Complaints

This profile includes complaints for Mancini's Sleepworld's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mancini's Sleepworld has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mancini's Sleepworld

  599 Hawthorne Place Livermore, CA 94550

• 

  Mancini's Sleepworld

  7850 Dublin Boulevard Dublin, CA 94568

• 

  Mancini's Sleepworld

  30970 Courthouse Drive Union City, CA 94587

• 

  Mancini's Sleepworld

  1336 Fitzgerald Drive Pinole, CA 94564

• 

  Mancini's Sleepworld

  3806 S. El Camino Real San Mateo, CA 94403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 1 Brooklyn ************************ Mattress ($208.49) and 1 Bed-Tech X series Twin Upholstered Platform Frame ($200) on Saturday April 26/2025. ****** ***** (seller) said they will have these items delivered by Friday April 02. On Friday April 02 I received the wrong. Mattress, in fact it still had someone else's labed sticked on it, different customer name, address, phone number and ORDER NUMBER. I opened up the second item the Platform Frame and quickly noticed that 2 out of the 6 bed frame legs were broken. I called in the store to informed them about and they asked for the Order Number. They admitted their fault and mistake and asked me to email them pictures of everything so I did, I also have their acknowledgement emails back, and said to me they were going to send me the correct mattress and a new frame by Sunday April 04/2025. They said they didn't have a delivery time so just stay home and be ready. At 15:45 pm I called the store and ask for my right items and I was told by ****** ***** (seller) that "he had been busy and forgot about my order". I missed a day of work on Sunday April 04/2025. On Tuesday April 06, I have a new delivery crew attempting to deliver a new mattress to my house. This time I inspected and we came to conclude with their delivery drivers that is the wrong mattress again. I asked for the new frame and they had not received the memorandum for the replacement parts or the whole item so I asked the to take everything with them that I have decided to Cancel the order. They called the warehouse manager (****) and the manager apologized to me and said that's what he was told to bring me. They refused to take the defective item (platform frame) and/or the wrong mattress (as If I was a warehouse for Mancinis Sleepworld), I called the store and the manager **** ********* highly rude and unapologetic said that I was mistaken and should've taken the mattress

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 11/2023 I purchased a bunk bed set (in my spouses name, **** ******) and other times from Mancinis Sleepworld. They were delivered on 1/5/24. The person who put the set together showed me that the bottom rung of the ladder to the top bunk was missing. He said the store would make it right. He had me sign a document acknowledging the delivery. I wrote on the paper that the bottom rung was missing and texted the person who we bought the bed from to tell him what was wrong and ask him when this would be fixed. He texted that he would call me shortly; he did not. I texted him the next day, 1/6; no response. I texted on 1/7 and 1/9; no response. Later on the 9th I called the store and he answered. I asked when this ladder would be either repaired or replaced. He said he would check and get back to me. He texted back that evening saying that he would be calling the purchasing/parts department the following morning (1/10), and would call me between 11 and 11:30am with an update. He also texted that he would comp me a set of sheets for this inconvenience. I responded that I would not be available to answer the phone during that time on the 10th, but to please leave a voicemail or text with the update. He did not. I texted again on the 14th; no response. I called the store again on 1/15 and the person I've been working with was off that day, so the man who answered said that he would take over the situation because I had not been getting proper help, and he would look into it and get back to me in a couple of days. By 1/17 I had heard nothing, so I e-mailed corporate for the district managers contact info. He e-mailed the next day (1/18) and I told him the situation. He said hed look into it on 1/21 and would get back to me then, as well as prepare the sheets Id been offered. He has not communicated with me since that day, in spite of me e-mailing him on 1/22 and 1/24. I dont care about the sheets; I want the ladder replaced so we can use the bunk bed.

