Reviews

This profile includes reviews for autopom!'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

autopom! has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  autopom!

  22651 Lambert St Ste 102 Lake Forest, CA 92630-1611

  
• 

  autopom!

  23591 El Toro Rd Ste 229 Lake Forest, CA 92630-4760

  

Review Details

• Review fromAlexander P

  Date: 10/05/2023

  5 stars

  Alexander P

  Date: 10/05/2023

  I don't often write reviews but all I can say is WOW. I did my research on extended warranties as I was buying a 2016 escalade that had only 22k miles back in 2020 and I know electronic failures can be expensive. Here I am in 2023 and I had to make 2 claims at the same time regarding my engine lifters going bad and my navigation unit not working. I called **** in the beginning really to just ask for advice on submitting a claim. He warned me that the warranty company would only pay a certain hourly rate and I could get stuck with the rest. Because I felt my issues were serious I went to the dealership. The discrepancy was $40 dollars an hour difference out of pocket. I again called **** to just see what he thought because I was going to have to come out of pocket for the difference. **** told me to send over the repair order when I got it and we left it there. I was out of office all the next day but got a voicemail from the dealer servicing department stating that it looked like the warranty company offered more. Today it dawned on me that **** might have had something to do with that so I called and I was right. **** pulled the average hourly rates from that zip code and sent them over to the warranty company and they agreed saving me $600. **** went above and beyond and this is real service. It seems like you hardly get service from anyone any more. I'm not saying **** is going to pull a rabbit out of a hat but he just might. I can't thank you enough and I'm super glad that I bought this extended warranty. I know I could have had the job done cheaper but I chose to go with dealer more for their expertise on the problem. If was something simpler, I would go to a reputable local mechanic. Thanks again ****! One of the reasons I went through Autopom in the first place was because it seemed like they cared and in the end I found out they did. Highly recommend.
  

  autopom!

  Date: 10/06/2023

  Thank you for your wonderful review! I shared it with my team as it reflects our commitment to going above and beyond and caring for our customers here at Autopom. Best regards!

• Review fromMichael S

  Date: 08/12/2023

  5 stars
  We recently brought our car in for a routine 110k service on Aug 4th, during which our mechanic noted a couple of issues, the total cost of which to repair came in at around $3000. The owner of the shop immediately contacted Claims, but was told our warranty had expired. In pulling our contract at home, it stated the expiration date was Aug 5th, not Aug 4th as Claims had indicated. My very first instinct was to contact ****, the owner at Autopom. A nicer, more down-to-earth, man you couldn't find. I explained our problem in detail, and he, too, verified through his records the same expiration of Aug 5th. **** and his team worked diligently and tirelessly for days through every level of the Claims arm of the company with one goal in mind-to ensure that they would fully honor the terms of the contract as it was written. And that is precisely what they accomplished. The claim was re-opened, an inspector came to the auto shop and evaluated the car, a report was written and, within 2 days, we received a call from the owner of the shop. Of the roughly $3000 requested, just a shade under $2800 was approved! That's over 93 pct that we didn't have to come up with out-of-pocket. To say we were elated is a mild understatement! Had it not been for ****'s persistence in trying to do what he knew his customer deserved, none of this would have happened and we would have been much worse off for it financially. We simply cannot thank **** enough for his efforts as our unwavering advocate in this matter. ****, from the bottom of our hearts, thank you!

• Review fromTyler N

  Date: 05/25/2023

  5 stars

  Tyler N

  Date: 05/25/2023

  So I bought a extended warranty though ******** back in I believe July or August of 2022. It is now May of 2023 and my transmission started acting up. I called ******** and told them I was taking to the shop. Well after my truck was looked at and they set out the guy to look at my truck, they denied my claim. They said that my truck has a leveling kit and over sized tires on it (and it does). I told them up front that it had all that when I purchased the plan and everything was good. Well no it is not. I am giving them 5 stars because the owner of ******** call me to express his concerns with me and that he offered me a 100% refund plus extra some on top of the full refund. I talked with the owner for like 20 mins and he was sorry that this happened. I was expecting to receive 100% refund and he went above and beyond to help me out. I'm still having to pay out of pocket for my transmission rebuild but with him going above and beyond it made me feel better and to know that he did not have to do what he did but he did it anyways. I'm sure people will say he has the money so he should pay for the repair but he did more than he was obligated to give. In my book the way he handled my issue speaks alot about the company he has built. He did alot more than other companies would ever do, and for that when my wife's vehicle runs out of factory warranty I will use them. It was unfortunate what happened to me with my warranty but I feel he was beyond good with me.
  

  autopom!

  Date: 06/09/2023

  Thank you so much for taking the time to write such a kind and thoughtful review. It means a lot to me, and to everyone here at autopom! I thank you greatly for your understanding, and I trust that in the future, you'll be able to rely on autopom! when your wife's car needs a protection plan.Once again, thank you so much for your kind words. It has been an honor helping you through this difficult experience, and we look forward to serving you again in the future.

• Review fromM C

  Date: 08/04/2022

  5 stars
  It the world auto world, especially insurance and warranty - it seems more and more these days it's hard to find good honest salesmen... putting these words together lends itself to almost being oxymoronic. Not when it comes to Autopom. I had the pleasure of working with ****, the owner I believe, and he/the company provides straightforward and truthful advice, really looking out for their customers. Furthermore, they offer many valuable and affordable options. Highly recommend!