Reviews

This profile includes reviews for autopom!'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  autopom!

  23591 El Toro Rd Ste 229 Lake Forest, CA 92630-4760

  
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  autopom!

  22651 Lambert St Ste 102 Lake Forest, CA 92630-1611

  

Review Details

• Review fromKevin L

  Date: 05/20/2025

  5 stars
  (Disclaimer: This review is based solely on the customer service I received when setting up the policy. If and when I need to file a claim under this coverage, I will update this review to reflect my full experiencepositive or negative.)Best **************** Ive Had in Years Thank You, ****** I recently worked with ****** ***** at autopom! to get extended coverage for my Kia ******** and the experience was everything a customer hopes forprofessional, patient, and personal.****** took the time to break down different coverage tiers, explain how administrators work, and walk me through why certain components (like seals, gaskets, and electronics) matterespecially on a performance car. He didnt just answer my questionshe answered the ones I didnt even know to ask.I never felt rushed, pressured, or upsold. He built a policy that made sense for my car and my life, and even applied a military discount without me having to ask. The entire process felt thoughtful and fairlike someone was actually looking out for me, not just trying to make a sale.If youre a veteran, a performance car owner, or just someone who wants real peace of mind with your coverage, ask for ******. He raised the bar and made me actually trust the process.Thank you, Robertand thank you autopom! (Hope I don't regret this review??)

• Review fromRichard S

  Date: 04/10/2025

  5 stars

  Richard S

  Date: 04/10/2025

  I am very happy with the professional guidance i recieved to select a warranty that exceeded my needs at very good price . I would recommend that anyone shopping for peace of mind would consider Autopom.
  

  autopom!

  Date: 04/26/2025

  Thank you for the wonderful review! We're thrilled to hear our team helped you find the perfect coverage at a great price. Your recommendation means a lot!

• Review fromBrandon P

  Date: 04/01/2025

  5 stars

  Brandon P

  Date: 04/01/2025

  Great company that respects customers and is very professional. I will gladly purchase extended car warranties from them in the future.
  

  autopom!

  Date: 04/02/2025

  Thank you for your kind words and for sharing your experience! We truly appreciate your trust in our company and are delighted to hear that you found our team professional and respectful. If you ever have any questions or need assistance, please dont hesitate to reach out. Safe travels!

• Review fromDAVID D.

  Date: 03/18/2025

  1 star

  DAVID D.

  Date: 03/18/2025

  My issue is that I was told by my AUTOPOM Protection Specialist (****** *.) that I could do my own oil changes, antifreeze flush, brake pads etc. under my 48-month Service Contract, all I needed to do was forward the receipts to HEADSTART, the people who cover the service contract. I did this during year #1 of my 4 year Contract and I was reimbursed. On year #2 they denied everything other than my (inspection sticker $25). I called Autopom and they sent me to take it up with Headstart, they said they only reimburse for service done at a certified repair shop. The service contract does specify that in the hand book. So now that it seems people don't use their last name but only an initial it's impossible to get that person who sold me on this, it was a direct lie, I wouldn't have signed up if he was straight about the service contract. I just made my last monthly payment, they get paid in full by the 2nd year, your covered for an additional 2 years, how convenient now they deny payment for maintenance items now that they have been paid in full! It's a shady deal, I shouldn't have to chase their chosen ************************ (*********). I thought I was on a recorded line on 3/9/2023 with ****** *. but nobody seems to know him?
  

  autopom!

  Date: 03/30/2025

  We appreciate you taking the time to share your experience, and were sorry to hear about your frustration regarding your maintenance ******** clarify, you purchased two coverage agreements: the service contract, which provides coverage in the event of a breakdown, and a separate maintenance agreement, which allows for reimbursement on select maintenance services. Although your service contract permits some documented self-maintenance (such as oil changes) to support future breakdown claims, the separate maintenance agreement does not. According to the maintenance agreement terms, all covered services must be completed by a licensed repair facility to qualify for reimbursement. We understand that your administrator, Headstart, previously approved a one-time self-maintenance claim for you as a courtesy; however, they have since clarified that they must adhere to the written terms moving forward.Regarding your Protection Specialist, ****** is a member of our team, not Headstart's, which is likely why they could not transfer you to him. If there was any misunderstanding during the initial conversation, we sincerely regret any confusion this may have caused. Our goal is always to provide clear and accurate information about coverage terms.We appreciate your business and would be happy to address any further concerns. Please feel free to contact our office directly so we can assist you.

