug 9, 2024
  Money taken from bank account August 12, 2024
  Receipt of return August 25, 2024

  

  Business Response

  Date: 10/06/2024

  Dear ******, 

  Thank you for your feedback and for explaining your experience to us. Our goal is to help you hear better and we recognize that this was not your experience.
  
  After carefully reviewing our records I can see that we had no contact from you within the 45-day warranty period to initiate a return or request an RMA number, which is a crucial step in our return process as outlined on our website and noted in the package received with your order. Our agents were able to connect with you via telephone after your return was received to explain why the refund hadn't been issued, and on that call your husband acknowledged that you did not contact us to set up an RMA prior to returning the product. While our return policy is very clear in that we require an RMA number for all returns, we recognize your intention to return the product within the warranty period.
  
  In light of this situation, we have decided to make an exception to our standard procedure. We are pleased to inform you that we have processed a full refund of $884.00, which is the amount you paid for the hearing aids. This refund has been issued to your original method of payment and should be reflected in your account within 5-7 business days, depending on your bank's processing time.
  
  If you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected].
  
  We are happy to have resolved this for you and apologize again for your negative experience. 
  
  -Nano Hearing Aids Team

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund in Januar I am 95 years old, and I believe you are taking advantage of me due to my age. I shipped both pairs back and have yet to receive a refund At this point, you have my money and your merchandise. Elderly abuse.

  

  Business Response

  Date: 06/03/2024

  Hello ******, 

  Thank you for sharing your feedback and I am sorry to hear that you had not had a good experience with your hearing aids. 

  Nano has one of the most generous refund policies anywhere, even more so considering how low priced our hearing aids are. And I understand your frustration.
  
  And to be eligible for a refund you must meet the following:
  1) A return request must be made within 45 days of receiving the order,
  2) An RMA is required and must be included with the returned product,
  3) All items returned must be in original physical condition
  
  I see that the hearing aids were returned, however the initial request was for a replacement that is why no refund has been processed. But we want to reiterate what we would like to do for you.

  We have issued a full refund back to your original payment method as an exception to our returns and refund policy for the total amount on your initial order of $456.00. This should reflect on your next bank statement within 3-5 business days depending on your cards provider policy. 

  Should you have any questions, please reach out by calling us at ************ or via email at **********************************.
  
  We appreciate your time and wish you all the best!
  
  - Nano Support Team

  Customer Answer

  Date: 06/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** Choice
  
   
  

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased hearing aids and they stopped working after a week. I sent them back and received a replacement which also stopped working. I asked for a refund and they offered an upgrade which I accepted but never received. Now I have no refund and no product and they keep giving me the run around. The product was advertised as a full refund if not satisfied yet I have not received a refund.

  

  Business Response

  Date: 06/04/2024

  Hello ****,
  
  Thank you for sharing your feedback and I am sorry to hear that you had not had a good experience with your hearing aids. 
  
  Nano has one of the most generous refund policies anywhere, even more so considering how low priced our hearing aids are. And I understand your frustration.
  
  And to be eligible for a refund you must meet the following:
  1) A return request must be made within 45 days of receiving the order,
  2) An RMA is required and must be included with the returned product,
  3) All items returned must be in original physical condition
  
  Once your return has been received it takes us 7-10 business days to process your refund. I see that the hearing aids were returned and received May 29, 2024 and it is due for refund. We are still within the refund timeframe but we want to reiterate what we would like to do for you.
  
  We have now issued a full refund back to your original payment method as an exception to our returns and refund policy for the total amount on your initial order of $327.44. This should reflect on your next bank statement within 3-5 business days depending on your cards provider policy. 
  
  Should you have any questions, please reach out by calling us at ************ or via email at **********************************.
  
  We appreciate your time and wish you all the best!

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hearing aid from this company that did not work once received. I have been trying to return the hearing aid but never received the return slip from the company. I called customer service and they state it is too late to return the product as it is past the 45 day return policy.

  

  Business Response

  Date: 05/21/2024

  Hi ******,
  
  Thank you for your feedback and for explaining your experience to us. We are sorry that you are not pleased with your hearing aids and would like to help. 
  
  Please reach out to us at ************ and we will initiate your return process, so that we can issue you a refund once your return arrives and is processed by our warehouse. Please note that you are responsible for the return shipping fee. 
  
  We are hopeful to resolve this for you swiftly and wish you the best in health. 
  
  -Nano Hearing Aids Support Team

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is advertising this product as hearing aids when they are nothing but amplifiers which is not the same thing. I ordered these thinking they were hearing aids they were not. They were terrible and when I tried to return them I got a big run around. I filed a dispute with the card it was refunded and now they are calling and harrassing me to return them but tell me I can't without a RMA number but they fail to provide me with a return number or address. They should not be allowed to advertise these as hearing aids. That is false advertising.

  

  Business Response

  Date: 04/16/2024

  Hi Jan,
  
  Thank you for sharing your feedback and I am sorry to hear that you had not had a good experience with your hearing aids. 
  
  I see that you received your refund in March due to submitting a chargeback request and that we are now requesting you return your hearing aids. Please review the information listed in our returns policy below:
  *******************************************************
  
  And we kindly request that you get in touch with us to set up your return at your earliest convenience via ************ or email at **********************************. 
  
