Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: 4/9/2024 Received paid invoice for $388 Item: new slide for handgun I have sent numerous emails without any response. I do get automatic response asking for 72 hours for a reply, it has been 18 months.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Product in March of 2023. Company was initially responsive and explained that they were experiencing long lead times but that I should expect delivery by end of year. At the end of 23 they put on the web they were 3 months behind. I attempted to contact them via the web site, ******** (as they suggested) and email with no response. I have attempted to contact them several more times via Chat, Email, FB etc with no response. One wonders do they still exist?Any assistance is appreciated.V/r ****

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on January 9th of 2024 with the understanding there was a 16 week lead time. Unfortunately I have not received the slide and after many attempts to communicate with DV8 they will not respond to emails, ******** messenger or phone calls. I'd like my slide or a refund for ******

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received item I was Lied to about being done and ready to ship Over a 1 1/2 years of waiting when estimated 16+ weeks No communication when seeking resultion or refunds. At this point I would just like a refund Order #*****] (February 28, 2023)ProductQuantityPrice Springfield XDS 3.3" Billet Slide :3.3" - 45ACP $ ****** :Shield RMSc :Bead Blasted matte finish 1

• Initial Complaint

  Date:01/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new slide for my Springfield hellcat on November 9th of 2022. Order number: *****. DV8 Hellcat Slide :Raptor One :Shield RMSc / Swampfox Sentinel :Armor Black I understand that custom stuff takes time, but upon receiving the order confirmation email on the day that I put my order in, I havnt heard so much as a single word out of this company. I have tried to reach them via email, phone number, instagram, and ********* Multiple times. I would like to hear as little as an update on my order and I would LOVE to actually receive my product. I mean, its ************************* 2022.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on 10/29/22 paid the same day, then told there would be a longer lead time, the picture they used for the color was not accurate, the color got changed by email, not sure if they changed the color, Ive sent at least 4 emails regarding update no reply to any emails, 11/11/23 I was sent an email letting me know it was finished, as of 12/7/23 havent received it and was not given a tracking number

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [Order #*****] (November 25, 2022)Product Quantity Price Dreadnought Springfield Aftermarket Billet Slides.: XD Series : 3" Subcompact - 9mm $ ****** :[Trijicon RMR] [ Holosun 407c, 507c ] [ Swampfox Kingslayer, Liberty, Justice ]XD/XDm Parts kit for: 9mm & .40SW $ ****** 1 $ ****** Distressed Finish $ ***** :Custom Color: burnt bronze Subtotal:$ ****** Discount:-$ ****** Shipping:Free Shipping ??x:$ ***** Payment method:Credit Card Total:$ ****** Seller has failed to fulfill my order. Initial waiting turn around time when I placed my order was 16 weeks. Seller had previously stated and still continues to state they haven't received parts from Springfield Armory. There has been no updates, poor customer service and false advertising. Today 11/23/2023 they offered me a partial refund of my order, but I have not received anything. Why should I get a partial refund? PLEASE BE AWARE.

  Business Response

  Date: 11/28/2023

  Customer was NOT offered a partial refund for the order. He was offered a refund for the parts kit. We have not received all the parts from Springfield Armory so we offered the customer to send the slide without the parts kit and refund him for the parts kit. The customer would get his order without having to wait further. It was all explained very clearly to the customer and he was aware the refund was for the parts kit.

  Customer Answer

  Date: 11/29/2023

  
  

  I just wanted to bring to your attention that I am rejecting the response provided because I had paid for a complete assembled slide, not a half-done job. This essentially means that I will be receiving an unfinished slide with missing internal parts. 
  

  
  

  Kindly look into this matter and ensure that the necessary steps are taken to rectify the situation. 

  
  

  Thank you for your understanding and prompt attention to this issue. 

  
  

  Best regards, 

  ********************;

  Business Response

  Date: 11/29/2023

  The screenshot you uploaded is exactly of what we said. The parts from *********** did not come in and we offered you to install the extractor and refund you for the rest of the parts kit. We give this option to cut the wait because we have no control of how quickly Springfield gets parts in and then ships them out. Extractor is the only part that does not always transfers over, the rest of the parts transfer. So we gave you that option of what we can do in order to get your order out to you without further wait. 

  Customer Answer

  Date: 11/30/2023

  
  Hey DV8 & BBB

  
  First and foremost, one of the reasons behind my decision is the fact that I had initially paid for a fully assembled slide. It was my intent to receive a complete product without having to go through the hassle of removing any internal components from my OEM slide. In other words, I expected a hassle-free experience and a ready-to-use item. Unfortunately, the offer you've made seems to require me to dismantle certain parts, which contradicts my initial intentions.
  
  Secondly, it's important to emphasize that the purpose of my purchase was to acquire a slide in its entirety. If I had wanted mere individual components, I would have chosen to buy the slide separately in the first place. However, my expectation was to have a fully assembled slide that could be immediately put to use without any additional steps or requirements. Therefore, the offer you've presented is not aligned with my original purchase intent.
  
  In light of these reasons, I kindly decline your offer. I hope you understand my perspective and respect my decision. I would appreciate it if we could explore alternative options that align more closely with my requirements and expectations.
  
