Reviews

This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

Review Details

• Review fromLisa S

  Date: 11/07/2024

  5 stars

  Lisa S

  Date: 11/07/2024

  Excellent service. Punctual and professional. Definitely recommend for those in need of appliance repairs.
  

  Puls Technologies, Inc.

  Date: 11/08/2024

  Thank you so much for your repair request with ****, ****! We are pleased to learn about your positive experience with us and we really do appreciate the recommendation. Have a wonderful day!

• Review fromCraig J

  Date: 11/06/2024

  3 stars

  Craig J

  Date: 11/06/2024

  I received excellent service from the Service Technician. Getting it scheduled was a nightmare. I gave date and time for same day service. Times were available. I get a message several hours later that i needed to reschedule my appointment. I never had a confirmed appointment to begin with. I set up dates and times for Tuesday and Wednesday. Did not hear anything. I then got a text to reschedule. I completed Tuesday and Wednesday again. Then I received a text that it was scheduled for Thursday. I called. Asked if anything earlier was available. They set up an appointment for me on Tuesday 4-6p. On Tuesday, I get a text that said I have a Tech assigned for Wednesday 11a-1p. I called again and asked what happened to my Tuesday appointment. They said they can set it up for Tuesday 4-6p and see if a Service Technician was available. Since one was already assigned to Wednesday, I kept the Wednesday appointment. I would have given them 5 stars but they really need to work on their scheduling/dispatch process.
  

  Puls Technologies, Inc.

  Date: 11/07/2024

  Hi *****,

  Thank you for sharing your detailed feedback! Were glad to hear that the service technician provided excellent service, but we sincerely apologize for the scheduling challenges you experienced. We understand how frustrating this must have been, especially after you put in the effort to coordinate dates and times. We truly appreciate your patience and are actively working to improve our scheduling and dispatch processes to prevent issues like this in the future.
  
  To amend with the situation we would like to offer a 10% discount to be applied to your next appliance appointment with us. 

  If you need any further assistance, please don't hesitate to reach out directly.
  
  Thank you for your feedback and for choosing us!

   

  Sincerely, 
  Aj
  **** SMM Team
  **************

• Review fromRobert K

  Date: 11/05/2024

  4 stars

  Robert K

  Date: 11/05/2024

  ****** did a great job with diagnosing our 4 yr old Bosch 800 series drain pump failure. He was quick efficient, but the cost was almost the price of the new dishwasher. Shame on ***** for such poor reliability. The Bosch refrigerator was replaced 6 months ago. NEVER go Bosch !! We highly recommend **** and specifically ******.
  

  Puls Technologies, Inc.

  Date: 11/06/2024

  Hi ******, 

  Thank you for taking the time to share your feedback! We're glad to hear that ****** provided excellent service and quickly diagnosed the issue with your Bosch dishwasher. We understand your frustration with the cost and reliability concerns regarding Bosch appliances, and we appreciate your honest input. We're grateful for your recommendation of both **** and ******, and well be sure to pass along your kind words to him.

  If you ever need further assistance, please dont hesitate to reach out. We're here to help!
  

   

  Sincerely, 
  Aj
  **** SMM Team
  **************

• Review fromRaf T

  Date: 11/05/2024

  5 stars

  Raf T

  Date: 11/05/2024

  Sayed was very professional and knowledgeable. Gave me some great advice on how to up keep my appliances. Would highly recommend.
  

  Puls Technologies, Inc.

  Date: 11/06/2024

  Hi Raf,

  Thank you so much for your kind words! We're thrilled to hear that ***** was able to assist you and provide valuable advice on maintaining your appliances.

  We truly appreciate your recommendation and look forward to serving you again in the future!

   

  Sincerely, 
  Aj
  **** SMM Team
  **************

• Review fromDavid B

  Date: 11/05/2024

  5 stars

  David B

  Date: 11/05/2024

  Came on time. Efficient work and diagnostics. Good communication skills.
  

  Puls Technologies, Inc.

  Date: 11/06/2024

  Hi *****, 

  Thank you so much for your positive review! We're thrilled to hear that our technician was on time, efficient, and communicated well throughout the process. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you need any further assistance, don't hesitate to reach out!
  

   

  Sincerely, 
  Aj
  **** SMM Team
  **************

• Review fromTRACY B

  Date: 11/05/2024

  5 stars

  TRACY B

  Date: 11/05/2024

  ******* was outstanding and very, very courteous!!! He is well deserving of an increase income immediately.
  

  Puls Technologies, Inc.

  Date: 11/06/2024

  Hello *****,

  Thank you for your wonderful feedback! We're so glad to hear that ******* provided outstanding service and made a positive impression with his courteousness. Well be sure to pass along your kind words to him.

  Your suggestion is much appreciated, and well continue to ensure our team provides the best service possible. Thanks again!

   

  Sincerely, 
  Aj
  **** SMM Team
  **************

   

• Review fromAkinyi R

  Date: 10/31/2024

  5 stars

  Akinyi R

  Date: 10/31/2024

  Very professional and punctual. Explained the problem and explained the process
  

  Puls Technologies, Inc.

  Date: 11/01/2024

  Thank you so much for your business and for leaving a 5-star ********* is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you and we look forward to servicing you again in the future.

• Review fromJill M

  Date: 10/31/2024

  5 stars

  Jill M

  Date: 10/31/2024

  Great job. Happy with the outcome! On time, efficient, knowledgeable!
  

  Puls Technologies, Inc.

  Date: 11/01/2024

  We are glad to hear your feedback. Thank you so much and look forward to work with you again in the future. 

• Review fromJad H

  Date: 10/29/2024

  5 stars

  Jad H

  Date: 10/29/2024

  ****** has delivered excellent work in resolving my dryer in as little as 30 minutes and answered all my questions.
  

  Puls Technologies, Inc.

  Date: 10/30/2024

  Great! We are glad to hear your experience with ****** and we are happy were able to assist you with your dryer. We'll definitely let ****** about this. 

• Review fromMike S

  Date: 10/25/2024

  5 stars

  Mike S

  Date: 10/25/2024

  It always happens this way company coming from out of state at 2 PM today and at 5:30 AM. We have an issue with our dryer. Our repairman was here took the time to diagnose repair and make a recommendation and as he was walking out the door with his tools, our guests texted us and said they were 45 minutes out. You cant do any better than that.
  

  Puls Technologies, Inc.

  Date: 10/26/2024

  Thank you so much for your feedback and ratings, ****! We are very happy to hear that the service was prompt and that the technician was able to resolve the issue immediately. We would be more than happy to provide you any service that you need anytime. Feel free to call us at ************** for any concerns or questions.