Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been working on the Chaturbate platform for 7 8 years , on the account (bush_woman) on 13.11.2024 Chaturbate blocked my account I received no warning just a message that appeared on the screen We have reasoning to believe that you may have raped our terms of service., I still tried to send an email I posted on form (**********) where is a representative of Chaturbate and still told me that I received a ticket and can not help me ( , considering that I did not receive any email until finally I received an email where I was told why I received the banner on 22.11.2024 for violating their terms and reply to email to lift my suspension , I replied to the email but the account is still suspended and no money I received already had the money transferred after the account but they made me stop (1700) dollars , can you help me ?Thanks

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from them stating that my account had been accessed by someone in ********* and it had 2 options to click, either yes it was me, or no it was not me. It wasnt me so I clicked no it was not me. A few days later when I tried to log in it would not accept my password. So I asked to reset it through their reset option. It said that they sent a reset email to my email account ****************** but they didnt. I checked spam and trash folders also as well as inbox. I tried several times and never got a password reset email. I contacted them through their chaturbate website customer service and reported the issue and never received anything back. Ive spent more than $2,500 on this account only for them to cut off my access to it. I want this fixed immediately and want access back to my account. If someone has hacked my account, Im willing to provide whatever proof they need to verify that it is indeed MY account.

  Business Response

  Date: 12/04/2024

  We confirm that Chaturbate support responded to ******* ***** email on 11/29/2024, referenced in ticket #********. In order for us to fully assist ********** he needs to review the email and use the reset password link provided to regain access to his account *******.

  Customer Answer

  Date: 12/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Account Ban and Fund Confiscation Request for Resolution Dear BBB,I am filing a formal complaint regarding Chaturbate's actions that have affected my account and ******** account Simply_Rhea was registered in August 2024. On November 15, I requested my first payout, using another persons Paxum account because mine was under verification, which I understood was allowed.On November 18, I was asked to provide documents verifying the recipient's identity and age, which I submitted immediately. However, on November 19, I was informed that the recipients Paxum account had been permanently banned. I was told to update the recipients details, but the link provided was not accessible due to technical issues. I reported this to Chaturbate support.After my Paxum account was verified, I contacted Chaturbate to assist with updating the payment details. My messages were ignored, and my account remained restricted. On November 26, I received a notification that my account had been permanently banned, and my funds were confiscated. The reason stated was that someone previously banned might have accessed my account, which is falseI am the only one with access.Chaturbate cites a vague notification for the confiscation, but their explanation is unclear. Despite multiple requests to resolve the issue, Chaturbate has not addressed my claims. Their refusal to communicate or resolve the issue has caused considerable financial loss, emotional distress, and uncertainty in my ability to continue using the platform.I am requesting:1. A refund or transfer of my funds (over $200) to my verified Paxum account.2. An appeal form and fair review of my case to restore my account and payment **************************** lack of communication, transparency, and support has caused financial hardship and significant stress. I am requesting BBB's assistance to resolve this matter fairly, as I believe the companys actions are unfair and harmful.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5, 2024,during the process of restoring access to one of my accounts on the ******************** platform, I discovered an account under the name "your_angel_98," which was blocked. I did not remember creating this account and assumed it was mistakenly associated with my email address.Since Chaturbate blocks all accounts associated with a users name if one account is banned, I did not anticipate that this could cause any issues. At the time I contacted support, all my other active accounts were functioning correctly, with no violation notifications, including the account created in 2017.I reached out to Chaturbates support team requesting the deletion of the "your_angel_98" account and its disassociation from my email, as I considered it a mistake. However, on October 14, 2024, I received a notification stating that my primary account had been permanently banned allegedly due to fraudulent ************ attempts to halt the deletion process and file an appeal were ignored, even though in each message I affirmed the authenticity of my documents and expressed my willingness to provide them again.I also attempted to contact the company directly to receive a clear explanation, but the company responded only to state that their decision was final and that they would no longer respond to my inquiries.Chaturbates support team has completely ignored my requests, leaving me in a state of uncertainty and stress, without the opportunity to defend my rights. I am also unable to access frozen funds on the platform, preventing me from managing my earned money more$4000.Demands:1.A proper explanation of the reasons for the ban, including information on which document was marked as fraudulent and the grounds for this decision.2.Provision of an appeal procedure and the opportunity to challenge the company's decision.3.Restoration of access to my funds on the account or their ************************** return.I hope for your support in restoring justice and protecting my consumer rights.

• Initial Complaint

  Date:10/13/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up and paid ***** and right after payment they banned my account I contacted them after on 10/10 still no response from the company

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for 2nd package tokens and company blocked my account without a word I emailed them on 10/4/24 and still no response. Terrible company

  Business Response

  Date: 11/04/2024

  After reviewing, Mr. ******* ********* refund request we have decided to refund the remaining tokens that he had left on his account which was 200 tokens that amounted to $20.99. He has multiple accounts that were banned due to several chargebacks on multiple accounts which came after the tokens had already been spent. We have responded to ********** on case #******** letting him know that we have refunded his purchase and that his account and future accounts will be banned due to the chargebacks.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have taken tips I paid for the performers and blocked me out with out a word. Been on this sight for over a year and want to know if there still using the account. And no avenue to contact them how convenient

  Business Response

  Date: 09/12/2024

  This will confirm that, contrary to ******************** statements, there are currently no restrictions on his user account, and he has been in contact with our customer service team through email.  To the extent that ****************** is unable to access his account due to him not remembering his password, we suggest that he may try our self-service password reset facility, which can be accessed via the following URL: ***************************************************

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chaturbate a company ran by multi media llc. Runs a adult website. They charge a monthly fee or subscription. A couple of months ago Chaturbate discontinued my account. Im ok with that part. They blocked my access to the site which is fine as well. But they keep taking my monthily fee of ***** for the last 5 months. On two accounts. If they arent giving me access why are they still taking my money?

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company arbitrarily closes one's account, claiming that they "have reason to believe you've violated our terms and conditions." They block the link to terms and conditions, so a client or model can't even look over the term. The customer service call center is never staffed: there's an outgoing message stating usiness hours and asking you call back then - when you're calling during their business hours! When you send an email requesting information and appeal, they never respond. I just created this account on July 12, and purchased $62.99 worth of tokens. On July 17, as soon as the $19.99 charge went through when I upgraded to Supporter level, they closed my account (and didn't refund the $62.99 or the $19.99). I hadn't even used the site again until the 17, have had no chats, and they accuse me of violating terms but don't specify, and they don't respond to emails or phone calls! SCAM BUSINESS! I've started a dispute with my credit card company and intend to file a coplaint with the State of *********************** of ******** Protection.

  Business Response

  Date: 07/25/2024

  This will confirm that we have responded to ****************** email sent to the Chaturbate support team, reminding him of his prior permanent ban from the Chaturbate platform on May 30, 2023, when **************** was informed that any attempted access of the site in violation of his permanent ban would result in an immediate account termination, without warning, and that the tokens associated with any banned account will be deemed forfeit.  As a one-time courtesy, we have refunded the two most recent purchases he mentions in his correspondence to the BBB, but **************** should be aware that further refunds may not be provided should he determine again to attempt to circumvent his permanent ban.  The refunded amounts will be credited to the purchasing card account within 2 to 7 business days.