Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  :ref ]Ok I contact you all on the **************************************************************************************************************** to verify that I had several items to install your company proceed to send two technicians ****** and **** .**** install the gas stove while ****** install the dishwasher ****** let us know we should install the sink and reschedule for plumbing I paid Fuad through the company app I got the membership when I went to it said dishwasher Fuad through phone conversation and text messages said he would have the company to correct it a couple hours after he left we smelled gas I contacted the technician Fuad via text message he ask if he could come the next morning so we turned the gas off and waited for him to come the next morning he didnt nor would he answer any of my text I then contacted the company it is then that I realized I made a mistake paying ****** for dishwasher/sink through cash app because he said thats how he gets paid fast forward I have paid him *********************************************************** now yall schedule The same ****** to come check my gas he still doesnt show up.either this is a scam or yall not hiring liscense professional Fast forward they send a technician not to fix it but evaluate it yet they have no evaluation finally I contact SDGE according to report the wrong connector to the main line was used and lose wiring in back of stove notified company with pictures Nothing not one action taken to fix it

  

  Business Response

  Date: 10/29/2022

  Hello **********,
  
  
  We sincerely apologize for the less than a negative experience.
  
  Thank you for speaking with me over the phone. As we have discussed, we have endorsed a refund for the cooktop installation. We had your Membership canceled and had endorsed a refund for the chargeback as well. All this has been escalated to **************** for processing so please wait for at least 3-5 business days for it to be processed. You can also refer to the email we sent you and let us know if you need further assistance.
  
  We appreciate you giving us a chance to rectify the situation. Thank you for bringing this to our attention.
  
  **** Support 
  
  

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September the 15th 2022 I called **** appliance repair because my Frigidaire stopped cooling. They sent out a technician named **. I'll look at my refrigerator and say that the brain needed to be replaced, there was one in stock and I would have to pay $700 for him to go and get the part. I paid the man he replaced the brain. 1 month to the day the brain stopped working again I called Al who came out and evaluated and said the brain needed to be replaced again. I asked him what I have to pay $700 again he said nope should be under warranty. He ordered it and said it would be 3 to 5 business days . It has been over a week and I have not heard from ** I have tried numerous times to contact him. Ultimately, I called **** which is who I made my original appointment with and they said there's nothing they can do because there's no record of the $700 I paid the technician. I was told I would have to work directly with him. I explained hes not calling me back I can't reach him they said they were so sorry they could no longer help me

  

  Business Response

  Date: 10/26/2022

  Hi *******,
  
  We examine the records we have associated with your information and treat every complaint carefully.
  
  Our records do not indicate any appointment scheduled under a technician named AL or ***************************** as you provided to our dispatch team, the technician applied way back January and ended was removed around February with no access to view service request.
  
  Our records also indicate that we received a call on September 15 requesting an update on a technician and a cancelation made towards the end of the call.
  
  Additionally, we send out numerous emails and SMS to confirm technician assignments for each appointment booked through ****.

  Thank you!

• Initial Complaint

  Date:10/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/4 A Tech came out to diagnose the problem with my refrigerator. He informed me that I needed a new compressor. He didn't have one and had to order it. He would come back as soon as he recieves it. He gave me a place holder date to return on 10/20. He assured me it was only a placeholder. On 10/6 the tech texted me that the compressor came in and he would install it on 10/13. I was unavailable that day so my husband took off work. The tech pulled a no call, no show. I reached out to the company who said they will reach out to the tech The tech texted me he was sick and he would install it the following Monday. That Monday, he pulled a no call no show. He finally reached out again via text and gave me his word that he will be here today and again no call no show. I reached out to **** for a full refund. Who is now sating they will only give me a partial refund. Why would I pay any fees to this HORRIBLE company. I'm out of so much time and money. The diagnosis fee was to be applied towards the work their tech was supposed to do. I wanted the tech to complete the work. He didn't show. That's there fault. They have the gall to charge me. I never received a full diagnosis and I have lost alot of time and money dealing with this situation. I demand a full refund.

  

  Business Response

  Date: 10/24/2022

  Hi ********,
  
  We tried reaching out to you bt to no avail to discuss your concern and complaint.
  
  The full refund discussed to you yesterday when your reached out to our Team via ******** messenger has been processed as soon as we let you know and we advised you that the funds will be available depending on your bank's policy.
  