  Please let me know your thoughts, and if there are other possibilities we can consider. I look forward to your response.
  
  Best regards,
  
  JP
  

  
  

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is untested garbage. I spent $400 extra on two of their "parts kits" just to ensure that there would be no extractor issues. These "extractors" are garbage and they know it. I am putting what they are doing, out there.I have the same error, twice. I bought two of these? That was dumb. There is a seam on the inside of each which scratches a line down the center of the hood of my expensively engraved & coated barrels. These extractors are so badly "custom shaved" that they don't work... & they know it because; DV8Dynamics isn't testing them.These sides/extractors rip bullets apart & leave the bullet-head jammed in the barrel. These extractors are so sharp that it damages cycled bullets beyond further use. They are going to kill people with their garbage! Is ********** kind to gun manufacturers who make deadly parts? I am happy to testify in any court cases against their manufacturing negligence; at the moment. That is where I am at!Where are the 2 functional extractors that I paid $400 for? ... Actually, $1106 for; as the system I bought from them is useless unless the system functions. I don't have that! They know it, too.Their Stuff DON'T WORK! THEY OWE ME $1106. RUN from them!:-(#DV8 #DV8Dynamics #RaptorOne #Raptor1 #DeadlyProducts

  Business Response

  Date: 11/28/2023

  The problem the customer is describing is not with the extractor or the slide. The problem is with the barrel he is using. We have responded to the customer directly and let him know the same information. He also did not pay $400 for the extractors, each extractor is $50.

• Initial Complaint

  Date:10/25/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has failed to provide the product in the agreed deadline and is not reachable by phone, email or social media.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-10-22 on order #42123]Raptor One Springfield Aftermarket Billet Slides.
  :
  XD Series
  :
  3" Subcompact - 9mm $ 358.00
  :
  [ T******* *** ] [ ******* ***** **** ] [ Swampfox Kingslayer, Liberty, Justice ]
  :
  XD/XDm Parts kit for: 9mm & .40SW $ 185.00
  :
  OTHER > Custom Single Color not listed [ specify color below ] $ 75.00
  Custom Color:
  Distressed Red Cerakote
  Trjicon RM06
  1 $ 618.00
  
  Finally received the slide on 9-12-22 and it was in USMC RED and not the Distressed Red Cerakote I ordered per web site photo I attached. Also, the slide is very tight to assemble nor will it slide all the way in to the frame making the gun inoperable. I promptly emailed DV8 sending them pictures on my new slide and also their own web site photos showing they sent me the wrong color and the send me this email back:
  
  "As I have said in all my previous e-mails and sent you a screenshot of the cerakote option. You have to select Distressed option not write it in. That is why it is a separate option from all the other options. And it is at a different price. You can’t write it in! You can only select it and pay for it. You did not select it and did not pay for it."
  How can I write that in or the order receipt they sent me?
  They also sent me this email regarding the fitting issues:
  "Our cerakote option is very straight forward. The Distressed option is called “Distressed” so that is what you would need to choose to get Distressed. Our FAQ goes over what you need to do to break in your new slide. All sales are final, if you need assistance we can assist you with the break in of the slide."
  
  I myself have over 30 years experience in CNC machining and I would never send a product like this out to a customer, let alone speak to a customer in the way DV8 has. They haven't even offered to take the product back for repair, which quite frankly, I wouldn't trust them at this point anyway. I would want a full refund.

  Business Response

  Date: 09/14/2022

  The customer chose OTHER > Custom Single Color not listed [ specify color below ]$ 75.00 option. Which is a single color yet wrote in Distressed in the color notes. The Distressed option comes as a separate option which costs $95 not $75. The customer selected a single color and paid for a single color $75 and received a single. If the customer wanted Distressed he should have picked the Distressed option. We have explained it to him via many e-mails. It feels the customer was trying to avoid paying the $95 price of the Distressed option by trying to circumvent it. The Distressed option is very clearly marked and it is a different price so there is no confusing it. The customer mentioned the tight fit and we notified him that it will be tight and needs to be broken in and let him know how to break it in and we also have that information available on our website in our FAQ. We also offered to help him with it and the customers kept e-mail over and over about the color and did not respond about the fit. 

  Customer Answer

  Date: 09/15/2022

   I am rejecting this response because:
  
  
  The photos clearly show the color is incorrect and the copy of the order attached clearly indicates "distressed". The cost of the slide was all lumped together so how is one to know whaat does or doesn't cost extra? For DV8 to comment that I was trying to get out of paying extra is ludicrous. Thats no way to speak to a customer that could buy more in the future and refer many friends to DV8. I have several XD9s that I would have bought for from DV8 if this one would have been successful.

  You can see in the photo of the distressed red which is taken from DV8 photo gallery and they sent me USMC red which can also be found on their photo gallery.

  
  

  I have also attached photos and videos showing the DV8 slide is very tight and wont allow the barrel to mate properly to enable the slide assembly to install properly. In the video I show the variance in the barrel seating properly in the OEM slide but not properly in the DV8 slide. This feature was mismachined making the slide non functional.

  
  

  Photos also show the "chambered round" indicator missing from the new slide as well.

  
  

  I just want a full refund and I will go away.