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Business Profile

Coffee Roasting and Handling Equipment

Sincreative Brands, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Roasting and Handling Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website clearly states 30-day Money Back Guarantee - I attached a photo of the website landing page where it says that.

  • Initial Complaint

    Date:09/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 25th I ordered an espresso machine from Sincreative in Laguna, ** for ****** It was delivered.I assembled it, excited for my first espresso machine. However, when I held the apparatus containing the espresso and attempted to latch it in, the entire machine lifts up and moves because it is ***************** too light. This means I would always have to hold the machine down while trying to attach the espresso every morning. In addition... it takes ALL of my strength to tighten it properly. This is ridiculous. To have to do this every morning? I simply needed to return it and buy a better machine. I regularly use other machines and never have had a problem. Well... It has been over a week and a dozen unanswered emails and a listed phone number that does not work. I have been trying to get a return label to return the new unused machine and receive a refund. Finally someone returned my email. *** required that I send videos of me attempting to use the machine in order to receive my return label. NOPE. She finally responded "hold the machine down" while you use it ************ promises RETURNS. They are no longer answering any emails requesting my return label. I followed their directions. I don't know who else to turn to. Please help me get MY REFUND OF ******. I just attempted to upload the videos of me trying to use their espresso machine, but they are not uploading.

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Sincreative espresso machine on line on 7/8/23 for my husband birthday . After we tried to make espresso coffee, we found out that the machine was defected . The espresso temperature gauge didn't work properly , because the temperature pressure wasn't hot enough . Therefore, the coffee tasted so disgusting . We followed every step from the manual , ******* and from my friend who had the same machine , but we still couldn't adjust the temperature pressure . We called the contact number on the website , but it was not in service . We emailed them and requested for a return many times , but got no respond for a return .

Sincreative Brands, Inc. is NOT a BBB Accredited Business.

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