Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,331 Customer Reviews
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Review fromLenardo D
Date: 12/30/2024
1 starLenardo D
Date: 12/30/2024
HUGE SCAM!! DO NOT OPEN MEMBERSHIP!! I have been paying for that useless membership for a year now. About a month ago, my oven igniter stopped working and decided to give PULs a call so that they can send someone to look at it. They charged me $89 to send a technician to diagnose the problem. After three days, they called and said that they couldn't get a technician to fix the issue that I was authorized to get someone on my own to fix it. I did and to my surprise, not only do they require a payment receipt, a which I did send to them, they also make you jump through hoops to get you tired of the process and stop collecting the money you paid to fix the problem. They close the case because insufficient paperwork. DO NOT TRUST THEM!! I ended up requesting a refund for the $89 that they charged, canceling the membership, loosing the money I paid for said membership and having to pay for the repair anyways. And now they even decline to refund my money!
Puls Technologies, Inc.
Date: 01/12/2025
Hi ********,
We regret to inform you that we couldn't assign a technician to service your oven's warranty claim due to unforeseen circumstances affecting our contractors' availability. Regarding your membership coverage, we emailed you on December 29, 2024, asking for photos and a diagnostic report from the service company you hired who overhauled your unit for potential reimbursement. Since we haven't received a response and your membership had expired already, we will proceed with a refund of the $89.00 service call fee. To process this promptly, please confirm your credit card number ending in the last four digits.
Thank you for your understanding.
Sincerely,
Aj
**** Refund/ SMM Team
**************Review fromMike H
Date: 12/27/2024
5 starsMike H
Date: 12/27/2024
On time and knew what he was talking about ********* about it. Just need an adjustment.Didn't try so many big partsPuls Technologies, Inc.
Date: 12/28/2024
Hi ****,
Thanks for the feedback! We're glad you found ********* knowledgeable and on time. We appreciate your suggestion about the adjustment and will definitely pass it along to him. Could you tell us more about what you'd like adjusted?
We're happy to help ensure your next experience is even better.
Best,
Aj
**** SMM Team
**************Review fromAmy H
Date: 12/27/2024
5 starsAmy H
Date: 12/27/2024
Love **** and will recommend !!! I have used your service twice already in the last few months. **** has excellent customer service and excellent technicians.Puls Technologies, Inc.
Date: 12/28/2024
Hello ***,
That's wonderful to hear! We're so glad you've had positive experiences with ****. We appreciate your kind words about our customer service and technicians. We strive to provide the best possible service, and it's great to know we're hitting the ***** Thanks for recommending us!
Sincerely,
Aj
**** SMM Team
**************Review fromGabriela V
Date: 12/26/2024
5 starsGabriela V
Date: 12/26/2024
****** was very kind and knowledgeable . She quickly diagnosed the issue and explained how to extend the parts life with regular maintenance. Overall very happy and will definitely recommend to others :-)Puls Technologies, Inc.
Date: 12/28/2024
Hello ********,
Thank you so much for your kind words! We're thrilled to hear that ****** was able to help you and that you're happy with the service you received. We strive to provide excellent customer service and we're so glad you had a positive experience.
We appreciate your recommendation and will be sure to pass along your feedback to ******. We hope to see you again soon!Sincerely,
Aj
**** SMM Team
**************Review fromJames P
Date: 12/24/2024
5 starsJames P
Date: 12/24/2024
******* was great. Easy service to use, payment was easy. Terms were fairPuls Technologies, Inc.
Date: 12/26/2024
Hello *****,
Thank you so much for your fantastic review! Were delighted to hear that ******* was great. Maintaining high standards in all aspects of our repairs with fair terms is something we take great pride in. Your feedback means a lot to us, and were glad to know our service continues to meet your expectations.Best,
Mariel
**** SMM Team
**************Review fromMelanie R
Date: 12/24/2024
5 starsMelanie R
Date: 12/24/2024
******, the Tech was on time. Informative, thorough, professional patient, personable and empathetic.Puls Technologies, Inc.
Date: 12/26/2024
Hello *******,
Thank you so much for your kind review! We're thrilled to hear that ****** was on time, patient, personable, and empathetic, and that he was able to assist you professionally. We will make sure to pass along your thanks to him! If you need any further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best,
Mariel
**** SMM Team
**************Review fromKevin H
Date: 12/23/2024
5 starsKevin H
Date: 12/23/2024
******* was awesome. Very attentive and knowledgeable. Would highly recommendPuls Technologies, Inc.
Date: 12/24/2024
Hello *****,
Thank you so much for your kind words! We're thrilled to hear that ******* provided you with attentive and knowledgeable service. Your recommendation means a lot to us, and we'll be sure to share your feedback with *******. We look forward to serving you again in the future!
Best,
Aj
**** SMM Team
**************Review fromKent G
Date: 12/23/2024
5 starsKent G
Date: 12/23/2024
saff was fantastic. *********** took forever to get throughPuls Technologies, Inc.
Date: 12/24/2024
Hello ****,
Thank you for your feedback! We're delighted to hear that our staff provided you with fantastic service. We sincerely apologize for the delay you experienced with the home office. Your comments are invaluable in helping us improve, and well work to ensure a smoother process in the future.
We appreciate your patience and understanding!
Sincerely,
Aj
**** SMM Team
**************Review fromAnya B
Date: 12/21/2024
5 starsAnya B
Date: 12/21/2024
Extremely responsive, came out the next day, texted and called, efficient and professional.Puls Technologies, Inc.
Date: 12/22/2024
Hi Anya,
Thank you for sharing your experience! Were so glad to hear that our teams responsiveness, professionalism, and efficiency met your expectations. Your feedback means a lot to us, and were always here to help whenever you need us.
Sincerely,
Aj
**** SMM Team
**************Review fromEric R
Date: 12/21/2024
5 starsEric R
Date: 12/21/2024
On time, communicative, and to the point. Weve always had good service with ****.Puls Technologies, Inc.
Date: 12/22/2024
Hi ****,
Thank you for your kind words! We're thrilled to hear that you've consistently experienced timely, communicative, and efficient service with ****. Your satisfaction is our priority, and we look forward to continuing to provide you with top-notch service.
See you next time!
Sincerely,
Aj
**** SMM Team
**************
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