  DAVID D.

  Date: 04/05/2025

  first of all, i don't have an Administrator, he (****** *.) is your employee, not mine. Why is ****** selling something he's not accountable for? If ********* had their Administrator involved at the time of purchase I would think that person would have explained the terms clearly and I wouldn't be complaining to the BBB. And now Autopom passes the buck to Headstart who plainly says read the contract. What a way to do business. Not satisfied with all the lip service, hope i don't ever need to make a claim, can only imagine all the reasons why they won't cover any issues

• Review fromLonnie B

  Date: 02/10/2025

  5 stars

  Lonnie B

  Date: 02/10/2025

  ******* was Sooo helpful in assisting me with my decision making process in the purchase of an extended warranty for my 2015 ***** CT200h. I would highly recommend that you give her the opportunity to do the same for you. Thank you *******!******
  

  autopom!

  Date: 02/14/2025

  Thank you so much for taking the time to write a review! Were thrilled to hear that ******* was able to guide you through the decision-making process and make purchasing a vehicle protection plan for your 2015 ***** CT200h a smooth and positive experience. It means the world to us to see ******* recognized for the care and dedication she brings to helping our customers.Your recommendation is truly appreciatedits one of the highest compliments we could receive. Thank you again for choosing autopom! and for sharing your experience.

• Review fromDAVID W

  Date: 09/27/2024

  2 stars

  DAVID W

  Date: 09/27/2024

  The Autopom policy looked really good when I purchased it.. One thing that was not clear was labor costs and costs of parts are limited.. This is not transparent in the policy fine print... ****** X3 was at the dealership for an issue. I found out that maximum payout for Autopom was $160 an our for labor and $110 for the part.. The Dealerership wanted $265 an hour for the labor and $250 for the part... So $245 came out of my pocket to cover what the Autopom policy would pay for labor and parts.. Autopom uses a statistical average to use as a labor and parts price guide.. The Statisitcs and data come from an independent research company that they probably own or have some type of mutual relationship with.. ******** on average labor and parts costs is nowhere close to actual values as of September 2024.. As a result be prepared to pay out of pocket for part of labor costs and parts costs.. I'm lucky there was only an hour of labor on my car.. If there had been several hours and more parts involved I could have been out of Thousands of dollars.. Beware!! Don't get stuck like I did.. Once you are stuck at the dealership, you may be forced to pay a big diagnostic fee, even if you don't have the work done. I learned something the hard way, hope this info helps someone else
  

  autopom!

  Date: 02/07/2025

  Thank you, Mr. ******* for taking the time to share your feedback and for allowing autopom! to assist you with your vehicle protection needs. We truly value your business and appreciate the opportunity to address your *********** clarify, autopom! serves as the marketer or broker for vehicle protection plans, while a third party, **************** handles the administration of your contract. We understand the importance of clarity, and we want to take a moment to explain some key details included in the contract.Your contract specifies that fair labor charges are determined using nationally recognized labor guides, such as Motors, ********* and ********* It also states that replacement parts may be of "like kind and quality." While some dealerships adhere to these national labor guides, others may not and could have policies requiring the exclusive use of parts they source. This can sometimes result in differences in repair cost *************** provide greater flexibility, your contract allows you to have repairs done at any ***-certified repair shop. However, for ease and alignment with the contract terms, we recommend considering shops within the ************* network. These partner shops honor the national labor guides and use quality parts while offering fair pricing, which we find helps eliminate many of the challenges customers sometimes experience.We understand you were unaware of this ************* option during your experience. To ensure fairness, autopom! issued a courtesy reimbursement of $245 to cover your out-of-pocket expense. Its important to us that you feel supported and valued as a customer.Once again, thank you for your business, Mr. ******* and for sharing your thoughts with us. Your feedback helps us continue to improve, and we are grateful for the opportunity to have assisted you. If theres anything further we can do, please dont hesitate to reach out.