  The refund that was processed is up until the tip you gave the technician.
  
  Thank you!

  Customer Answer

  Date: 10/27/2022

   
  Complaint: 18302351
  
  I am rejecting this response because: I just want to go on record saying that the conpany agreed to a refund after I filed this complaint not before. And that another company came to service our refrigerator and it was not the compressor as stated by their tech it was a frozen fan. I want other consumers to know what type of company they are dealing with. The fact that their tech didn't show and we had to fight for a refund is beyond me. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/27/2022

  
  Hi Lamonika,
  
  
  Thank you for the honest feedback. We were sorry if this was not handled promplty. This is an isolated case and has been forwarded to the Head of Technicians to have the technician followed up internally.
  
  Please accept our sincerest apologies for the inconveniences we have caused, we would never intend to mislead our customers and leave them with a non-working appliance. Our team would still be happy to assist you on future appointments with $30 discount. Hoping you will give us a chance to improve your experience.
  
  
  **** Support
  
  

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -90-day **** Guarantee parts & labor -No payments until job done correctly -Pay later online -Workers licensed -Bring all tools -Satisfaction guaranteed Not single one is true.Quote $149 remove old, install new gas line.Tech on way. Didn't show up for 3 hours. Brought friend, who admitted being HIGH.Tools, had nothing but a wrench.Had to BORROW my tools.I supplied new gas line, new cooktop, flashlights.2 men struggled with old line over an hour. Said it wasn't meant to come apart, "too difficult", carrying on, swearing, I said, "This is what you were hired for, explained in ************ description."Went outside with dog, back in, "Oh yay! We got old line off."Couldn't get single burner of 5 lit. "I don't know what's wrong with it."Had small metal pieces, I said, "Maybe these go on the burners?"Friend picked up MY phone, trying turn on, unlock. I took phone back, he said, "Sorry, thought that was his phone. They're both black."Asked main guy if worked on gas much, "No never, I don't usually do gas, just learn as I go.""So, you're NOT LICENSED?""No, I move furniture."Said all 5 burners worked.Used debit pay $149. I had pay them, right then, not online vs. ads.Card slider on phone, asked for receipt, **** would email.Didn't charge $149 I agreed to.Friend took PHOTO of my debit! Said need pic of card. "No, you don't" I was Fraud Analyst for ***** MC, Discover.Asked use br.Later, would not flush, inside broken.Charged $289 & $49."Did your guy think he did such great job that I felt need to tip him?"Pulse, "We called tech, you told him he did such great job, you felt need to tip him."Only 2/5 lit.FOUND-HIDDEN-UNDER CABINET & BEHIND COFFEE MAKER-THE *** LINE!Guy cut it off.Consumers Energy came out, must be licensed work gas in MI.Told ****, supposedly insured $5m.Overcharged, but called me a liar.2 months later, NONE 5 BURNERS WORK, MY TOILET IS BROKEN, **** STOLE OVER $300 FROM A DISABLED WOMAN, CUT MY *** SAFETY LINE, EXPLOSION POSSIBLE

  

  Business Response

  Date: 10/20/2022

  Hi ********,
  
  
  Thank you for reaching out to us. Were sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies. We have submitted an incident report to the Head of the Technicians for him to be followed up internally.
  
  
  After revving the details of your appointment, you are the one who processed the payment using your MasterCard and as responded in your email way back on August 21, the tipping is optional, just like with any gratuity, and can only be processed by the owner.
  
  Since you mentioned that there is no single burner that is working, and the service rendered was merely installation. We can send out a technician to diagnose your cooktop under appliance repair with a diagnostic fee and with a $25 discount. Please let us know if you want to proceed so we can endorse this to the team.
  
  **** offers a 90 Day Guarantee on the part and or installation that was completed on the initial repair. Any other adjustments or failure to the same appliance that is not part and/or have no correlation to the original repair completed and if an additional part needs to be replaced is subject to an additional service fee and will be charged accordingly.
  
  We are looking forward to your response.
  