  Customer Answer

  Date: 02/27/2025

  My husband reached out to the store manager a couple more times and finally received a phone call saying the ladder would be repaired today. The technician just left. They did not replace the ladder but they did install the missing rung at the bottom of the ladder. The technician did not have the proper screws, so instead he used a smaller s**** where the larger one should have gone and then added a second s**** Hopefully this will hold sufficiently as weight is repeatedly placed on the step. You can see in the picture what I'm talking about.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with the mattress I purchased this store on May 12, 2024. The mattress, has begun to sag significantly after only seven months of use. This has resulted in inadequate support and has caused me significant back pain. I also had to go to chiropractor for this.I contacted the store on Dec 21 to report this issue and spoke with the store manager. I was appalled by their dismissive attitude and lack of assistance. Instead of offering a solution, they mocked my purchase, suggesting that I should have spent more than $2000 on a mattress.This level of customer service is unacceptable, especially given that the mattress is defective. I request that you investigate this matter promptly and provide a resolution, which may include a replacement or a full refund.

• Initial Complaint

  Date:12/10/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Is your head with the business was unlawful customer service support that I had first of all the person was really rude telling me that in other words, I was stupid and didnt know what I was talking about who I was talking to or what even things I was trying to buy the problem that I had that really occurred was getting misinformation for the wrong item that I was looking up online to buy to get customer service about constantly referring to the item and exactly what it was that I wanted to get and was trying to get and trying to understand I wanted and they gave me a different price for a different item for a different quote. Nothing to match when confronting the worker it seemed to abrupt a lot of argumentative and disputes with rude intentions and harassment of pretty much calling a person stupid. The prices were not set I am military looking for help on Black Friday for a back pain mattress with arthiris

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Am not very good at online shopping,I am80 years ,a double amputee.i wanted a more comfortable bed, so I called. MANCINIS IN **** I ended up with a $3599 bed which I can't return.i feel like they took advante of ***** have CKD,CHF, & NO SPINE.SPECIFIED NO MEMORY FOAM, & that's exactly what they brought me the 2nd time. They knew I was not knowledgeable. enough to know what they were talking about.I was relying on the staff to match my detailed description of what I could use with their product. The first mattress was too soft & bundle all around me tangling me up, & when they did decide to exchange the mattress ,they told me I would be getting same brand of mattress (AIRELOOM) it would be a little more firm.Between the time I talked to *********** showed up ,2 of the salesman decided to play doctor for a day and converse with each other and pick a different one, a therapeutic adapt hybrid,(which has memory foam as top layer) The foam mattress I was on from drive medical had such a huge sink hole in it ,I had no choice but to get on the 2nd mattress from ************************ I am stuck with A brand new mattress & adjustable base valued at$2599.00

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an issue with a mattress where it depressed in only one area of the mattress. I pursued a warranty claim and upon first inspection it was denied because it was 1 1/4 inch depressed but the threshold was 1 1/2. It is obvious that uneven wear would cause issues with pain and sleep but the salesman said that we should try sleeping on it for a few more months until we could reapply the warranty claim again. When we did the new warranty claim now they said it was normal wear! How was it almost there months ago and now it is normal wear? Ive been having back problems and I spent over $3k on this mattress. This whole warranty process seems like a scam to me

  Business Response

  Date: 10/02/2024

  Hello,

  Do you have a copy of the warranty report?

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* owes us a final refund of $109.38 that has still not been posted.We purchased an Adjustable base and a tempur-pedic mattress from the ************* store on 3/23/2024 and we went back to the ************* location and told the manager that we wanted to take ******* up on the return policy and exchange the mattress for the Avocado Green Hybrid. $4493.29 for the original mattress temper-pedic $2633.11 for the Avocado Green Hybrid mattress For a refund due of $1860.68. This is the original number that ******* (the store manager) quoted us. Last Tuesday, July 23rd, ******* exchanged the temper-pedic for the Avocado mattress. We waited for the refund to show up on our credit card. After one week since the exchange and no refund. I called ******* and asked wheres the refund. The following two things were revealed to us by *******:1.We asked why a refund had not been issued to our credit card. ******* said that she was waiting for us to call and request the refund. What kind of customer service is this? She scheduled the exchange, but not the refund? This is incredible.2.The amount of the refund, which she miraculously was able to calculate today, is $1751.30. Once again when asked how that amount was calculated, she said she had been through that with us. We believe we are owed $109.38 plus one week interest. The difference between $1860.68 and $1751.30 plus interest for not promptly refunding.We also believe we are owed an apology from ******* and ******* for the lack of competency in dealing with this transaction.We then contacted on July 30th ***** ****** District Manager - South ************ He confirmed this amount and told us he would see to the refund.We followed up again on Aug 10, and Aug 21nd and again on Sept 5th with no refund.