• Review fromHeather J

  Date: 08/23/2024

  5 stars

  Heather J

  Date: 08/23/2024

  Great customer service! They will work with you and respond quickly to any claim, questions, or concerns. Thanks ****** and ******!
  

  autopom!

  Date: 08/27/2024

  Thank you so much for your kind words and for sharing your positive experience with us! We are thrilled to hear that ****** and ****** were able to provide you with the quick and effective service you deserve. At autopom!, we are committed to delivering outstanding customer service and ensuring your vehicle protection needs are met swiftly and efficiently. We look forward to assisting you with any future needs or questions. Please don't hesitate to reach outour team is always here to help!

• Review fromaustin t

  Date: 08/06/2024

  1 star

  austin t

  Date: 08/06/2024

  i have been with autopom for about two years now, and never made a claim'Three weeks ago i made a claim on my car i went through the process that was given to me by their claims department' the said that i need to take my car to a ASE certified shop and i would have to pay for them to put it on the machine/Diagnostic testings. I did everything they told me. i went to pick up my car and paid for the tests done and the shop said that they talked with Autopom and autopom said that they will contact me, autopom never contacted me i had to contact them and when i called them know one seems to know what i am talking about and then they said it , they were waiting on my payment to clear or something so i followed up and there was nothing wrong with my payment i was paid up, then they sent me to customer service and then customer service would transfer me to claims this went on for three week, i even called **************** whom is supposed to be my representative or liaison for autopom . i called him again him and autopom again on August 5/2024 i left a message and i could never get through to anyone, as long as i have been with them i have never had a problem with getting through to them until i made a claim with them and now i an getting the run around and no return calls or anything, i would not recommend these people to anyone. they do not live up to their word unless it's in their contract in getting your car serviced but they will make sure they send you out your payment statement. here it is August 6, 2024 and i have not yet heard anything from them. they neeed to be investigated. i do not want to deal with them anymore. i am sure some of these reviews they have something in common. i want back what i paid into this warranty i dont anything else to do with them
  

  autopom!

  Date: 08/13/2024

  We sincerely empathize with your experience and understand how disheartening it can be when navigating claim issues, especially after being a loyal customer for two years. At ********************, we pride ourselves on delivering exceptional customer service, and we typically receive high ratings in this area. It seems there was a miscommunication in this instance, possibly due to contacting your salesperson rather than our customer service team directly. The ******************** customer service number is *****************. Today, our owner reached out to you to clarify the proper process for receiving assistance with your claim. We are committed to ensuring that you receive the support you need, and we appreciate your patience as we work together to resolve this matter. Please know that your concerns are important to us, and we are here to help you navigate the next steps.Thank you for bringing this to our attention, and we look forward to restoring your confidence in our services.Warm regards, The autopom! Team

