Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A repairman was dispatched from Pulse Technologies. He sent an invoice to my phone with a hidden renewal fee within the terms and conditions link on the payment page. On the invoice, it did not state this was a service that would renew nor was it communicated by the repair guy. One year later, I received a charge for $79. I called back right when we received the charged but they claimed a renewal notice was sent out 30 days before so there was nothing they could do. I have all the **** emails saved including the renewal notification. It was sent out on the day they charged my account. In addition, the service has a completely different name. I have to imagine they are doing this to everyone that gets a repair from them.

  

  Business Response

  Date: 06/21/2022

  Hi ******,
  
  Thank you for sharing your experience and for bringing this to our attention.
  
  After carefully reviewing the details of the appointment,  we had sent a notifications 30 days prior to the membership auto-renewal. 
  
  However, a refund for the $79.00 renewal fee has been refunded back from our end as seen on the attached image.
  
  Thank you once again for your patience and understanding towards the process.

  Customer Answer

  Date: 06/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Puls Technologies to fix dryer and they sent a technician on 6/9.Technician diagnosed the problem as just replacing dryer drum belt and advised me he had to order the part and come back on Monday 6/13 to replace it. He quoted me less than $100 to fix it after paying $89 for initial consultation.He finally arrived on Thursday 6/16 after 3 days of cancellation due to technician being too busy. I had to leave after allowing technician to enter the unit. After he finished, he texted me for payment of $350 directly into his personal account using Zelle or Venmo. I refused to pay and asked him to provide itemized **** for parts and labor in order for me to pay. To his day, he hasn't provided the detailed **** and continues to ask for payment. I keep reminding him and **** that it's $250 more than verbal quote.They're charging me $230 for parts and according to my research and experience, it should be $30 to *** $70 for belt, 4 wheels and drum support.I'm guessing he ordered from online like Amazon or **** where they sell package of all 3 for $30.They have made numerous threats of collection, lawsuit and taking their parts.All I asked for was actual parts receipt and they won't provide it because in my opinion they only paid $30 and are trying to charge me $230.They never gave me written quote like they're suppose to and made numerous threats of getting the receipt but never have. They keep insisting that parts are $230 but insists because it comes with extended warranty.I don't need a extended warranty for parts. I have saved all the text messages.I'm willing to pay for labor of $150 plus parts for what they actually paid. It's probably between $30 and $70.

  

  Business Response

  Date: 06/19/2022

  Hi *******,
  
  
  Thank you for being patient with the team. We sincerely apologize for the less than a negative experience.
  
  
  We tried calling you but to no avail but thank you for responding to our messages today. We understand that you want upfront pricing for the service. After further follow-up on this with your technician, your technician initially provided you an estimate of $100 for the belt but the actual price was $230. This is because when he had the repair he found out that wheels and a drum support kit are needed as well. Sadly, we cannot provide the receipt since he is ordering the parts in advance and by package for his repairs. As I have told you, your technician will go back tomorrow afternoon and we have asked him to discuss the breakdown with you.
  
  
  Thank you for your patience and understanding.

  Customer Answer

  Date: 06/19/2022

   
  Complaint: 17447077
  
  I am rejecting this response because: Their response is inaccurate. Technician advised me that he's going to replace the belt and it'll be $100 for parts and service because I've already paid $89 up front. I told him that it's a rental unit and I didn't want to spend more than $200 to fix the dryer because I can buy a new one for around $600. I verbally agreed to this because I knew the cost of new belt was around $20. He advised me that it'll be a simple fix and I saw him order it from Amazon on his phone in front of me. When I checked Amazon later, I found out it was $30 for dryer belt, 4 wheels and drum support that comes in a kit. 

  He arrived few days later and fixed the dryer. I had to leave because of an appointment and instructed him to call me with any issues and payment. Hour later, I got a text asking for payment through his personal bank account forvou $350. He said he replaced 4 wheels and drum support without my consent and tried to charge me additional $250 more than what we agreed to. He said that dryer needed new wheels and drum support but **** is only 4 years old.

  Subsequently, I asked Puls Technologies and Technician to provide itemized invoice for parts but they still refused to do so. I advised them that it's illegal to charge markups for parts when providing service calls because they're not merchants. I've been in rental business for 36 years and every repair-person have provided written estimates and final invoice with cost for parts and labor. It's state law.

  Technician changed his story numerous times about the parts. First he said he ordered them and that parts cost $230 but he can't show me the receipt, then he said he didn't order them and he was using his inventory from bulk order previously. He won't provide receipt for that either. Then he said he will go to store and get a receipt but never did. Then he said parts are $230 because it comes with warranty. I asked for name of his supplier so I can check the price directly but he refused to answer. Puls Technologies insists that parts cost $230. I've checked numerous parts stores and contacted 2 repair businesses and they laughed. Belts are no more than $21.

