Complaints

This profile includes complaints for Plymouth Van Lines Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Plymouth Van Lines Inc

  6420 Federal Blvd Lemon Grove, CA 91945-1352

  
• 

  Plymouth Van Lines Inc

  1420 Kettner Blvd San Diego, CA 92101-2421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  That is understtod but there was not accountability for the additional items resulting in the large increase of money. ded. Furthermore, the representative indicated there would be a different call confirming any changes in addition or removal of items. There was no mention that rates would increase because it was considered an estimate. ****** was forced to agree because she had already paid the nonrefundable deposit and was scheduled to fly out to GA the next day.********, *****, the daughter, spoke with a supervisor about the poor communication and failure to identify any additional items that took up enough space to increase the move to an extra $1300 for pick up and another $1300 added to the agreed sum for the delivery of items. The supervisor finally said he would call back the following day and reduced the amount of money charged. However, he has yet to call back. ********************* called the office again on December 5th. The office manager said someone would call back later that day to address the matter; the company did not attempt to resolve the issue. There needs to be better communication and a need for more integrity in completing such business transactions. Changing rates at the last minute when a person plans to move a long distance is preying on the person's vulnerability to make other accommodations. If ****** refused to sign the papers, she would have forfeited her $1000 and some odd deposit, her nonrefundable airfare, and other monies that were predicated on her move, which was based on the information communicated and discussed by *******************. It was never disclosed that Empire was hiring someone else to conduct the activity. Sincerely,

  

  Business Response

  Date: 12/15/2022

  When client spoke to broker, they did inform that the estimated amount of money, aka ***** quoted, is related to the estimated volume quoted. If on actual day of move, the volume is more than  the cost would reflect that  . This is what happened, there was more volume and therefore we needed to charge more. Client had the option to agree , or reduce inventory to original volume or cancel altogether. 

  

  Business Response

  Date: 01/09/2023

  Client was made aware by broker during initial estimate, that quote was an estimate and could change based on the volume taken up on move day. When move day occurred we explained that the cost would increase because they require additional volume to be transported. Client was given the option to take less volume, to keep quote at the estimate ,  or cancel altogether  but agreed to the new revised quote.

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/24/22 picked up items to be moved. When almost done loading, I was told they didnt have enough room for the rest of my items. They told me to choose what I needed for one or two more items. I tried calling the company and they did not return my calls for the next few days. the truck left with my stuff. Ive the following two weeks I got a few callas saying they would be delivering on three separate occasion and each one no called, no showed. I still had zero resolution tk my left behind one fa and no one would call me back they named ****, the owner. He never did. I left several messages and calls to him. I threatened to file stolen goods and within the hour he callled. He was rude, arguing with me saying he should have been called about the truck issue. He offered to go back and pick up the stuff which obviously was too late and I had already moved by two weeks across the country. Long story short by two weeks they delivered my stuff and items were broken and a womens cruiser was missing. Also, even though my contract was putting furniture back together I was consider they were confused I was asking. They told me to call Plymouth tk file a claim which Ive been calling and no return calls, I called the owners number ****, who claimed he was operations manager instead To respond and tell me I had he wrong number. They dont answer the phone, said the number isnt taking calls And there is no info on the paperwork to file the claim or go to a Website. My personal items are missing and a table is broke and can get no answer or resolution.

  

  Business Response

  Date: 01/09/2023

  Regarding the claim, we emailed her a  claim form on November 10 with our claim company, ***********************. We will follow up with them and find out what the status of that is.

   

  Regarding the delivery span, we made it clear that as it is a 1-3 weeks in this instance, because the shipment is combined load. We kept her in the loop multiple times.