  We appreciate your time and wish you the best in health.
  
  - Nano Support Team

• Initial Complaint

  Date:02/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $400 to receive a NANO pair of hearing aids. After a short period of time one of the aids would not take a charge and the other lost power in late afternoon. I was given a return label with the promise of a replacement once the aids were returned. I received acknowledgement of their return and the promise that I would hear from them when their processing was complete. I never heard from them and they have cut off all communication with me even though I made several return e-mails to them all with no response. Their lack of communication with a several times customer is deplorable and is not an action of a reputable company. If this is not resolved I would urge anyone to use extreme caution ion dealing with such a company.

  

  Business Response

  Date: 02/19/2024

  Dear ******,
  
  Thank you for your feedback and for explaining your experience to us. We are so sorry that you hadn't hear back from our customer support team. 
  
  We had tried calling you once your returned hearing aids arrived and were processed at our warehouse, but your phone number was not in service. Apologies that no one emailed you. One of our agents will be contacting you via email, so please watch out for this. If you do not see an email from us, please also check your spam folder. 
  
  Alternatively, please call us at ************ or email us at **********************************, so we can discuss your return and exchange. 
  
  We are looking forward to hearing from you and resolving this promptly!
  
  - Nano Hearing Aids Support Team

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought nano hearing aids and have an issue with one of the hearing aids not working. I also bought extended warranty. They said the extended warranty covered breakage, loss and damage to hearing aids not an extention on the warranty.

  

  Business Response

  Date: 02/08/2024

  Dear ******,
  
  Thank you for your feedback and for explaining your experience to us. We are so sorry that one of your hearing aids stopped working after your Elite Protection Plan expired. 
  
  We recognize that your plan had only just expired, and so would like to make an exception to our policy and offer you a free replacement. An agent has been in touch via email as well as telephone and left you a message to extend this offer. 
  
  We ask that you please reach out at ************ or email us at **********************************, so that we can arrange for a return of your current hearing aids and a replacement pair to be sent out. 
  
  We hope you are satisfied with this resolution and that you are happy with your new hearing aids. 
  
  - Nano Hearing Aids Support Team

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, I purchased hearing aids for my father. From the beginning, the right one was fine, but the left was broken. I reached out to the company and they sent a replacement. It was also not working properly. I reported it again and another was sent. The second replacement was after warranty, but they stood by their product. I started these conversations far before the warranty ended. This one also doesnt work. Now, they are no longer honoring their product. Since the original purchase, the one side has never been functioning. Now, the set is discounted. I am just requesting to make it right and get a refund so we can buy another set of hearing aids. We have put so much work into this issue, with many calls with no resolution and nothing has worked. We have been actively dealing with this since the warranty was valid. My father can still not hear properly. Thank you for any assistance you can provide!

  

  Business Response

  Date: 01/31/2024

  Dear *******,
  
  Thank you for your feedback and for explaining your father's experience to us.
  
  We would like to investigate your complaint, but do require some information in order to find your father's order history. Can you provide us with an order number or alternatively, your father's name and/or email address used to place the orders? 
  
  Once we have this information, we will look into his orders and be in touch as soon as possible. If you have any additional questions, please feel free to reach out at ************ or email us at **********************************. 
  
  We look forward to hearing from you and helping resolve this issue. Thank you *************** 
  
  - Nano Hearing Aids Support Team

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defective Hearing Aids that do not involve warranty but a manufacturing defect.

  

  Business Response

  Date: 02/01/2024

  Dear ******,
  
  Thank you for your feedback and for explaining your experience to us. 
  
  We are sorry that your most recent pair of hearing aids broke after some time and are happy to have helped you with a free refurbished replacement. 
  
  If you have any additional questions once you receive your replacement pair, please feel free to reach out at ************ or email us at **********************************.
  
  We are happy to have resolved this for you.
  
  -Nano Hearing Aids Support Team

  Customer Answer

  Date: 02/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

  Customer Answer

  Date: 02/22/2024

  A set of Nano Hearing Aids broke into two pieces in my ear allowing half of the device to remain deeply imbedded in my ear with a small cut and bleeding to extract, they sent me what they called a refurbished set. The replacement they sent was defective and constantly crack, pop and whistle, thereby making it impossible to hear or wear them, in addition one of the hearing aids would no longer recharge making it useless. Their solution was "we will correct the problem if you pay an additional fee" that is not ***************** it's more like an ultimatum, an excuse for a defective set that was replaced by another defective set which in no way corrected what I paid for, The Ability To Hear.

  

  Business Response

  Date: 02/26/2024

  Hi ******,
  
  Thank you for your reply and letting us know your current hearing aids are not working for you. 
  
  We appreciate you taking the time to allow our customer support agents to help troubleshoot and coordinate a replacement pair of hearing aids. 
  
  If you have any further questions about the return of your current devices or your new replacement pair once you receive them, do not hesitate to reach out to us at ************ or email us at **********************************. Alternatively, you can also try our Live Chat at www.nanohearingaids.com.
  
  We appreciate your time and hope that your new hearing aids provide a great fit. 
  
  - Nano Support Team

  Customer Answer

  Date: 03/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************