   

  This is what I think happened. Technician tried to fix my dryer without going through Puls Technologies for the second visit like he suppose to for quick profit of $350 but when I confronted Technician with his fraudulent behavior, he had to contact **** and come up with some bogus amount to justify his scam attempt of $350. He ordered ** repair kit from Amazon that has belt, 4 wheels and drum support kit for $30 and tried to convince me that it costed $230. When I confronted him with receipt, he started to change his story and refused to provide any evidence for $230 cost. 

   

  I've alway said to technician and Puls Technologies, provide itemized receipt for the parts and I be willing to pay it. Obviously, they won't provide the receipt or name of the supplier.

   

  Technician also made numerous threats of sending my account to collections and suing me in court. He also made 3 separate threats to come and take the parts back and keep changing their minds. I advised them to take the parts and refund my original payment of $97.95 due to breach of service agreement.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/22/2022

  Hi *******,
  
  Thank you getting back to us.

  As to what we discussed, we will wait for the other Technician coming from ** to check  on the repair rendered, including the parts replaced by the **** Technician before we can come up with  a resolution.

   

  Thank you

   

  Customer Answer

  Date: 06/28/2022

  
  Complaint: 17447077
  
  I am rejecting this response because: I'm rejecting their response because **** have not met their responsibility and tried to deceive and lied about the entire incident.

  First, according to **** business plan, their technician suppose to conduct a full appliance inspection to identify all underlying causes in the first visit. However, their technician never opened the dryer and after spending less than 3 minutes, told me all I needed was new belt because dryer was only 6 years old. 

  Second, after initial inspection, their technician suppose to provide a quote for the entire work and only start the work if I approve of the work and cost. He only gave me a verbal quote saying it'll be less than $100 more for parts and labor. 

  Third, He advised me that he needed to order the parts and I saw him do it on his phone after the 3 minute inspection. I saw him on the Amazon site ordering something. When he was done, he advised me it'll arrive on Monday and he'll be back on Monday to replace the belt. 

  Fourth, he said he replaced 4 wheels and drum support while I was gone. I asked him to give me a call if something comes up and he never did. 

  Fifth, he sent me a text message after work was done and demanded payment of $350 directly into his personal Zelle or Venmo account. According to **** business agreement, payment must be made through their secure payment platform just like my initial payment of $89 for first inspection visit.

  Lastly, all the lies and deceit by the technician. He was 3 hours late on our fist appointment. 2 other follow-up appointments were cancelled because he was running few hours late. He finally showed up on 3rd try but was 1 hour late. That's why I couldn't stay to observe the work. He also told me that he ordered the parts and it was authentic ** parts. Later he said he purchased the parts from a store but couldn't provide the receipt because store was 45 minutes away. He finally admitted that he didn't order the parts or purchased them but it was old parts he had in his van and that's why he couldn't provide the receipt. He also said he paid $230 for parts and later **** admitted he overcharged me for parts and was willing to reduce the parts cost to $195. 

  In conclusion, I'm willing to pay $150 for labor and $42 for parts because that's how much it cost for those parts from authentic ** parts store.

  Other option is cancel the entire work order because technician never did inspect the dryer and refund my initial payment of $89 and mail the parts back to Pul technician.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently booked a service technician through **** (****.com) to repair a fridge at my rental apartment.I booked the service on 04/21 and paid a booking fee of $85.The reservation was confirmed for 04/22 between 10am-12pm The technician kept changing the date and time after not showing up, and eventually showed up on 04/24 (2 days late).He charged $300 for the service and gave my tenant a receipt (that he paid in cash).The fridge started showing the exact same issues a few weeks later. (6/13).I contacted ****.com on 06/14 to discuss and assume they would stand by their service.They determined that they would not cover it as it was showing as cancelled in this system. I showed them proof that the service was not cancelled as the technician sent text messages to my tenant confirm when he was eventually going to show up.I also showed them a copy of the $300 receipt.Turns out they had terminated this technician, so basically admitting that he was a problem. They have offered to waive the booked fee for another technician to come out, but are not offering any compensation for the $300 i was charged for bad service, and I would still have to pay for any repairs the next technician would charge. At this point, I would have been better off buying a new fridge, as i am now looking at paying possibly $800 for a service call thanks to ****.com

  

  Business Response

  Date: 06/24/2022

  Hello *****,
  
  
  Thank you for being patient with the team. We were sorry for the negative experience. We never intend to cause inconvenience to you. After reviewing the details, it shows that your appointment  has been canceled by the system since we failed to look for an available technician for you. However, from the information you provided, we are able to confirm that this is a side job case caused by one of our Terminated technician. Our team will look further into this to avoid it from happening again. 
  
