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Business Profile

Timeshare Cancellation

Timeshare Freedom Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

Information and Alerts

BBB RatingD-

Reasons for rating

  • Failure to respond to 38 complaint(s) filed against business

Alert Details

This business has 1 alert.

Alert

In March 2022, BBB investigated Timeshare Freedom Group’s business practices. This investigation was prompted by an increase in consumer complaints received by the BBB. Customers alleged through their reports to BBB that the business fails to render services after being paid and fails to issue a refund. Some consumers also allege poor customer service as the business is unresponsive to their inquiries.

As of March 30, 2022, the business has not responded to BBB's request.

Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to contact their local Attorney General's Office, and/or file a complaint with the California Department of Real Estate.

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