  
  **** Support
  
  

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have what is called a home "Standard **** Plus Protection" since January 2022 with this company. It is supposed to cover as stated on the contract "Free repair or replacement on home appliances such as : Fridge, dishwasher, Oven/cooktop, microwave, washer, and dryer with a $79 dollar service call fee."Back on April 9th, 2022 I contact this company to notify them my fridge was no longer working and needed someone to come look at it and resolve the issue. On April 18th a technician came and looked a the refrigerator and stated the motor would have to be changed. He then sent me a quote and I contact **** to inquire why this was not covered under my "warranty" services. They stated the appointment had been schedule wrong and fixed charging me the correct amount and refunding me what had already been charged on my credit card.At this point the issues started. First the technician stated he contacted **** for a leak test to ensure nothing else needed to be changed otherwise he could not guarantee the services. after months they finally approved it. The technician came back and did the leak test and detected a leak on a different part that needed to be replaced as well. After that it took a few more weeks for **** to approve the service. Once all of this was approved the technician supposedly ordered the item and when the day came to fix the fridge he notified me the item was damaged. Now we are over a month later from when the item was reordered and they are stating the new item has not yet arrived. All together it has been over 6 months from the start of this process and I was told by **** that if I cancel my contract with them the fridge would no longer be covered even though the issue was presented to them 6 months ago when the contract would still be in effect.They stated I have had several appointments during that period and I tried to explain they were all for the same issue and nothing has been fixed.I would like the fridge to get fixed ASAP

  

  Business Response

  Date: 10/25/2022

  Hi ******,
  
  Thank you for allowing us to rectify the situation. Our team will proceed with the buyout process and reimbursement as discussed.
  
  You've confirmed and provided the necessary information to proceed and chose check as an option. We will continue communicating with you via email if you have any other question.
  
  Thank you!

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 9th, a repairman came to fix and replace a plastic pump drain return. He "fixed" it and left after we paid nearly $400. When we went to use the washer again, the cold water would not run when on a cold cycle. This had not been a problem before. My husband had him come back and the repairman said he would need to get another part and be in touch. He never contacted us again until my husband called him again a few days later. We scheduled w/ **** again and the repairman said he came to our house, but he did not show up. He cancelled the appt and said that we were not home. We waited all day. My husband called the company Fri 10/14 and "******" said someone would email or call that day or night. Again, no response. Today, Oct 17, my husband, **** called them again and they said we would have to pay the service fee again as the repairman said the water temperature is a new issue and they believe the serviceman. Originally, when **** called the repairman asking why he didn't show up, the serviceman got very aggressive with **** and hung up the phone on him. We are out money, a washer that was broken by the serviceman and are very frustrated. Terrible customer service. They clearly do not back their warranty either.

  

  Business Response

  Date: 10/21/2022

  Hi ***,
  
  
  Thank you for taking the time to share your experience and we're sorry that it was not a positive one.
  
  Our team tried calling you to discuss your concern but to no avail. After checking the details on your appointment, the technician did a Standard Repair, and no parts were used.  We would like to offer to send out a different technician to re-diagnose your appliance and have a second opinion on the repair. We will no longer be collecting another diagnostic and please let us know if you want to proceed so we can check on our technician's availability.
  
  We would also want to confirm the amount you paid you mentioned you paid $400 but it shows on our system that $181.39 has been collected. Please refer to the email we have sent you and we are looking forward to your response.
  
  
  **** Support
  
  

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 09,2022 my Dryer was not getting hot I called **** appliance repair with hum I have a member ship the problem was the Gas Igniter ***** repair my part September 26 2022 the part went out again I called they said they would have to investigate another technician came out his name was *** he said that he could not fix it they needed to get the technician that put it on ok another week week bye they send me a email saying that I been approved for my 90 days guarantee I can make an appointment to have my appliance repair I schedule the appointment for 10/16/2022 technician comes out tell me what I already know the gas igniter is out he cant fix it he doesnt have the part and they need to get the person who fix it to come out and repair it so I calls **** again and ask what is going on you know what the problem is you guys guarantee the work would be replaced. Yes now we need to see if thats the same problem as before me what it is the same problem what do I have to do to get my dryer fixed I paid ****** and had to go to the laundry Mat every week to dry my clothes when can I get my Dryer repair. We have to see what the technician says about it is it the same problem or if it something else you already know what the problem is the part he put in is not working so how long is this going to take for me to get my repair done we will email you and let you know in about 24 to 48 hours okay now my guarantee expires on the 19 they have been given me the runaround they will have to order the parts and that take time all I want to know is they going to fix my dryer in a timely matter Im disabled and cant keep going to the laundry mat I really dont have the money for that

  

  Business Response

  Date: 11/08/2022

  Hi ******,

   

  Thank you for allowing us to speak to you and provide resolution.