  
  As what has been offered to you, we can now go ahead and process a reimbursement for the payment he has collected. Please wait for 3-5 business days for it to be processed or depending on your bank's policy.
  
  
  Thank you for bringing this to our attention.
  
  
  Best regards,
  **** Support
  
  

• Initial Complaint

  Date:06/15/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** stated that they had service in my area and set up an appointment to have my dryer repaired. On the day of the appointment **** cancelled and emailed me a "reschedule" email. I called in to find out why the appointment was cancelled. The customer service agents had no answers and they wouldn't transfer me to a supervisor. When I did get a call from a supervisor I was informed that **** didn't actually have any technicians in my area and they advised me that, even if I rescheduled, I wouldn't see a technician. Now I'm stuck with a dryer that isn't working and still no one to fix it.

  

  Business Response

  Date: 06/16/2022

  Hi ****,

   

  Thank you for sharing your frustrations and we understand your time is valuable. ******** is one of our newest service areas and were sorry we werent able to service you at this time. Were actively growing your market and hope to accommodate a larger service area in ******** soon!

  Customer Answer

  Date: 06/18/2022

   
  Complaint: 17430732
  
  I am rejecting this response because: You are still advertising that services are available in this area when they are clearly not Remove this area from your website till you can actually service it. Or perhaps a complaint to the Oregon State ************************* will help you with this request.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/22/2022

  
  We sincerely apologize for the scheduling complications and inconvenience that this has caused you. We absolutely understand that you value your time, and we never wanted to keep you waiting or put you in such a terrible situation. Please accept our apologies for what happened with the appointment.
  
  We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with ****.

  Customer Answer

  Date: 06/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that there is no option available for me but to except the company response. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, 2022, I contact ****.com for a repare to my ice maker. The tech arrived a bit after 4:00pm EST. After the service, my fridge started leacking a black substance as it it were punctured. I called ****.com for them to explain how this occured, and fix the now problem. The Tech identified that it would be another $94.00 service fee. In addition to a $500+ cost for the repair of my ice maker. Because of this service, I have a pin hole sized hole in my fridge with a broken ice maker and out of $94.00. I feel ripped off and might have to get a whole new fridge as this hole leaking a black substance will not stop leaking. When contacting the business they're not taking responsibility for the hole and will not further assist.

  

  Business Response

  Date: 06/15/2022

  Hi *******,
  
  Thank you for sharing your experience and for bringing this to our attention.
  
  

  As to what we spoke over the phone, we will be sending a different technician who re-diagnose your appliance for second opinion regarding the Ice maker issue, and for us to know what could possibly cause the black substance coming from the refrigerator at no cost.

   

  We thank you once again for giving us the chance to rectify the situation.

• Initial Complaint

  Date:06/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered an inspection and repair of an appliance in my home through this third party *** had an appt. an never had anyone show up as promised . waited for over two days , no show after repeted e-****** and promises, this is a sham *** should not be able to do business in fla or any other state

  

  Business Response

  Date: 06/04/2022

  Hi *******,
  
  Thank you for sharing your experience and for bringing this to our attention.
  
  After carefully reviewing the details of the appointment, we were able to send a technician on June 3, 2020. However, he requested to cancel after you being mad and he received insulting words from you. 

  
  We can see as well that you called in today and this was relayed to you by our dispatch team, and yet you still agree to reschedule.
  
  If you no longer want further assistance, we can go ahead and cancel your service request.
  

  Please let us know. Thank you

• Initial Complaint

  Date:05/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 04-12-2022-Called **** Technology to service washer.(Washer was leaking and spinning cycle sometimes was not working-(04-14-2022) ****************** call $124.00 - According to Technician: Washer needed a new pump (04-15-2020) $136.80 Change of washer pump was supposed to happen by technician- After opening of washer and removed a bit of lint, technician decided that it was not a pump problem, after voicing my concern about not changing the pump, Technician reassure me that the job was covered and if the machine continue with the same issues, to call for service without any further expense from my part. with that being said, I was convinced of his honesty and signed for a membership. (05-13-2022)- $14.01-First payment of Monthly membership (05-16-2022) -Called for same issue. (5-19-2022)- Technician examined washer for no more than a minute and stated that, there was nothing wrong with the washer...maybe water is leaking because of the rubber seal around the washer, that I should call and make an appointment for it, Calls the office, talks to someone and because of the sound of it, (Something did not sound right in the conversation) I said I wanted to cancel any business with Plus... withing a minute, I received a confirmation of payment from my part. I believe that there is something that is not legit about the way the company runs their business. At this point, requesting full refund of payments for neglecting to provide the requested services.

