Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FOUND A PRODUCT ON THEIR WEBSITE, THAT STATED IT WAS IN STOCK AND READY TO SHIP ORDERED AND PAID FOR THAT PRODUCT. RECEIVED AN ORDER ACKNOWLEDGEMENT AND RECEIPT. TWO DAYS AGO - WE RECEIVE AN EMAIL SAYING THEY DONT HAVE IT IN STOCK AND THE PRICE THEY CAN NOW OFFER IT TO ** AT IS DOUBLE. ($1076)THEY GAVE OPTIONS TO EITHER CANCEL THE ORDER OR PAY THE NEW INFLATED PRICE. BAIT AND SWITCH TACTICS
Business Response
Date: 06/20/2025
the item you ordered was listed as in stock at the time of purchase based on system data that unfortunately was not updated in real time. This was not an intentional action, nor was there any effort to mislead you. Once we discovered the stock discrepancy, we reached out promptly to inform you and offer available options: a full refund or fulfillment at the current supplier cost.
We acknowledge that the updated price is significantly higher due to current market rates and limited availability from our suppliers. This is not a pricing strategy or tactic, but rather a reflection of rapidly changing supply costs in this product category.
We want to be transparent and fair, and absolutely do not condone or engage in any form of "bait and switch" practices. Our team is actively working to improve inventory synchronization to prevent situations like this from recurring.
Again, we apologize for the inconvenience. Please let us know how you would like to proceedwe will honor your choice with no additional pressure.Customer Answer
Date: 06/20/2025
business advertised an item as in stock, and at a price.
once we submitted our credit card info, and paid for it, we received an email stating we could pay double the advertised price, or they would cancel our order. neither of those options provide any genuine solution.
terrible business practice - would do well to avoid supporting a shady business.
Business Response
Date: 06/23/2025
we sincerely apologize for the inconvenience and frustration caused by this situation. We understand how important accurate product availability and pricing are, and we regret that your experience did not meet expectations.
To clarify, the item you ordered was listed as in stock at the time of purchase based on system data that unfortunately was not updated in real time. This was not an intentional action, nor was there any effort to mislead you. Once we discovered the stock discrepancy, we reached out promptly to inform you and offer available options: a full refund or fulfillment at the current supplier cost.
We acknowledge that the updated price is significantly higher due to current market rates and limited availability from our suppliers. This is not a pricing strategy or tactic, but rather a reflection of rapidly changing supply costs in this product category.
We want to be transparent and fair, and absolutely do not condone or engage in any form of "bait and switch" practices. Our team is actively working to improve inventory synchronization to prevent situations like this from recurring.
Again, we apologize for the inconvenience. Please let us know how you would like to proceedwe will honor your choice with no additional pressure.Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased expensive equipment from ***, but they sent us defective equipment twice and we had to return it to the ** twice. In the process, we incurred $394 in shipping costs, but SPW is evading the question, saying it is not their ******** they rejected us to pay the shipping *********: 03 Jul 2024: ******* won (Korea money)date: 10 Jul 2024: ******* won (Korea money)Total: ******* won Total: 394 dollerBusiness Response
Date: 11/27/2024
Hello , We are sorry you are having problems with this order, on 07/25/2024 we have processed a complete refund and sent you the funds via wire transfer. Hope this resolves this issue. In case you have any questions please don't hesitate to contact usInitial Complaint
Date:09/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #****** was placed 9/6/2024 for a machine that's down. No lead time was specified during checkout and I paid an extra $84.66 for 2 day shipping. The week of 9/9, I reached out to customer service to inquired when the order would ship. I was informed it would be over a week lead time, which was never specified prior. Last Monday, 9/16, I inquired again when the order would ship. I received a reply from customer service stating the order would ship the next day, 9/17, and I would be sent tracking information. That is the last communication I have had with this company. I've sent daily emails with no reply, the customer service number they provide says it's not set up to receive calls. My order still says 'awaiting shipment' when I check it's status on the website. The funds have been taken from my account, and I have no product and can't get through to this company via phone or email. I'm incredibly frustrated and don't want this to happen to others.Business Response
Date: 09/23/2024
Hi ****, we are sorry you are having delays for this order, however our email records show we responded to your email on September 9,and 16 basically saying that once we do have a tracking number number we will right away update you. Some orders are delayed and its out of our control, we are working on getting this order out to you as soon as we canCustomer Answer
Date: 09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. While they did reply the 9th and 16th, the order did not ship when they said, and they continued to ignore my messages. Clearly they can't even get my name right, let alone my order.
Regards,
*******, NOT ****, ********
Initial Complaint
Date:03/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a "new in box" **** PL82-3 for $787. I received a heavily used item and when I informed them of their wrongdoing, the response was to offer me $150 "discount".Business Response
Date: 03/20/2023
Hello we are sorry you are not satsified with this order, we have opened an RMA for you , you a can send it back for a full refundCustomer Answer
Date: 03/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that I will accept this resolution. I have received a return shipment label and will wait for the business to submit a refund to my credit card and, if it does, will consider this complaint resolved.
Regards,
***********************
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