   

  We scheduled an appointment for tomorrow and our team is having this prioritized, we will make sure to keep you posted for any updates with your appointment.

   

  Have a great day and once again thank you for allowing us to rectify the situation.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment with **** for a technician to come out and service my dryer (9/8/22). The technician was very thorough and before starting the work quoted me for the repairs to the dryer. I agreed to the quote of $379.19 and he completed the work that day. On 10/3/22 I received a notification from **** that my account would be charged for my membership. I told them I hadn't signed up for a membership but if they had an account for me that I would like to cancel. I went through the cancellation process and was then notified that I would be billed $119.75 because I was "provided the chargeback of the member savings and waiver you received on your dryer appointment, since you opt to cancel the plan. Since your member savings exceed your plan payment, the difference is collected." Again, I never signed up for anything, I simply agreed to the technicians quote, cave him my debit card and he scanned it into his tablet. No explanation of any membership service. I would like them to payback the $119.75 for services not rendered. This was a nefarious business practice and I'd like restitution.

  

  Business Response

  Date: 10/05/2022

  Hi *****, 
  
  We tried reaching out but to no avail.
  
  Thank you for letting us know of what your concern is, after further discussion with the Team a refund amounting to $119.75 has been approved.
  
  Kindly respond to the email that we will be sending you to confirm some information.
  
  Thank you!

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previous complaint ********. ** Refrigerator not cooling. On Sept 16th **** technician **** came to evaluate problem and we paid for a service call; the fridge was then unplugged, and we purchased dry ice to avoid food spoilage. A tech was supposed to come the following morning, Sept 17th but that day we were informed that tech was in a car accident and that **** would come on the 19th. On September 19th repairs were made and we paid $1,632.75 for parts and labor. Even though parts are covered under ** warranty we had to pay for them upfront then seek reimbursement from **; this is not a sound business practice for a company claiming to be an authorized ** rep. ***** made to **, but they stated it would *********** weeks to get their check. Because fridge temp was at 50 and system running compressor running 24/7 for a week, on Sept 27th booked appointment for that afternoon. Even though **** said repairs were guaranteed for 90 days the appointment showed a service charge. After appointment window we were informed that **** couldn't come, and a new date was set for September 28th. Later informed that date was cancelled, and a new date was set for September 30th morning also with a service charge. I called ************** afternoon of September 29th; informed that there should be no SC because of warranty but that tech couldn't come till October 3rd or 4th; rep made no mention that Sept 30th appointment was cancelled. After tech no show on Sept 30th I called ************ and was told that I would be notified by email when tech would come. **** is: hard to deal with, hides behind a wall of anonymity, doesn't keep promises, nobody seems to have any authority, is inconsistent in communications (sometimes text & other times email), has no centralized customer service and doesn't care that my food is rotting.Accepted complaint **** on promise for repairs on **** 1-3pm, no show. Promised **** ****am, no show. No new schedule. Issued was escalated & promises made not kept.

  

  Business Response

  Date: 10/12/2022

  Hi ****,

  Thank you so much for being patient while the issue was escalated and reviewed.

  The request for a refund has been approved after careful and further review with the team. Someone from the team will be getting in touch with you directly to confirm some details.
  
  Thank you once again and we sincerely apologize for all of the negative experience.

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Yesterday our credit card was credited for the promised refund of the repair costs.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told on the phone by a sales representative when I signed up there would be no cancellation charges as I explained I might be moving to ************** went to cancel and was going to be charged $117.72. I emailed **** support asking about the charge and explaining my situation. They said they can not refund until after the account it cancelled. I went ahead and cancelled and was charged $117.72. Then **** refused to refund my money. I want my credit card refunded for these deceptive practices. This is not the first complaint regarding this looking at past cases on BBB.

  

  Business Response

  Date: 10/03/2022

  Hi *****,
  
  We have tried reaching out to you directly via phone call but to no avail.
  
  We sincerely apologize for the negative experience and if the membership was not explained clearly.
  
  We will now be processing a refund for the amount that was charged to you after you canceled the membership. Kindly respond to the email that we will be sending you to confirm some information.
  
  Thank you