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Business Profile

Hats

The Clink Room

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hats.

Complaints

This profile includes complaints for The Clink Room's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Clink Room has 2 locations, listed below.

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    • The Clink Room

      null La Mesa, CA 91941-6617

    • The Clink Room

      PO Box 7485 San Diego, CA 92167-0485

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As you can see by the photos The Clink Room charges you multiple times stating the first charge is pre tax while second is with tax which is $2 more than first charge which they're probably pocketing and that first charge will be refunded first business day. I know of no other business doing this shady payment rip off.

      Business Response

      Date: 12/16/2024

      Good morning, ****,

      I am sorry you are having issues with the charges.  You have 7 orders placed with us beginning in May of 2024 under this email address: ******************************

      When you place an order with us, your form of payment is initially "on hold," until taxes are updated. All of this usually takes place within a day or two of placing your order. 

      In your case, regarding your order, ****** placed on 12/14/24 there was a charge hold for $77.66. The taxes were then updated, and your "hold" will go away. The final charge of $79.61 which you have paid as of today, 12/16/24. 

      If the initial hold does not go away, please let us know. 

      If you have any other questions or concerns, please reach out to us directly at ******************************************************************

      Sincerely,

      ***** &The Clink Team

       

       

    • Initial Complaint

      Date:09/27/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a hat from them in Feb 2023......I've never received the hat. I've never gotten a refund of my money. They are a scam. They advertise hats that aren't even made. They take your money before they even produce the product. Then they determine over time if the product if worth producing depending on some false ***** they give. I've repeatedly asked for my money back and I never hear a response back from them. According to their social media I'm not the only one that this happened too. I've seen countless other on their ******** page alone complaing about never receiving the hats ordered.

      Business Response

      Date: 10/05/2023

      I wanted to reach out to you because we had an inquiry and we were not sure if it was legitimate.  
      You have an order with ** for Blowin Trees ***** placed on February 22, 2023.  
      We have run into some issues with our manufacturer's legal department on this hat design.  We are currently in contact with them and doing what we can to save the design.  When we know more, we will reach out to our customers with an update and or a refund. 

      We apologize for the continued delay for this hat. 


      If you do not want to wait any longer for this design, we completely understand.  Please click on this link and follow the instructions to cancel your order and receive a refund:
      Refunds, Returns & Cancellations The Clink Room 


      If you have any questions at all, please do not hesitate to contact us at *************************************.


      Sincerely,
      ***** &The Clink Team

    • Initial Complaint

      Date:09/01/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a hat on February 27, 2021. Paid in full. To date, have not recieved the product. Numerous complaints online. Requested a refund on August 4, 2022. No refund provided.

    The Clink Room is NOT a BBB Accredited Business.

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