We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Battery Supplies

Ipod Battery Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Supplies.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an iPod touch 3rd generation that needed a replacement battery installed. So I logged into www.ipodbatterydepot.com and purchased that service. I chose their normal install service option 2, and they charged my credit card $65.87 on 5/17/2023. Then 2 weeks later I received from them a pre-paid **** Priority shipping box, for shipping my iPod to them. The **** tracking no. was ********************** and **** confirmed that my iPod was delivered to their ************* address on 6/3/2023 at 10:57 a.m. (Please notice that this address is different than their *********** address listed in the BBB website). According the information in the following link, *************************************************************************, under Option 2, my iPod should have been shipped back to me 5 days after they received it. Yet I never received my iPod.I left several messages on their answering machine, (They never pick up the phone). I also left a Support Ticket message on their website regarding this matter. However they never responded.For your information, I contacted ********* regarding the $65.87 charge on my credit card, on 7/8/2023. They opened an investigation (Dispute ID: ***************, and issued me a conditional $65.87 refund till they complete their investigation. So I am quite certain that I will get the keep the refund permanently, once they complete the investigation. But I want my iPod back as well, or if they lost my iPod, I want the company to reimburse me $100 so that I can purchase another used iPod, and that is my request here. Looking at ****** maps, it appears that the address in ************* to where I mailed my iPod is a private residence, while *************** address is a *** store in a strip mall. I have not contacted any attorney, nor filed a lawsuit. However, I have also reported them to the **************** ******************

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an iPod battery, when it did arrive, it didn't fit, it was too fat. See the attachment that clearly shows it is the wrong size. I followed the instructions for an exchange and mailed back the battery. (I have delivery confirmation) I made three communication attempts to avail. I would like a refund or a battery that fits.

  • Initial Complaint

    Date:04/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered battery and installalion service for my ipod and after a month of waiting and sending text and telephone calls, never has a response from the company. I did called my bank to make a dispute to get my money back. This company is scam. I wish i can get back the ipod which belong to a dead friend for a gift. Thank you. I have the entire order number: ******.

  • Initial Complaint

    Date:03/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BBBorg,On 2/18/23 I paid $55.94 by credit card to ipodbatterydepot.com. I would send my ipod by mail to them and they would change the battery and mail it back to me. I spent $11.50 for shipping and handling by **** for which i have a receit for. Ipodbatterydepot.com gave me a false address to send it to. I got the package back stating that it was undeliverable. I have emailed them numerous times and have called them by phone. They never respond back to me and there is no one there to pick up the phone. So far I have lost a total of $67.44 Please help me in any way that you can.

  • Initial Complaint

    Date:01/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received my IPod battery kit order on 12-11-22 from IPod depot finally. But while weeks went by and know response from this company regarding my order, I found the same IPod kit locally and purchased it. So once this order on 12-11-22 arrived I turned around and re-mailed it back to IPod Depot on 12-12-22. Several weeks went by and I sent a email asking why I havent received my $25.94 credit on my CC yet. This was on 12-24-22. A few days went by with No Response. On 1-1-23 I then filled out there return ticket request form explaining Ive sent my battery IPod kit back to you weeks ago and still havent received my Credit. Its now 1-8-23 and still havent received a email or phone call regarding my return. Have I been ripped off? Does this company simple steal customers money? This is really a simple return transaction and a credit to my CC I used. This company guarantees with in 30 days of returns you will receive a Full Refund. My return qualified for this.My original order number was ******

  • Initial Complaint

    Date:08/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Battery and insertion kit purchased, received delivery date but never delivered 2 responses from them, one sorry not yet delivered and one that order being investigated Order number was 654906.Order/purchase date was July 27 and credit card charged July 30 to retail sales online

Ipod Battery Depot is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.