  

  Business Response

  Date: 05/26/2022

  Hi ******,
  
  On 2022-04-14, you requested and book an appointment online, complaining:
  Description: When it goes to spinning cycle , an error comes up and it doesnt spin. My guessing is the belt?
  Our technician ***** diagnosed your appliance and found that Whirlpool washing machine has a defective drain pump and the clothing is in washer and it stops at spin cycle.
  
  You were charge for the following along with the discount ( with this sign- )
  Service Call $89.00
  Click & ************ Monthly $12.90
  
  Puls+ Discount -$33.76
  15% Deposit for ****** Services $46.04
  
  
  On 2022-04-15, he went back to complete the repair and removed the defective drain pump. Install new OEM drain pump. Test unit for full function.
  
  You were charge for the following along with the discount ( with this sign- )
  Labor
  Drain Pump Replacement $297.00
  Parts
  drain pump $201.25
  Service Call credit -$55.24  
  Security & support fee $9.90
  Security & support fee waiver -$9.90
  15% Deposit for ****** Services -$46.04
  $129 Flat rate service -$271.00

  
  Cost $125.97 
  Total $136.80 - After Tax
  
  
  
  A month after, 2022-05-19, you book an appointment using the **** App, complaining: 
  Description: A technician was here to repair washer and it was good for couple of weeks and now is leaking.
  
  A different technician was assigned, who has no knowledge of what was initially repaired and reported that no leak was found on the your washer.
  
  And as per our Guarantee coverage,  https://****.com/guarantee

  WHAT IS INCLUDED:
  90 day guarantee on labor and parts used during the original service. For example, if the water inlet valve on the washer later appears to be defective, we will replace the part at no cost.
  WHAT IS NOT INCLUDED:
  Subsequent damage or mishandling to the home appliance, unrelated to the original service.
  ******s and tune-*** recommended as needed by ****, but not serviced (customer opts out), as noted during the original Service call.

   

  
  As indicated prior, we can send you a new technician to re-diagnose your washer without charging you the service call fee.
  
  However, once it was determined that there were no issues with the washer related to the initial repair, and no leak was found for the second time, we would need to collect a service call fee including the service call fee from the appointment you requested last May 19, 2022.
  
  
  
  Regarding the membership cancellation, you were sent a secure Payment link which gives you the option to choose the discounted price with the membership & a Price without. Upon payment, you chose the discounted option with the Membership. 
  
  As per our Terms and Condition,  https://****.com/membership-terms-and-conditions
  
   For cancellations after 30 days of plan purchase and before the full 12 month term, you will receive a pro rata refund of the Plan Price, less the actual cost of any service, labor, payments, reimbursements, replacements, parts, coverages and/or benefits received including but not limited to the given Protection Plan Reward and waived security & support fee. and less a cancellation fee of twenty-five dollars ($25.00) or ten percent (10%) of the Plan Price, whichever is less.

• Initial Complaint

  Date:05/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to service my washer,April 14th- Diagnosed, needed a new pump ( $124.00)April 15th- Cleaned filter and did not change pump, technician stipulated, there was no need to change pump- Offered a service contract and guaranteed work if machine would continue with the problem.($136.80)May 13th- 1st "automatic" payment of service contract( $ 14.01)May 19th Service call for same issue. technician did not find the problem, I mentioned that maybe the Pump was the issue and, he responded that the pump was good for another 10 years. Had a conversation with his boss over the phone and left. I sent office an email expressing my concerns and requested cancellation of the service contract.A few minutes later I received an email thanking me for payment of the canceled service contract ($ 298.77)I did not approve of this payment and I don't think I should pay for anything, when the washer was not fixed.I hope this complaint is clear enough, I think this company is taking advantage of the Comsumer and needs to be stopped. Thank you very much for your time and attention to this matter.Kind regards,******

  

  Business Response

  Date: 05/21/2022

  Hi ******,
  
  
  Thank you for taking the time to tell us about your experience. We are sorry to hear that you have had such a negative experience. One of our representative tried to call you but was not able to hear from you. After reviewing your appointments with us, we have sent you an email regarding your concern to rectify the situation. We are looking forward for your response for us to know how can we proceed on it.
  
  Thank you for your patience and understanding.
  
  
  Best regards,
  **** Support