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Business Profile

Billing Services

Solar Manager LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Solar Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Solar Manager LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased our home on April 14th 2022. We had to sign a contract with Solar Manager llc due to the previous owners. I was making payments from May 2022- up until I found out the system was not working. I was refunded the amount for those months. However the solar company began to bill me once again March of 2023. They were sending techs out but had not fixed the solution. I have voicemails beginning in October ,January through June in which techs were to service the system. The last tech they say fixed it did not touch my system. I asked for an invoice which they would not provide.I have spoken with many of the employees there who are unprofessional. It is my belief also that if this system did not work upon my purchase then that should void the contract. I have plenty more notes . Please help and thank you.

    • Initial Complaint

      Date:07/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February Solar Manager contacted me regarding my solar not communicating with their equipment. The person I spoke to assured me that my solar panels were still producing energy when in fact they were not. PG & E employee checked how long my panels were not producing energy. The last time they were producing was July 2022, -35.962000 kWh had been produced. They had not been working from August 2022 through March 2023. Solar Manager ordered the part in February. On April 3rd the technician was at my house replacing the part that was not working. April 2023 is when the panels finally started producing. -0.043000 kWh had been produced in April. Solar Manager is refusing to assist me in any way with the True Up bill $2,041.92. I feel that it is not my fault, and I had no knowledge that it was not working properly. Solar Manager should have detected the malfunction sooner.

    Solar Manager LLC is NOT a BBB Accredited Business.

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