• Review fromJay R

  Date: 07/24/2024

  2 stars

  Jay R

  Date: 07/24/2024

  THIS WAS THE RESPONSE AFTER WAITING 2 MONTHS FOR A REFUND!!Copied from your policy:"CANCELLATION PROVISIONS: If this Contract is cancelled within the first thirty (30) days from the Contract sale date and no claims have been filed, then You will receive a full refund. If this Contract is cancelled after thirty (30) days past the Contract sale date or after a claim has been filed, then You will receive a pro rata refund less any claims paid under this Contract. Pro rata refunds are determined by multiplying the amount You paid for this Service Contract by the lesser of the following: (a) the number of covered days remaining on the Service Contract divided by the original number of covered days, or (b) the miles of remaining coverage under the Service Contract divided by the original number of covered miles. A cancellation fee of $75 will be charged for all pro rata cancellations made by the Contract Holder From your purchase date, 06/19/2023, 23.9% of the policy term has passed and is considered "used" with 76.1% of policy time remaining. In total, your policy cost was $3,625.20. Since you were on a payment plan, the amount you've paid toward the coverage has to be added to the calculation as well.To calculate your prorated refund, you start by taking the 23.9% of the contract total $3,625.20 which equates to $866.42. As the "used" amount, this would get subtracted from the amount you have paid toward the policy.You paid a total of $1759.76. After subtracting the "used" amount, your prorated refund would calculate to $893.34. From there, any claims paid along with the cancellation fee are deducted.You had $1,110.10 paid in claims, so unfortunately no refund is due because the claims paid under your agreement exceeded the calculated prorated refund.
  

  autopom!

  Date: 07/28/2024

  After receiving this review, I called and had a cordial conversation with the customer, who expressed his belief that we owed him approximately $570 based on his calculations. During our discussion, I guided him through our calculations, which align with the terms of the contract. Nevertheless, the customer maintained that our figures were inaccurate. I asked him to email me his calculations, but I have yet to receive them. I reassured the customer that I would gladly issue a refund for any amounts owed if he could demonstrate that our calculations do not comply with the policy terms.It's important to note that refund calculations can vary by state and by policy. All policies are filed with the state where the customer resides, and refund calculations are clearly documented in the customers agreement. ********************** strictly adheres to these guidelines.

  Jay R

  Date: 07/28/2024

  Autopom,, the company that just 3rd party sells for NAAC (NORTH AMERICAN AUTO CARE) will tell you everything is covered until you put a claim in like I did after a year of the beginning of the contract. North ****************** was who they tell you to call and I was denied a claim for my catalytic converter which said they do cover in the policy. I was told by my attorney to tell them that he reviewed the contract and I am covered. Two more attempts to get them to cover it finally worked. They paid $1,100 but I had to paid them $100 deductible and close to $2,000 when I sold the vehicle and did not need to keep the policy. As you see they will not refund anything after cancellation and it's almost impossible to get them to pay for a claim. Two stars is being very nice.

• Review fromRaygan D

  Date: 06/19/2024

  5 stars

  Raygan D

  Date: 06/19/2024

  Whenever I needed support or guidance, AutoPom has always been there to address my concerns, lend an ear, offer recommendations, and stand up for me, regardless of how many instances it required. I have received numerous phone calls from the company's owner on multiple occasions.This organization functions as a middleman, serving as a mediator between the parties involved. They engage in negotiations on behalf of both you and the extended warranty company. Well, thats what they did for me. Regrettably, there have been multiple cases where extended warranty companies have refused to honor claims submitted by repair facilities. The extended warranty provider declines a portion of the claim, resulting in me having to agree to pay hundreds or thousands of dollars. If it's expected to be included, then absolutely not!Every time, I politely call AutoPom and ask if this is covered, or if this is considered "ordinary" or within the usual range. I have no expertise in mechanics or law. I am familiar with the terms of my contract. There have been instances where I was mistaken. To ensure my complete comprehension, they kindly clarified the specifics by mentioning the possibility of taking my car to an alternate repair shop, and all my other rights. During that period, they went to the extent of assisting me in locating a warranty-covered shop within my town, and towing company. They offer military discounts, cover older cars with high mileage, reward loyalty, and paying off your contract early or in full. I have had two Volkswagens covered through them that both have had over 130k miles and now will be covered with full extended warranties through 250k miles. You wont find another company that will beat that!
  

  autopom!

  Date: 06/20/2024

  Thank you so much for taking the time to share your positive experience with autopom!. We are thrilled that our support and services have consistently met your expectations. We prioritize advocating for our customers to ensure they receive the coverage detailed in their contracts. Your review reaffirms the hard work we put in every day. Should you have any further queries or need additional assistance in the future, please feel free to reach out to us. Thank you once again for your kind words and continued support - Team autopom!