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Business Profile

Electronics and Technology

3plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3plus Elite series at *******, the price was about ***** dollars the 3plus was working fine until the 3plus company no longer supports this product with their app and you will not be able to sync it with your phone. I contacted them at ************ I was told by a representative in the *********** that the company does not keep up with the technology for the products. They are still selling these at ******* and *******There are many complaints if you go to the ******* reports.I just want my money back and I will send them their 3plus elite.

    Business Response

    Date: 01/02/2025

    To whom, it may concern. 

    We have reached out to the customer, in order to resolve the problem. We will continue to attempt to reach out to the customer and open up communications. 

    Best regards, 

    3Plus *** - CS Manager- Karl 

    Customer Answer

    Date: 01/06/2025

     
    Complaint: 22676266

    I am rejecting this response because:
    They have not send me an email or call me.

    my email is *************************************

    **********************************

    one **** time they DID NOT CALL ME OR SEND ME AN EMAIL THANK YOU 

    Sincerely,

    ***** *******

     

    Business Response

    Date: 01/09/2025

    To whom, it may concern, 

    On 01/02/25 at 1pm local time, we sent an email to Mr. ***** *******, at the email address *************************************, which was provided in the complaint message. 

    We will attempt to send another email, to the additionally supply email in order to contact Mr. ******* and resolve the case. 

    Thank you, 

    Best regards, 

    3Plus ***- CS Manager - Karl 

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned watch and never got a refund from them, they refuse to answer emails

3plus is NOT a BBB Accredited Business.

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