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Reviews

Customer Review Ratings

4.54/5 stars

Average of 125 Customer Reviews

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Review Details

  • Review fromJean b

    Date: 02/09/2024

    5 stars
    They are fast and efficient from start to finish. They act like they care about each person that walks thru the door. Best customer service ever! Will tell all my friends and family about this place!
  • Review fromAmanda G

    Date: 02/08/2024

    5 stars
    This company was so patient and nice to me while I had many questions about my options. They explained everything in detail and was so kind.
  • Review fromCHRIS Y

    Date: 02/08/2024

    1 star

    CHRIS Y

    Date: 02/08/2024

    NOT a loan like stated previously debt consolidation don't bother.

    Ladder Loans

    Date: 01/30/2025

    *******************************
  • Review fromMelissa C

    Date: 02/08/2024

    5 stars
    Thank you so much for the fast and easy process. The customer service team was so polite and caring. I really felt like they genuinely cared. I feel so relieved like a huge weight is lifted off my shoulders thanks to this company.
  • Review fromJessica C

    Date: 02/08/2024

    5 stars
    The most pleasant financing firm experience I have ever had, without a doubt. Ladder Loans was timely and efficient. They provided me with thorough explanations for each step and addressed all of my questions. I was therefore freed of any concerns. They are clearly knowledgeable and genuinely concerned about their clientele.
  • Review fromDanielle I

    Date: 02/08/2024

    5 stars
    My husband and I were pleasantly surprised with the communication throughout the process. We had a lot of questions and everything was answered in a timely manner
  • Review fromQS J

    Date: 02/05/2024

    1 star
    Wow horrible people, very rude and condescending. I was exploring some options and they try to talk you into there bi-weekly program. All the other reviews are right total scam. Stay clear away from these people.
  • Review fromCarly F

    Date: 02/02/2024

    5 stars
    Super quick to get back to me, really friendly, and sorted everything out no sweat. It's pretty refreshing to deal with people who actually seem to care. 10/10 experience.
  • Review fromMckenna C

    Date: 02/02/2024

    5 stars
    I had a great experience using ladder loans. They were quick and efficient. I will definitely be recommending them to my friends and family.
  • Review fromJake W

    Date: 01/31/2024

    1 star
    This is a scam. They advertise a LOAN then once youre information is taken they will say Take over your cards this is not a loan. Good thing I made them say this was a loan at the beginning of the call and recorded them switching it. Legal action will be taken. Do not get scammed ONLY get loans through accredited lenders like Banks, Experian, ******************** Karma.

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