  Business Response

  Date: 09/24/2024

  Hello *****, 

  I've reached out to our Sales team regarding this matter if you don't receive a response by end of day 09/25/24 please contact me directly.

  ***********************************************************

  ********************

  Thank you

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* Sleep World, bought a new $6000.00 Mattress and frame from them and our frame makes squeaky noises and our mattress lying on both sides of the bed feels like your going downhill to the floor. We have had them out twice now and in the last report says we did not buy the frame with them. I am tired of messing with these people and company because you can not get someone who cares about how we feel about the situation. I paid good money for this bed and once they have your money, they are done with you. They sent the same man out here twice to check the bed and of course he made the same report but this time added we bought the frame from someone else. I want help and I am the customer!

  Business Response

  Date: 08/27/2024

  Hello there, 

  
  Can you please provide me with the invoice number (or phone number used to order) so I may look into this further for you?

• Initial Complaint

  Date:03/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought an Heirloom brand mattress that was way too soft. So we went to exchange it a few weeks later since they allowed 120 day guarantee. Our salesman told us that you only get to return or exchange one time. So I told him that since we are unsure about what mattress will be right for us, that maybe I will just return it then, and go buy from Tempurpedic direct so I can get their 90 day trial. So he then said nevermind, since I am buying a Tempurpedic now, I will get another 90 day trial.Well a couple months later this mattress is not right for us and we went to exchange it and were told by the store manager that the 90 day rule does not apply.We tried discussing further but were quickly accused of being dishonest and the store manager would hardly even talk to us about it. We were told that their region manager would call us to discuss; but he never called and doesnt return my calls.At one point I was talking with the store manager and I was concerned that we needed to resolve this before the 90 days was up, and he confidently said that doesnt matter since they dont do the 90 day trial on Tempurpedic. Then once the 90 days past, he used that as a partial excuse, saying that sometimes they can do that but we are past that now; even though my discussions started before the time period was up.

  Business Response

  Date: 03/14/2024

  Good afternoon,

  I am sorry to hear  that your interaction with Mancini's Sleepworld staff has been less than stellar. I hope that given the opportunity, we can change your opinion about the company and our policy to be received in a  positive manner. I was able to look up your account with the information provided in the complaint. With that, disclosed an offer for an exchange at a 20% service charge rate. This opportunity was offered in January ********************************************************** the exchange. You may contact your sales representative who will assist in facilitating the exchange. Let me know if this response fully addresses your concern. Thank you

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $6000 for this bed. I am extremely handicapped and within one and a half years I lost the remote to the part of the bed that helps raise the head and feet up! I paid over $80 for a new replacement remote! That didnt work so they sent over two men that dont even speak my language( English) to try to fix it, they were unable to do so, so then I was told they want another $1700 just to fix it! I am by no way, **** and money! I live off of my Social Security! My dad who just passed away bought me this bed! And then, when the two men that came over to try to fix it, they didnt move the bed back so my wheelchair could fit in so I could get into bed! I do not recommend this company at all! I am going to be filing a complaint with the Better Business Bureau! People be very very careful when going through this company! I am one very very very angry, 70-year-old woman

  Business Response

  Date: 01/09/2024

  Good morning,

  I am sorry to hear about this unfortunate situation along with the passing of your father. My condolenses are extended to you and your family. I was able to look over your account using your email address and discovered it was reported that the adjustable base now works! The scheduled service call was cancelled and all is well. Thank you for bringing this to my attention. I will speak directly to upper managerment about your case becuase as a company, we strive to provide top notch service. It is imparitive to us to take these matters seriously and handle with ****** I wish you the best.